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Backing Up and Restoring the Corpus

Before making any modifications to your corpus, you must back up the data associated with your corpus.

To back up and restore your corpus

1. Navigate to the Corpus Overview Tab and then click the Create Backup button.
2. Save the .sab file to a place where you can easily access it again in case you want to restore that version of the corpus.
3. To restore the corpus, navigate to the Corpus Overview Tab and select Restore Backup.
4. Browse to the location where you save the .sab file and select the file.

NOTE:  This will completely restore your corpus and categories to the state of the backup file and will delete the current state stored in the Siebel Smart Answer Administration Tool.

If you want the knowledge base model in the Siebel Smart Answer production environment to match the restored version in the Siebel Smart Answer Administration Tool, you must build a knowledge base model. For more information on how to build a knowledge base model, see Building a New Knowledge Base Model.