Oracle Customer Support might request that you create a log bundle and send the bundle to Oracle for analysis. You can specify that the log bundle be associated with an existing service request (SR).
- Navigate to .
- Select .
The Create Log Bundle dialog is displayed with all of the components selected for data collection.
- Click Select All.
Note: Oracle Customer Support might request that you select specific components.
- (Optional) To send the log files to the Oracle server, select the Send to Call‑Home server option.
- (Optional) To specify a collection period of the last hours or last days, select Most Recent Logs.
- (Optional) Enter the desired value, and then select the units in Hours or Days.
- (Optional) To select a collection period from the last log collection to the present, select All Logs Since Last Log Collection.
- (Optional) To collect logs from the SAN hosts that are running Oracle FS Path Manager (FSPM), click Select Host and then select the hosts from the list.
Note: The SAN host must have FSPM installed and the host must be in a communicating state.
When you are finished selecting the hosts, click OK.
- (Optional) To download the log bundle to your workstation, select the Download to option, and then specify the file path for the log bundle.
- (Optional) Enter a short description for the log collection in the Notes field (for example, you can enter a service request (SR) number).
Note: If you use an SR number, it must be the first entry in the Notes field, but can be followed by additional information about the log bundle.
- To create the log bundle, click OK.
The system begins collecting the data logs and displays the log bundle in the System Logs overview page. If you selected the Send to Call‑Home server option, then the log bundle is sent directly to the Oracle server.
From the System Logs overview page, you can download the log bundle to your workstation or, if you are logged in using a Support role, you can send the log bundle to the Oracle server.