E.11 Cannot Access Authentication LDAP or Database

If the LDAP directory that is used for authentication is down or inaccessible (or the database that is configured as the policy store), it might be due to a heavy load or a timeout. You see a message when attempting to a protected resource that uses this LDAP or policy store.

Solution

1. Manually shut down the registered LDAP or database.

2. Restart the registered LDAP or database.