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These topics introduce the basic features of Oracle Social Network and describe how to use them:

The Basics

This section offers information about getting your Oracle Social Network instance arranged exactly to your liking. It includes the following subsections:

What is Oracle Social Network?

Oracle Social Network is a secure, private social network that helps you connect with all the people you work with. For example, use Oracle Social Network to discuss projects, plans, and issues in public forums, membership groups, or one-on-one; review and publish files; and follow the daily activities of the people you choose.

The real power of Oracle Social Network is in its easy integration with records from back-end systems-of-record. For example, bring an Oracle Fusion Applications CRM opportunity into a Conversation, and discuss it, plan around it, share it, and take it from possibility to realization while preserving the casual and formal information that flows from all of this activity.

With Oracle Social Network, you and your teams have the tools you need to collaborate and to leverage everyone's collective expertise to make informed decisions and drive business forward.

Where can I access Oracle Social Network?

You can access Oracle Social Network in browsers, mobile devices, Microsoft Outlook, and in your integrated Fusion Applications.

In Outlook and on Mobile devices, you can configure multiple accounts and switch to a different account using a simple menu selection.

For more information, see the topics:

What technologies are supported?

This table shows the operating systems, browsers, and devices that are certified with Oracle Social Network.

Table 1-1 Certified Operating Systems, Browsers, and Devices

Operating Systems, Browsers, & Devices Versions

Browsers

  • Microsoft Internet Explorer 8 and 9

  • Mozilla Firefox Windows 5, 5+, ESR, 15

  • Google Chrome on Windows

  • Apple Safari on Mac 5

  • Mozilla Firefox Ubuntu Linux 15

iPhone OS

4, 5, and 6

iPhone Devices

4, 4S, and 5

iPad OS

4, 5, and 6

iPad Devices

1-4 and mini

Android OS

2.2+ and 4X

Microsoft Outlook

  • Outlook 2007 32 bit on Windows XP

  • Outlook 2010 32 bit on Windows XP

  • Outlook 2010 32 bit on Windows 7

  • Outlook 2010 64 bit on Windows 7

  • Outlook 2010 32 bit on Windows 8

  • Outlook 2010 64 bit on Windows 8

For Accessibility

  • Outlook 2007 32 bit on Windows XP

  • Outlook 2010 64 bit on Windows 7

  • Outlook 2010 64 bit on Windows 8

For Help Accessibility

JAWS and Keyboard Navigation

  • Microsoft Internet Explorer 8

  • Mozilla Firefox

OGHAG Toolbar

  • Mozilla Firefox

For Administrator Console Accessibility

JAWS and Keyboard Navigation

  • Microsoft Internet Explorer 8

OGHAG Toolbar

  • Mozilla Firefox

Zoom Text

  • Google Chrome


What types of things can I do in Oracle Social Network?

Briefly, here's what you can do in Oracle Social Network:

Table 1-2 Short List of Things You Can Do in Oracle Social Network

Activity For more information, see …

Expose a Social Object (record) from your CRM or HCM system and, with the record in view, have a Conversation about it and mark its progress

What are Social Objects?

Have Conversations in real time or as time allows, and revisit Conversation content

How do I start a Conversation?

Take a high-level view of Conversations, or drill to specifics

What is the Conversations page?

Comment on and edit Conversation messages

Organize Conversations into collections

What are collections?

Mark Conversations and other objects as favorites, making them easy to locate

How do I mark an item as a favorite?

Maintain your profile and view the profiles of others

Upload documents and manage document versions

Review and annotate documents

View the online activities of others

What is the Overview page?

Assign follow-ups on messages

Filter information to view only the data you want to see

How do filters work?

Search content and view results by relevance, newest, or oldest

How does search work?

For administrators, launch the administrator console from the Actions menu

How do I open the Administrator Console?


How do I log in to Oracle Social Network?

  1. Navigate to your instance of Oracle Social Network.

  2. In the User ID field, enter your Oracle Social Network user name.

  3. In the Password field, enter your Oracle Social Network password.

  4. Click Sign In.

How do I change my password?

