A customer may request that he/she be called back as soon as the outage that he/she reported has been restored. The Generic IVR Adapter provides the stored procedure pr_trouble_callback_requests to be used by an external application that is managing the callback process. This procedure returns a list of calls where the customer has requested a callback.
TROUBLE_CALLBACKS. For schema information, see TROUBLE_CALLBACKS Table Schema . pr_trouble_callback_requests. For stored procedure parameter information, see pr_trouble_callback_requests
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