useExternalCause SRS Rule If set to ‘yes’ then the IVR Adapter’s callback requests data flow will include the cause code when it populates the TROUBLE_CALLBACKS table. The cause code value will be taken from JOBS.CAUSE. Field Name Value SET_NAME ‘config’ INCIDENT_TYPE ‘any’ RULE_VALUE_1 ‘yes’ or ‘no’ (default: ‘yes’) RULE_VALUE_2 0 (not used) RULE_VALUE_INTEGER_1 0 (not used) RULE_VALUE_INTEGER_2 0 (not used) RULE_VALUE_INTEGER_3 0 (not used) RULE_VALUE_INTEGER_4 0 (not used) RULE_VALUE_INTEGER_5 0 (not used)