Configuring Oracle Service Cloud Source System

Use these instructions to configure the Oracle Service Cloud source system.

To enable the Oracle Service Cloud source system, you must complete the following two tasks on the Oracle Service Cloud site:

1. Create an account with appropriate permissions on the Oracle Service Cloud site.

   You need the user name and password configured for this account when registering the Oracle Service Cloud source in BI Applications Configuration Manager. This authenticates and enables you to access data on the Oracle Service Cloud site.

   See: Creating an Account on the Oracle Service Cloud Site

2. Review the SEC_PAPI_INTEG_HOSTS_SOAP configuration on the Oracle Service Cloud site.

   If it is not blank, then you must update it to include the direct IP address(s), range of addresses, or domain of the server(s) of the OBIA instance.

   See: Reviewing SEC_PAPI_INTEG_HOSTS_SOAP Configuration