Oracle Cloud Learning Center


3 Purchasing a Subscription to an Oracle Cloud Service

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Buyers make purchases in Oracle Store on behalf of their company or organization. This section describes how buyers can purchase a subscription to an Oracle Cloud service, change a paid subscription at any time, and terminate a paid subscription.

Topics:

Overview of Purchasing an Oracle Cloud Service

Oracle offers Oracle Cloud services at several pricing and service levels to suit the needs and budget of your organization.

The process of purchasing an Oracle Cloud service consists of the following tasks:

Task Description

Ordering an Oracle Cloud Service

A buyer or an Oracle sales representative creates an order for an Oracle Cloud service. As part of the ordering process, the buyer (or sales representative) specifies information about the person who will be the account administrator.

Activating Your Order for an Oracle Cloud Service

The account administrator receives notification from Oracle when the Oracle Cloud service is ready for activation.

The account administrator then uses the My Account application in Oracle Cloud to activate the service. As part of the activation process, the account administrator specifies information for the activation, including information about the administrators for the service. Oracle processes the information and creates the required instances for the Oracle Cloud service.

Monitoring the Progress of an Activation Request

Account administrators also use My Account to view the current status of an Oracle Cloud service and monitor the progress of an activation request.

In addition, they use My Account to add and manage additional account administrators at the service level, review service details, and monitor service resource utilization.

Verifying a Service Is Up and Running

When the activation of an Oracle Cloud service is complete, the service administrator and the identity domain administrator (if different) receive a post-activation email from Oracle Cloud. The email contains their sign-in credentials for accessing the My Services application.

Service administrators and identity domain administrators use My Services to verify that an Oracle Cloud service is up and running. In addition, they use My Services to monitor utilization, view service details, and access the control panel and associated tools for the Oracle Cloud service.


Ordering an Oracle Cloud Service

Buyers can create a purchase order for an Oracle Cloud service from the Oracle Cloud website or the Oracle Store using their Oracle.com account. Alternately, an Oracle sales representative can create the purchase order.

During the ordering process, buyers specify information about the person who will be the account administrator for the service. Buyers can designate either themselves or another person to be the account administrator for the service.

After an order has been submitted, account administrators use the My Account application in Oracle Cloud to manage the services assigned to them. From My Account, the account administrator can activate their services, view their pending service requests, add and manage other account administrators for their services, and review details about each of their services.

To order an Oracle Cloud service:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Scroll the page and select the service you want to purchase.

  3. Review the overview information and the list of features.

  4. Click the Pricing tab when you are ready to purchase the service.

  5. Click Buy Now for the service level you want to purchase. The system redirects you to Oracle Store.

    In Oracle Store, review the service you selected, make additional selections for your service, and add items to your shopping cart.

  6. Click View Cart (x Items) to review the contents of your shopping cart.

    You can add items to your cart, remove items from your cart, and update quantities as needed.

  7. Click Checkout when you are ready to proceed with your purchase.

  8. Sign in and follow the on-screen instructions to provide information about your account administrator, to accept the Oracle Cloud Services Agreement, and to enter payment and address details.

  9. Review and confirm your purchase details.

  10. Click Complete Order to place your purchase order.

    Oracle confirms that your order has been placed successfully. The Order Details page provides information about the Oracle Cloud service you purchased, the account administrator you assigned to the service, and the payment and billing options you selected.

  11. Make a note of the following two important numbers on the Order Details page:

    • Order Number: Refer to this number whenever you contact Oracle about the status of your order.

    • Customer Support Identifier (CSI) Number: Refer to this number whenever you contact an Oracle Support representative for assistance with or issues with your Oracle Cloud service.

  12. Check your email. You will receive an email from Oracle Store that confirms your order has been received and is being processed. The email has details about your order, including the Order Number and the CSI Number.

Once Oracle processes your purchase order, Oracle Cloud sends an email to the account administrator you specified during the ordering process. The account administrator must activate the service. For more information, see Activating Your Order for an Oracle Cloud Service.

In addition to ordering Oracle Cloud services, buyers have the privileges to change or terminate a paid subscription. For more information, see Changing Your Paid Subscription to an Oracle Cloud Service and Terminating Your Paid Subscription to an Oracle Cloud Service.

Activating Your Order for an Oracle Cloud Service

Only orders that have been processed by Oracle can be activated.

When your service is ready to be activated, the account administrator receives an email from Oracle Cloud. The account administrator must activate the service even if an Oracle sales representative ordered the Oracle Cloud service for you.

The account administrator uses My Account in Oracle Cloud to activate an Oracle Cloud service. During the activation process, the account administrator:

  • Selects the order that has the Oracle Cloud service to be activated

  • Selects one Oracle Cloud service (an item) from the selected order

  • Provides details about the Oracle Cloud service

  • Confirms the request to activate the Oracle Cloud service

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To request that Oracle activate an Oracle Cloud service that has been ordered:

  1. Sign in to My Account.

    1. Open your web browser and go to the Oracle Cloud website:

      https://cloud.oracle.com

    2. Click Sign In and then click Sign In to My Account.

    3. Enter your Oracle.com account credentials and click Sign In. The default page in My Account opens.

    Note:

    When a service is ready to be activated, you receive an email notification from Oracle Cloud. You can click the Activate order link in that email to sign in to My Account directly.

  2. Click the Activate Orders tab. The Select Order page opens:

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  3. Select the order that has the service you want to activate and click Next. The page displays the details for the order you selected and lists the services in your order:

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  4. Select the service in the Order Items section you want to activate. You can only activate one service at a time.

  5. Click Next to continue to the Service Details page.

  6. Enter all the required information for this service. Note that:

    • The information that you must provide on the Service Details page depends on the type of service you are activating. Not all services require the same information.

    • Be sure to enter concise yet meaningful values for your service names and identity domain names, because these names become part of the URL used to access your activated Oracle Cloud service.

      For example, if you enter database1 as your service name and mydomain as your identity domain name, then your service URL is:

      database1-mydomain.db.cloud.oracle.com.

      For some Oracle Cloud services, such as Human Capital Management (HCM), you have one URL for your production service and one URL for your test service. For example, if you enter ourdomain as your identity domain and hcm as your service name, then your service URLs are:

      ourdomain.hcm.oraclecloud.com (production) ourdomain-test.hcm.oraclecloud.com (test)

      Note:

      • Service names must be unique within an identity domain.

      • Identity domain names must be unique across all Oracle Cloud services.

    • Every service must have a service administrator. You can use the same information as an existing service administrator if you want one service administrator to manage multiple services.

      For some Oracle Cloud services, such as Oracle Database Cloud Service and Oracle Java Cloud Service, the identity domain can have more than one service. By default, the service administrator is also the identity domain administrator. However, you can optionally designate a different user to be the identity domain administrator.

      For Oracle Application Cloud services, there is only one service per identity domain. Therefore, for these services, the designated administrator performs the functions of both the service administrator and the identity domain administrator.

  7. Click Next to continue to the Confirm page.

  8. Review the summary information shown.

    • If you need to make changes, click the back-arrow button < to navigate to the previous pages.

    • If the details are correct, click Submit to request that Oracle activate your service.

    A message on the final page reports that your request to activate the service was submitted successfully. In addition, the page includes links to additional tasks such as activating another service or viewing all the services in your account.

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Monitoring the Progress of an Activation Request

The process of activating a service may take some time. An account administrator can see the service in the Services page in the My Account application, but its status may indicate that the service is still initializing.

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When the activation is complete:

  • The service name becomes an active link, and the status is set to Active.

  • The service administrator and the identity domain administrator (if different) receive an email with role-specific details and access information.

  • The Services page in My Services displays the service and its details, and lets the service administrator monitor the status and usage of the service.

Verifying a Service Is Up and Running

When the activation of an Oracle Cloud service is complete, the service administrator and the identity domain administrator (if different) receive a post-activation email from Oracle Cloud. The email contains their sign-in credentials (user name, temporary password, and identity domain where the service is provisioned) for accessing the My Services application.

As a service administrator or an identity domain administrator, you use My Services to verify that your Oracle Cloud service is up and running.

To verify an Oracle Cloud service is up and running:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Sign In. The Sign In page displays several options, including signing in to My Services:

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  3. Be sure to select the correct data center and then click Sign In to My Services.

  4. Enter your service administrator sign-in credentials, including the identity domain that contains the services you want to administer.

    If you are signing in to My Services for the first time after the first service for this identity domain is activated and you have not selected your own password, use the temporary administrator password you received in the post-activation email.

  5. Click Sign In. Note that:

    • When you sign in to My Services the first time, you must provide a new password and register three password challenge questions.

    • If you receive an error message when attempting to sign in, you may not be using the correct user name and password. In addition, you may have selected an incorrect identity domain. In this case, navigate back to the Sign In page and confirm that the data center is correct before making repeated attempts to sign in to My Services.

    When you sign in successfully, the Services page in My Services displays a list of activated services that you have been designated to manage for the selected identity domain.

  6. Locate the service for which you want to check its status. You can:

    • Glance down the Service Name column until you find the service.

    • Click Filter to narrow the list by service type.

    • Enter search criteria in the field above the table and click the Search icon Search icon to find all services that match your criteria.

  7. Look at the first column in the table. The colored icons indicate the current status for each Oracle Cloud service.

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The following table defines the meaning of each status icon.

Status Icon Description

Green status icon Green icon

Indicates the service is up and running. When you hover the mouse cursor over the green icon, the tooltip displays Service is up.

Red status icon Red icon

Indicates the service is down or there is a service outage. The tooltip displays Service is down.

Yellow status icon Yellow icon

Typically means the status cannot be determined for some reason or the service is partially working. The tooltip displays Service is partially working.


Note:

For services with a status icon other than green, you will also see service status information below the service row. When you click the service name link or the Details icon Details icon to navigate to the service details page, you will see an alert at the top of the page. For more information about service status, see Using My Services.

Contact Oracle Support if the status is not green even after service activation has been successful. For information about how to contact Oracle, see Contacting Us.

What to Do Once Your Oracle Cloud Service Is Active

After an Oracle Cloud service is successfully activated, identity domain administrators and service administrators manage users and applications using Oracle Cloud, Oracle Identity Console, and service-specific tools such as Oracle Java Cloud Service Control and Oracle Application Express, where applicable.

The following table lists the common administrative tasks you perform once your Oracle Cloud service is active and provides a reference to more information.

Task Who Can Perform this Task For More Information

Verify a service is up

Identity domain administrators or service administrators

See Verifying a Service Is Up and Running.

Manage and monitor a service

Identity domain administrators or service administrators

See Managing and Monitoring Cloud Services.

Lock and unlock services

Identity domain administrators or service administrators

See Locking and Unlocking a Service.

Add and manage users in your identity domain

Note: Users must be added before they can sign in and use a service.

Identity domain administrators

See Adding and Deleting User Accounts.

Grant roles to users

Note: The appropriate roles must be explicitly granted to individual users according to the service type they are allowed to access.

Identity domain administrators or service administrators

See Assigning and Revoking Roles.

Add custom roles

Identity domain administrators

See Creating and Deleting Custom Roles.

Reset user passwords

Identity domain administrators

See Resetting Another User's Password.

Manage applications

Identity domain administrators or service administrators

See the documentation specific to your Oracle Cloud service.

For example, if you purchased Oracle Database Cloud Service, see the Using Oracle Database Cloud Service guide for information about managing, monitoring, and developing database applications for cloud services.


Changing Your Paid Subscription to an Oracle Cloud Service

Topics:

Requirements and Restrictions for Changing a Subscription

Requirements and restrictions for changing a subscription to an Oracle Cloud service:

  • You can change a paid subscription to an Oracle Cloud service only if you have buyer privileges.

  • Purchased services are available at several subscription levels. For example, you can purchase an Oracle Database Cloud Service subscription at one of three levels. The amount of resources increases as you move up to the next level.

    You can change a paid subscription for an existing Oracle Cloud service to a higher level of service at any time.

  • You cannot change the subscription to a trial.

Starting from Oracle Store to Change a Paid Subscription

If you are a buyer and if you purchased an Oracle Cloud service from Oracle Store, you can access your Oracle Store account and make changes to your paid subscription.

To use Oracle Store to make changes to your paid subscription:

  1. Open your web browser and go to the Oracle Store website:

    https://www.oracle.com/store

  2. Click Sign In and enter your account credentials.

  3. Click Your Account to view a list of your purchases.

  4. Locate the service whose paid subscription you want to upsize or update.

  5. Click the Change link located below the Service name.

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  6. Review the options and pricing.

  7. Select a new subscription level for your service and click Add to Cart.

  8. Review the information in your shopping cart. When you are ready to continue, click Checkout.

  9. Accept the service agreement and click Next.

  10. Review your payment method, credit card information, and address details.

    If you are due a credit from the remaining billing cycle for your current subscription, Oracle calculates the amount and includes it in the Prorated Total/Credit column.

