Supported Application Data Flows IVR Data Flows with Oracle Utilities Network Management System The following are the Data Flows between an IVR system and Oracle Utilities Network Management System using the Generic IVR Adapter • Creation of trouble calls from the IVR system to Oracle Utilities Network Management System • Callback request information from Oracle Utilities Network Management System to the IVR system • Callback response information from the IVR system to Oracle Utilities Network Management System