April 2014


Click-to-Call Cloud Service Getting Started Guide  | PDF
Intended for administrators. Assumes you have participated in a successful implementation of Click-to-Call services with assistance from the Oracle Click-to-Call implementation team. Describes how to manage invites (links) that are inserted onto a site and perform general administration tasks for an existing Click-to-Call deployment.

Click-to-Call Cloud Service Administrator Guide  | PDF
Describes how to use Oracle Click-To-Call Cloud Service functionality, including Link Builder, Link Router, and Operating Hours. Intended for administrators.

Webcare Conversion Report Guide  | PDF
Describes how to use the Webcare Conversion report, which shows how many customer calls or chats resulted in a transaction, either during the customer's visit or for a period of up to seven days afterwards.