customerPhoneParentheses SRS Rule If rule_value_1 set to ‘yes’, parentheses will be added to customer call phone numbers in the following format: (AREA)NUMBER. Otherwise, the number and area will be concatenated together without parentheses. Field Name Value SET_NAME ‘config’ INCIDENT_TYPE ‘any’ RULE_VALUE_1 ‘yes’ or ‘no’ (Default: ‘yes’) RULE_VALUE_2 0 (not used) RULE_VALUE_INTEGER_1 0 (not used) RULE_VALUE_INTEGER_2 0 (not used) RULE_VALUE_INTEGER_3 0 (not used) RULE_VALUE_INTEGER_4 0 (not used) RULE_VALUE_INTEGER_5 0 (not used)