Callback Request Notes
Once an outage event or a non-outage event is restored, callbacks are generated if the call is marked for a callback. All events have a restoration, either explicit or implicit, so any event can generate a callback. Also, in the event that the customer called multiple times, the customer will receive multiple callbacks if he requested a callback on each call. JMService gathers every call associated with an event, without filtering duplicate callers. Every call that is marked for callback will receive a callback.