Note: The Password page may show a note like, "You cannot change your password." This indicates that your company controls your password through a central policy, like single sign-on.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Password to open the Password page:

    1. In the Enter your current password field, enter your current password.

    2. In the Choose a new password field, enter your new password.

    3. In the Confirm your new password field, re-enter your new password.

  3. Click Save Changes.

Are there any password guidelines?

Password guidelines come from your company's own password policy. The guidelines below are for example only. Your company may have different password requirements.

  • At least eight and no more than 128 characters

  • At least one uppercase letter

  • At least one lowercase letter

  • At least one whole number from 0 to 9

How do I open the Administrator Console?

Application administrators can open the Administrator Console from the Actions menu at the top of Oracle Social Network in your browser. The Actions menu is to the left of your profile picture.

Only people logged in as an application administrator see the Administration option on the Actions menu.

  1. Open the Actions menu.

  2. Select Administration to open the Administrator Console.

Why can't I see the Administration option on the Actions menu?

Only people who have logged in as an application administrator see the Administration option on the Actions menu. If you are not the Oracle Social Network application administrator, this option doesn't appear on the menu.

How do I join a Conversation?

Before you can post a message to a Conversation, you must either join that Conversation (public Conversations), be added to that Conversation (membership-only Conversation), or create the Conversation yourself.

How do I post something to a Conversation?

Every Conversation has a message field, which you can use to add a message, a document, or a reference to another Oracle Social Network item to a Conversation.

Do I have options for formatting a Conversation message?

Yes! When you add a message, you have a choice between the formatting tools you get with the message field and the richer toolset you get with the note editor.

How do I start a One-on-One Conversation?

A One-on-One Conversation has a membership of just two people. You can start a One-on-One Conversation from the profile of someone you follow. You can view a One-on-One Conversation in a small window at the bottom of the application or expand your view to a full-screen Conversation.

Where do I enter my contact information?

You can enter or revise your contact information on your profile page.

  1. Click your user name wherever it is linked in Oracle Social Network.

  2. From the More menu, select Edit Profile to open your profile page in edit mode.

  3. On the right side of the page, click Add Phone Number:

    1. For Label, enter a label for the new number (like Home, Mobile, Cell).

    2. For Number, enter your phone number, including country and area codes.

  4. Click Save.

What does it mean to like something?

Clicking Like is an easy way to let other people know you enjoy or agree with an item. The Like link appears with a count of how many people have liked the item. Click the link to open a pop-up list of all the people who like the item.

If you are not following some of the people on the like list, a Follow button appears next to their names. Click this to start following (see "What does it mean to follow someone?").

Once you click Like, the link toggles to Unlike, which you can click to cancel your like.

Where can I see information about Oracle Social Network, like its version?

This information is available on the About page. To see the About page, select About from the Actions menu at the top of the page.

What is the Oracle Social Network Add-In for Microsoft® Outlook®?

The Outlook add-in makes Oracle Social Network features available your local version of Microsoft Outlook.

For information about getting the add-in, see "How do I download and install the Outlook add-in?"

How is Oracle Social Network accessible?

The Outlook add-in is the accessible option for Oracle Social Network. You can get the Outlook add-in from the Download page in Oracle Social Network for browsers (on the Actions menu, select Downloads). For information about the Outlook add-in, see:

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

How do I contact Oracle Support?

Oracle customers can get electronic support through My Oracle Support. For information, visit:

If you are hearing impaired, visit:

Privacy

Oracle Social Network is secure. Only people with log-in credentials can see and interact with its content. This section offers information about Oracle Social Network and privacy. It includes the following subsections:

What can you tell me about Oracle Social Network and privacy?

Only people who are logged in to Oracle Social Network can navigate through it and see and interact with its content.

What's private about a private Conversation?

If a Conversation is either a private or members-only, only members of the Conversation can see the messages posted to it. And only members can see this content in search results. (A private Conversation is one where only you are a member and only you can see it.) For more information, see "Private Conversations" and "Members-Only Conversations".

Can anyone open a public Conversation?