    When you are done reviewing your checkout information, click Next.

  11. Review the information displayed on the Confirm and Place Your Order page. Select one of the following options to continue:

    • To go back to previous pages and make changes to your order, click Previous.

    • To complete your order, click Place Order.

  12. Note the Order Number and Customer Support Identifier (CSI) Number displayed on the screen.

    • Use the Order Number when querying the status of your order.

    • Use the CSI Number when contacting Oracle Support.

    Oracle sends an order confirmation message to the email address on file.

    As a buyer, you can sign in to Your Account in Oracle Store to view full details of your order and check up-to-date status. As an account administrator, you can sign in to the My Account application and view the service status (including its sizing) in the Plan column on the Services page.

    When Oracle processes your order and completes the changes to your paid subscription, the status for your service becomes Active. The service is ready for you to use at the new subscription level.

Starting from My Account to Change a Paid Subscription

If you are a buyer and if you also have account administrator privileges, you can navigate to Oracle Store directly from My Account. Once you have navigated to Oracle Store, you can access the options for changing your paid subscription.

To start from My Account to make changes to a paid subscription:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Sign In.

  3. Click Sign In to My Account.

    • If you are already signed in to your Oracle.com account, the system automatically opens My Account.

    • If you are not signed in, enter your Oracle.com account credentials and then click Sign In. The system opens My Account.

  4. Click the Services tab.

  5. Locate the service you want to upsize or update, and click the Shopping Cart icon.

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    The system automatically navigates to Oracle Store, opens your account, and displays details about the service you selected.

  6. Continue with Step 5 in Starting from Oracle Store to Change a Paid Subscription to complete the process.

Terminating Your Paid Subscription to an Oracle Cloud Service

Topics:

Termination Requirements and Restrictions

Requirements and restrictions for terminating a subscription to an Oracle Cloud service:

  • You can terminate a paid subscription to an Oracle Cloud service only if you have buyer privileges.

  • You can terminate month-to-month subscriptions only. The Terminate option is not available if you purchased a year subscription to an Oracle Cloud service.

  • You cannot terminate the subscription to a trial. Trials are free. A trial subscription ends after 30 days.

Starting from Oracle Store to Terminate a Paid Subscription

If you are a buyer and if you purchased an Oracle Cloud service from Oracle Store, you can terminate your paid subscription to the service.

To use Oracle Store to terminate a paid subscription:

  1. Open your web browser and go to the Oracle Store website:

    https://www.oracle.com/store

  2. Click Sign In and enter your account credentials.

  3. Click Your Account to view a list of your purchases.

  4. Locate the service whose paid subscription you want to terminate.

  5. Click the Terminate link located below the Status information for the appropriate service.

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    Description of the illustration terminate_link.gif

  6. Complete the Terminate Subscription dialog box:

    1. Select your reason for terminating the subscription.

    2. Read the details about when Oracle will terminate your subscription. The termination is based on the monthly billing cycle and the submit date.

    3. Select the Accept check box to agree to the terms.

  7. Click Submit Termination.

    Oracle will process your request and terminate the subscription at the end of the appropriate monthly billing cycle. Until the termination date, the status of your Oracle Cloud service remains at:

    Pending Termination

    You can sign in to Your Account in Oracle Store to view the status of your termination request.

    Upon termination, your system administrator will have 60 days to transfer your content and software for the terminated service from Oracle Cloud to a local system. After 60 days, Oracle will permanently delete any remaining content and software related to the terminated service.

Starting from My Account to Terminate a Paid Subscription

If you are a buyer and if you also have account administrator privileges, you can sign in to the My Account application, navigate to Oracle Store, and then terminate a paid subscription to an Oracle Cloud service.

To start from the My Account application to terminate a paid subscription:

  1. Open your web browser and go to the Oracle Cloud website:

    https://cloud.oracle.com

  2. Click Sign In.

  3. Click Sign In to My Account.

    • If you are already signed in to your Oracle.com account, the system automatically opens My Account.

    • If you are not signed in, enter your Oracle.com account credentials and then click Sign In. The system opens My Account.

  4. Click the Services tab.

  5. Locate the service you want to terminate and click the Shopping Cart icon.

    The system automatically navigates to Oracle Store, opens your account, and displays details about the service you selected.

    Shopping Cart icon
  6. Continue with Step 5 in Starting from Oracle Store to Terminate a Paid Subscription to complete the termination process.


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