Oracle Customer Hub (UCM) Master Data Management Reference > Configuring Oracle Customer Hub (UCM) to Resolve Duplicate Records > Configuring Duplicate-Resolution Functionality >

Scenario for Using Guided Merge

This topic gives the following example of how Oracle Customer Hub (UCM) might be used. You might use Oracle Customer Hub (UCM) differently, depending on your business model.

A data steward must merge two contact records. Record A contains First Name, Last Name, and Email ID. Record B contains First Name, Last Name, and Fax number. Record A is considered the surviving record, and Record B is considered the victim record. The data steward merges these two records and decides to require First Name, Last Name, Email ID, Phone Number and Mobile Phone Number. The data is entered in the columns in the UI, and the data steward submits a merge request. The resultant surviving record contains the following: First Name, Last Name, Email ID, Phone Number, and Mobile Phone Number.