When a Conversation is public, then any person who is logged in to Oracle Social Network can open it and see its messages. Once someone has joined a public Conversation, they can post messages and documents to it. They can also see messages and documents from public Conversations in their search results. For more information, see "Public Conversations".

Are scoped Conversations private?

When Conversations are scoped, only people who are members of the Scoping Social Objects can see these Conversations. Keep in mind, too, that a scoped Conversation can limit its membership to a subset of the people included in the scope. So, being a member of a scoping Social Object does not guarantee that you are also a member of all Conversations created through it. For more information, see "Scoped Conversations" and "Scoping Social Objects".

Are Social Objects kept private?

Initially, Conversations associated with Social Objects, like sales accounts and opportunities from an Oracle Fusion Applications CRM system, are open only to people who can access those objects in the system that provides them. However, the people who have access can add other people to such Conversations. For more information, see "What are Social Objects?"

Why can other members delete the content I post?

In any business, people can have lapses in judgment that lead to an inappropriate post. If this happens, others in the Conversation can delete the post.

Social norms still apply. For example, I may disagree with my manager's post, but it's unlikely that I'll delete it. If I do delete it, then I'd also expect I'd have to explain myself.

Your Personal Settings

Use your personal settings to set up your notification preferences; to specify your preferred language, date format, and method for posting messages; to specify whether to always show or hide membership-related messages in all Conversations; and to mark all messages in all Conversations as read.

This section steps you through setting up each of these options. It includes the following subsections:

How do I set up my notifications?

Use notifications to identify the Oracle Social Network events that trigger a notification email and to select the time zone to use to time stamp these emails.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Notifications to open the Notifications page.

  3. Revise your settings (for more information, see What are my notification options?)

  4. Click Save Changes.

What are my notification options?

  • Send me a daily summary of the activity of all the people and content I care about

    Select this option to receive a daily email digest of the activities of the people you follow and additions to the Conversations you are a member of.

  • Send me an email when someone:

    Select this option to trigger an email notification when someone performs one of the selected actions that follow. Once you select the main option (Send me an email when someone), you can select any number of the options below it.

  • Choose the time zone to use to time stamp your email notifications

    Select a time zone to use to mark the current time in your notification emails.

How do I change my preferences?

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Edit your preference settings (the topics that follow this one describe individual preference settings).

  4. Click Save Changes.

How do I select a default language for my view of Oracle Social Network?

Preferences provide your application-level language selection. This language selection translates all user interface elements in Oracle Social Network for your browser. The things you supply, like message posts and file uploads, are in the language you use when you post the message or when the file was created.

Note: You can also specify a language for system messages in a given Conversation. For more information, see "How do I change a Conversation language?"

  1. From the Actions menu at the top of the page, select Settings to navigate to your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Select a language from the Language menu.

  4. Click Save Changes.

  5. Refresh your browser to make your change take effect.

How do I specify a default date format?

Select a date format for dates that appear in your view of Oracle Social Network.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Select your preferred date format from the Date Format menu.

  4. Click Save Changes.

  5. Refresh your browser to make your change take effect.

How do I specify the way I prefer to post messages?

Preferences offer you the choice of posting messages by pressing the Enter key or clicking the Post button.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Under Change the way you submit your messages, select:

    • Use the Enter key to post messages and replies; use Shift+Enter to create new lines—Post messages using the Enter key; create line breaks using Shift+Enter.

    • Use the Post button to post messages and replies; use Enter to create new lines—Post messages using the Post button; create line breaks using the Enter key.

  4. Click Save Changes.

How do I hide or show all membership messages in all Conversations?

Preferences provide a control for hiding or showing all membership messages in all Conversations. You can override the setting you select here on individual Conversations. For more information, see "How do I hide or show membership messages in a Conversation?"

Note: Your selection to show or hide a Conversation's membership messages, whether on a given Conversation or on all Conversations, affects only your view.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Under Change whether you prefer showing or hiding membership messages on Conversations, select:

    • Hide Membership Messages on Conversations by default to prevent membership messages from showing in any Conversation.

