Ensure that the Generic IVR Adapter is installed. • Verify that the following files are found in their respective folders • $CES_HOME/lib/libIVRAdapter.so • $CES_HOME/bin/IVRAdapter • $CES_HOME/bin/ces_ivr_gateway.ces • $CES_HOME/sql/product_retain_ivr_interface.sql • $CES_HOME/sql/product_ivr_interface_head.sql • $CES_HOME/sql/product_ivr_interface_body.plb • $CES_HOME/bin/troubleCallCreate • $CES_HOME/bin/ivrCallPerPoll.ces • $CES_HOME/bin/ivrPollPeriod.ces