Utilities Customer Self Service and Customer Care and Billing Integration Utility Reference Models
Utilities Customer Self Service and Customer Care and Billing Integration Utility Reference Models
Welcome to the Oracle Utilities Customer Self Service 2.1.0 and Oracle Utilities Customer Care and Billing 2.4.0 Integration Utility Reference Model library.
The Utility Reference Models (URMs) are a set of business process models that show how the integration of Oracle Utilities Customer Self Service with Oracle Utilities Customer Care and Billing supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.
The diagram below illustrates five major business areas. The URMs for Oracle Utilities Customer Self Service and Oracle Utilities Customer Care and Billing integration support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.
