This information flow is implemented as an asynchronous request for disconnecting or reconnecting customers, indicating which customers have had power disconnected or reconnected by the utility. The customers who have been disconnected will not be seen by Oracle Utilities Network Management System call taking applications, as these customers have purposely been disconnected by the utility for payment reasons. In order for these customers to be ignored from call taking applications that will be using the CreateIncident flow defined in this document, the checkCutoff flag for customers that call in should be used for JMService to be notified to check for the disconnected customers. If these systems know that the customers are disconnected, calls for these customers only need to use the checkCutoff flag.