Specifies username of the default callback agent. All new callbacks will be automatically assigned to this agent. If this rule is not set then new callbacks will be left unassigned.
Note: This rule only takes effect if the rule callbackInterfaceEnabled set to ‘yes’. See
callbackInterfaceEnabled SRS Rule
for more information. The agent name used should be considered as an external agent in the CES_USER and ENV_ACCESS tables. Also, it is recommended that ‘IVR’ be used as a value of RULE_VALUE_1, as this is the default callback agent name that the Generic IVR Adapter uses when the adapter runs.