Trouble Call Mapping Configuration
The fields of the Generic IVR Adapter's TROUBLE_CALLS table could be mapped with the fields of Oracle Utilities Network Management System' INCIDENTS and JOBS table. This is done through column matching of TROUBLE_CALLS fields with JMS Input String (JMS.h), which is the standard product column and user-defined configuration through SRS_RULES.
For more information about the Generic IVR Adapter's TROUBLE_CALLS table, see TROUBLE_CALLS Table Schema .
Mapping to the Base Fields in Oracle Utilities Network Management System Tables
The following table explains how the base fields of the INCIDENTS and the JOBS tables of Oracle Utilities Network Management System are mapped with the fields of the TROUBLE_CALLS table of the Generic IVR Adapter.
Below is a description of each column
During initialization of IVRAdapter, TROUBLE_CALLS column are matched with the standard product column (JMS.h). If TROUBLE_CALLS field does not match, error will be logged and IVRAdapter will exit.
The following are some exceptions when matching TROUBLE_CALLS columns with JMS Input String: