Callback Requests
A customer may request that he/she be called back as soon as the outage that he/she reported has been restored. The Generic IVR Adapter provides the stored procedure pr_trouble_callback_requests to be used by an external application that is managing the callback process. This procedure returns a list of calls where the customer has requested a callback.
Data Flow Characteristics
The following are characteristics for the Callback Request Data Flow:
Data Flow Steps