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Welcome

Welcome to the Oracle Utilities Meter Data Management 2.2.0 Utility Reference Model library.

The Utility Reference Models (URMs) are a set of business process models that show how Oracle Utilities Meter Data Management supports a utility's standard business processes. URMs represent "to-be" processes available "off-the-shelf." URMs also include information about the related architectural elements in the application and details that are associated with each business process. These are not considered product documentation.

URM Scope

The diagram below illustrates five major business areas. The URMs for Oracle Utilities Data Management support business processes from the Manage Customers, Manage Revenue, and Manage Network Infrastructure areas.

Business Process Diagram

3 Manage Customers

3.3 Manage Products and Services

  • 3.3.1 Gather and Maintain Customer (Contact) Information PDF VSD
  • 3.3.1.1 Manage Contacts PDF VSD
  • 3.3.2 Manage Service Agreement (Usage Subscription) PDF VSD
  • 3.3.2.1 Maintain Generic Usage Subscription PDF VSD

4 Manage Revenue

4.2 Manage Device Measurements and Bill Customers

  • 4.2.1 Collect and Process Device Measurements PDF VSD
  • 4.2.1.1 Upload Device Measurements PDF VSD
  • 4.2.1.2 Manage VEE and VEE Exceptions PDF VSD
  • 4.2.2 Manage Bill PDF VSD
  • 4.2.2.1 Calculate Usage PDF VSD

5 Manage Network Infrastructure

5.3 Connect and Maintain Products/Services

  • 5.3.3 Manage Events PDF VSD
  • 5.3.3.1 Upload Device Events PDF VSD
  • 5.3.3.2 Manage Device Events PDF VSD

5.5 Monitor and Manage Service Faults and Service Investigative Orders

  • 5.5.5 Monitor and Manage Service Faults PDF VSD
  • 5.5.5.1 Manage Service Investigative Orders PDF VSD

5.6 Manage Assets

  • 5.6.3 Manage Devices PDF VSD
  • 5.6.3.1 Manage Device and SP PDF VSD
  • 5.6.3.2 Manage Device Installation and Commissioning PDF VSD
  • 5.6.3.3 Manage Device De-Installation, Decommissioning and Retirement PDF VSD