Callback Responses
The external application calls the customer to confirm if power has been restored or not. The result of this call is passed from the external application to Oracle Utilities Network Management System via the pr_trouble_callback_responses stored procedure.
Data Flow Characteristics
The following are characteristics of the Callback Responses Data Flow:
Data Flow Steps
Callback Response Notes
When a callback is made and no response from customer is received, a callback time will still be recorded. Any callback time that is submitted with a status is propagated, even if the status is no reply from the customer. It is understood in this case to be the last attempted callback. Also, when a nested outage is found, the new call and event are backdated to the original outage time.
Note: NMS does not track callback history.