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These topics offer information about records from your systems-of-record—such as Oracle's Fusion Applications CRM and HCM systems—that are exposed individually in their own Conversations in Oracle Social Network. Such records in Oracle Social Network are called Enterprise Social ObjectsSocial Objects for short.

Social Objects

This section provides an overview of Enterprise Social Objects that come from your Fusion Applications and points to information about associating related Conversations to them. It includes the following subsections:

What are Social Objects?

Enterprise Social Objects (Social Objects) are records within your Fusion Applications that are mapped into Oracle Social Network as Social Objects. Fusion Applications and processes are referred to generically as systems-of-record and can include applications like your CRM and HCM systems.

Your implementation of Oracle Social Network may use Social Objects from systems-of-record other than (or besides) your CRM and HCM systems.

Note: You can access Oracle Social Network from integrated Fusion Applications. For more information, see the topics under "Fusion Applications"

What's the benefit of exposing a record in Oracle Social Network?

You can expose a record from an application, like your CRM or HCM system, in Oracle Social Network and make it visible to everyone involved. Within Oracle Social Network, you can have a Conversation on the same page that the record appears. In that Conversation, you can share and preserve information concerning the record. You can heighten visibility of the effort surrounding the record and, just with that, improve communication with those involved.

For example, imagine an opportunity named Bartok in your Oracle Fusion Applications CRM system. You expose the Bartok opportunity record as a Social Object in Oracle Social Network. In Oracle Social Network you can control the opportunity's membership, and add discussions, documents, decisions, and plans directly to the Bartok wall.

You can open additional Conversations concerning Bartok and relate them to the opportunity to make them all easy to find.

You can also advance the Bartok account from one state to the next, for example from open to pending to closed, through a collaborative process that includes all involved teams.

How can I relate an existing Conversation to a Social Object?

  1. Go to the Social Object, and click the Conversations tab on the right side of the page.

  2. Click the Add Existing Conversation button.

  3. Select the source of the Conversation:

    • Click Recent Items to select from Conversations you visited recently.

    • Click Favorites to select from Conversations you marked as a favorite.

    • In the search field, enter the name of a Conversation and press Enter.

  4. From the resulting list, select a Conversation and click Select to add it to the Social Object's list of related Conversations.

How can I relate a new Conversation to a Social Object?

When you create a new Conversation within a Social Object, the Conversation membership is taken from the Social Object's membership. During the creation process, you can add to and remove from that membership.

  1. Go to the Social Object, and click the Conversations tab on the right side of the page.

  2. Click the New Conversation button to open the Create New Conversation dialog.

  3. Enter a name for the Conversation.

  4. Select additional members (move from left column to right) or remove members (move from right column to left).

  5. Click OK to create and open the new Conversation.

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