1.4 Making a Service Request

Use the Request Service page to request a schema, add storage space, or to terminate a workspace.

Tip:

This information does not apply to Oracle Database Cloud Service (Database Schema).

See Also:

"Managing Workspace and Change Requests"

1.4.1 Requesting a New Schema

To request a new schema:

  1. Navigate to the Workspace Administration page. See "Accessing the Workspace Administration Page."

    The Workspace Administration home page appears.

  2. Click Manage Service.

  3. Click Make a Service Request.

  4. Select Request Schema.

  5. On Request Database Schema, specify the following:

    1. Schema - Select either Request a new schema or Use an existing schema.

    2. Schema Name - Enter a new name or select one from the list.

    3. Click Next.

  6. Click Finish.

1.4.2 Requesting More Storage

To request more storage:

  1. Navigate to the Workspace Administration page. See "Accessing the Workspace Administration Page."

    The Workspace Administration home page appears.

  2. Click Manage Service.

  3. Click Make a Service Request.

  4. Select Request Storage.

    Tip:

    To see the amount of free space available in the workspace, click Detailed Tablespace Utilization Report (may take several seconds).

  5. On Request Storage, specify the following:

    1. Amount of Storage to Add - Select the amount of storage to add.

    2. Click Next.

  6. Confirm your request by clicking Request Storage.

1.4.3 Terminating a Workspace

To terminate a workspace:

  1. Navigate to the Workspace Administration page. See "Accessing the Workspace Administration Page."

    The Workspace Administration home page appears.

  2. Click Manage Service.

  3. Click Make a Service Request.

  4. Select Request Termination.

  5. On Request Service Termination:

    1. Verify the name of workspace service to be terminated.

    2. Click Next.

    3. Confirm your request by clicking Terminate Service.

1.4.4 Determining the Amount of Space Available in Your Workspace

This section describes how to use the Detailed Tablespace Utilization report to see the amount of free space available in a workspace. When requesting additional storage, use this report to determine how much additional storage space you need.

1.4.4.1 Viewing the Detailed Tablespace Utilization Report

To view the Detailed Tablespace Utilization report:

  1. Navigate to the Workspace Administration page. See "Accessing the Workspace Administration Page."

    The Workspace Administration home page appears.

  2. Click Manage Service.

  3. Click Make a Service Request.

  4. Click Detailed Tablespace Utilization Report (may take several seconds).

    A report appears displaying the tablespace name, available bytes, amount used, amount free, and percentage used.

1.4.5 Requesting Another Workspace

To request another workspace:

  1. Navigate to the Workspace Administration page. See "Accessing the Workspace Administration Page."

    The Workspace Administration home page appears.

  2. Click Manage Service.

  3. Click Make a Service Request.

  4. Click Sign up for another workspace.

  5. Follow the online registration instructions.