Mapping to Customer-Defined Fields in Oracle Utilities Network Management System's INCIDENTS table
A configurable TROUBLE_CALLS column can also be done through SRS_RULES.
The following are the steps to map a new field in the TROUBLE_CALLS table with a new field in the INCIDENTS table:
Note: Before considering the option of introducing new fields in the TROUBLE_CALLS table and the INCIDENTS table, it is advisable to discuss such option with your Project Engineer.