    • Show Membership Messages on Conversations by default to show membership messages in all Conversations.

  4. Click Save Changes.

  5. Refresh your browser to make your change take effect.

How do I mark all messages in all Conversations as read?

Marking all messages in all Conversations as read affects your view of all Conversations and all walls belonging to collections, profiles, groups, and Social Objects.

  1. From the Actions menu at the top of the page, select Settings to open your settings pages.

  2. Click Preferences to open the Preferences page.

  3. Under Change your messages site wide, click Mark All Messages Read.

  4. In the confirmation dialog, click Yes.

For information about the other places you can mark messages as read, see "Where can I mark all messages as read?"

Follow-Ups

A follow-up is a type of alert you place on a Conversation message and assign to the Conversation members you choose. This section describes follow-ups and how to use them. It includes the following subsections:

What are follow-ups?

Follow-ups bring one or more people's special attention to a message, using color-coded icons and email notifications. For example, when you assign a follow-up the people you assign it to are flagged in the application, and, depending on their notification settings, receive an email. (For more information, see "How do I set up my notifications?" and "How can I tell a follow-up is assigned to me?")

To ensure follow-ups say look at this now!, use them thoughtfully. A flood of follow-up notifications all at once or all the time can reduce their impact.

How can I tell a follow-up is assigned to me?

One red follow-up icon is shown on the message. This table illustrates and describes the meanings of the follow-up icons.

Table 1-3 Follow-Up Icons and their Meanings

Icon Description

Follow-Up icon (one assignee, you)

One red flag indicates that a follow-up is assigned only to you.

Follow-Up icon (multiple assignees, including you)

Two flags, one red and one blue, indicate that a follow-up is assigned to you and others.

Follow-Up icon (one assignee, not you)

One blue flag indicates that a follow-up is assigned to one person other than you.

Follow-Up icon (multiple assignees, not you)

Two blue flags indicate that a follow-up is assigned to multiple people, not including you.


How do I view follow-ups assigned to me?

  1. Click the Follow-Ups flag at the top of the page to open a list of follow-ups assigned to you.

    Follow-up flag at the top of the browser version
  2. On the list, click View All to see all of your follow-ups in full-page view.

  3. In full-page view, select the filter Assigned to You to view the follow-ups assigned to you.

How do I assign a follow-up?

Use follow-ups to call your own or other people's attention to a message. You can flag yourself, multiple members, and all members of a Conversation.

  1. Click the Follow-Up icon next to a message to open a member selection list.

    Follow-Up icon
  2. Select the people you want to flag by clicking their names.

    Note: The selection list shows only those people who are members of the Conversation. If you don't find someone on the list, you can add them to the Conversation and then assign a follow-up to them.

  3. Optionally, select the check box Flag me when one of my follow-ups is cleared to automatically assign a follow-up to yourself when someone clears the follow-up you are assigning.

  4. Click outside the list to close it.

How do I view follow-ups I assigned?

  1. Click the Follow-Ups flag at the top of the page.

    Follow-up flag at the top of the browser version
  2. Click View All on the resulting list to navigate to the Follow-Ups page.

  3. Apply the Assigned by You filter to view the follow-ups you assigned.

    If a follow-up you assigned has been cleared, it doesn't appear on this list. If you assigned this follow-up to multiple people, it will show up multiple times on this list.

How do I clear a follow-up?

You have a few options:

  • Click the Follow-Up icon next to the message.

    Manage Follow-up icon

    On the resulting menu, click the flag next to your name to clear it.

  • Click the Follow-Ups flag at the top of the page.

    Follow-up flag at the top of the browser version

    On the resulting list, click Clear to the right of the target follow-up.

  • Click the Follow-Ups flag at the top of the page.

    Follow-up flag at the top of the browser version

    Click View All to go to the Follow-Ups page, and then click Clear next to the follow-up.

How do I remove a follow-up I assigned?

  1. Click the Follow-Ups flag at the top of the page to open a list of follow-ups assigned to you.

    Follow-up flag at the top of the browser version
  2. Click View All to open the Follow-Ups page.

