Contents

Title and Copyright Information

Preface

• Audience
• Accessing Oracle Communications Documentation
• Documentation Accessibility
• Document Revision History

1 Order and Service Management Overview

• Overview of OSM
• About Order Fulfillment Business Processes
• About the OSM System Architecture
• About Creating an Order Fulfillment Process

2 How OSM Processes Orders

• About Order Processing
• About Customer Orders, Service Orders, and Technical Orders
• About COM, SOM, and TOM

3 How OSM Creates Orders

• How OSM Receives and Creates Orders
• About the Data in an Incoming Order
• About the Data in an OSM Order
• Data Used for Processing an Order
• About the Order Lifecycle Policy

4 About Orchestration

• How OSM Generates and Executes an Orchestration Plan
• About Decomposition
• About Dependencies
• About Order Items and Order Components
• Orchestration and COM, SOM, and TOM
  • About Order Item Transformation
  • About the Design Studio Conceptual Model

5 About Tasks and Processes

• About Tasks and Processes
• About Manual Tasks
• About Automated Tasks
• About Task States

6 About Order Management Business Processes

• About OSM and Order Management Business Processes
• About Making Changes to In-flight Orders
  • About Submitting Multiple Revisions of an Order
  • About Point of No Return
• About Follow-on Orders
• About Determining Order Completion Dates
• About Order Status
• About Notifications
• About Managing Order and Task Fallout
• Managing Changes in Your Business

7 About OSM Assets and Accounts

• About Assets and Accounts
• About the Order Flow with Assets and Accounts
• About Customer Asset Manager
• About Account Manager

8 About Runtime Order Management

• About Managing Orders
  • Assigning Tasks to OSM Users
  • About Workflow and Workstream Processes
  • About the Order Lifecycle Management UI
• About Managing OSM Users
• About Using Behaviors to Customize the Task Web Client

9 OSM Functional Overview

• OSM Functional Diagram

Glossary