Accounts contain contacts, or individuals who perform various activities for the account. Each account must have at least one contact, which is known as a primary contact. A contact can be associated with only one account.
You do not assign login passwords to new contacts. When you associate a contact with an account, Commerce Cloud automatically sends an email to the contact. The email contains a single-use password that the contact uses to log into your store and change the password. The new password must conform to the password policy you set on the Shopper Settings page. For more information, see Configure Shopper Settings.
In order for a contact to receive the email they use to create their password, your store must have an email service configured and you must customize and enable the Organization Assigned email template. For more information, see Configure Email Settings.
To create a contact:
Click the Accounts tab.
Click the New Contact button.
Enter the information for the new contact. See the table that follows this procedure for information about each field.
Once you have made your changes, click Save.
Property
Description
Last Name
The last name of the contact. This field is required.
First Name
The first name of the contact. This field is required.
Email Address/Login ID
The email or login ID of the contact. This field is required.
Note: Once the contact has been created, you cannot modify the Email Address/Login ID.
Account
The account to which this contact is associated.
Active
Creates the customer and activates it. Only users with active contacts will be able to access the store.