  3. Apply the Assigned by You filter, and click the message with the follow-up you want to remove.

  4. Click the Follow-Up icon next to the message to open the Follow-Up menu.

    Follow-up present version of Manage Follow-up icon
  5. On the menu, deselect people by clicking the flag next to their names.

The Flag/Unflag All Members option lets you assign or clear follow-ups to all members of the Conversation in one step. A confirmation dialog opens when you use this feature. Click OK to accept Flag/Unflag All Members.

Note: If you didn't flag all members on the Follow-Up menu, but instead just a selection of them, clicking Flag/Unflag All Members will flag people who were not flagged and unflag people who were flagged.

How can I tell when someone clears a follow-up I assigned?

When you assign a follow-up, select the check box labeled Flag me when one of my follow-ups is cleared.

A follow-up is assigned to you automatically when the follow-up you assigned is cleared. If you receive email notifications for follow-ups, you will also receive an email when this follow-up is cleared (for more information, see "How do I set up my notifications?").

What does the number on the Follow-Ups flag mean?

The number on the flag shows the number of unread follow-ups assigned to you.

Follow-up flag at the top of the browser version

The number decreases when you navigate from the list to the follow-up in the Conversation or on the wall where it was posted.

Favorites

Marking an item as a favorite is an easy way to keep track of the items you use most frequently. You can mark messages, Conversations, documents, and Social Objects as favorites. This section describes favorites and how to use them. It includes the following subsections:

How do I mark an item as a favorite?

To mark an item as a favorite, click the Add to Favorites icon next to the item.

Add to Favorites icon

This is the same icon you click to unmark a favorite item. The icon toggles between add and remove favorite.

How do I unmark a favorite?

To unmark a favorite item, click the Remove from Favorites icon next to the item.

Remove from Favorites icon

This is the same icon you clicked to mark the item as a favorite. The icon toggles between add and remove favorite.

Another method:

  1. Go to the Overview page and apply the Favorites filter.

  2. Click the Clear button to the right of an item to remove it from your favorites.

How can I see all of my favorites?

Click the View your favorite items button at the top of the page in your browser.

View your starred items button

This opens the Overview page with the Favorites filter applied. In this view, you can apply more filters to view just one type of item:

  • All—To view all item types that you have marked as a favorite

  • Messages—To view just the messages you have marked as a favorite

  • Documents—To view just the documents you have marked as a favorite

  • Folders—To view just the folders you have marked as a favorite

  • Conversations—To view just the Conversations you have marked as a favorite

  • Groups—To view just the groups that you have marked as a favorite

  • Collections—To view just the collections you have marked as a favorite

  • <Social Object type>—To view all Social Objects of the type named that you have marked as a favorite

Profiles

Profile pages provide useful information about people, including how to get in touch with them. It is also the home of each person's personal wall where they and the people who follow them can post messages and other types of content.

This section provides information about profiles in Oracle Social Network. It includes the following subsections:

How do I view my profile?

To navigate to your profile page, click your profile picture at the top of your instance of Oracle Social Network for browsers, or click your name anywhere it is linked in Oracle Social Network.

How do I view another person's profile?

  • Wherever you see someone's profile picture or linked name, click it to open the person's profile page.

  • In a detailed view of a Conversation, click a person's picture in the Conversation Membership Bar then select View Profile from the resulting menu.

  • In search results, click a person's name or picture.

  • In your list of contacts in the Social Bar, click a person's profile picture and select View Profile from the resulting menu.

  • On the People & Groups page, click someone's profile picture, their name, or email address to open their profile page.

How do I post messages to another person's wall?

You can post messages on the walls of anyone you follow. Just go to that person's profile and enter a message using the tools provided. For more information, see:

How do I change my profile details?

  1. Click your picture or name at the top of your browser instance of Oracle Social Network to open your profile.

  2. From the More menu, select Edit Profile to open your profile page in edit mode.

  3. Edit your information.

    To remove a phone number, delete the information for Label and Number.

  4. Click Save to save your changes and exit edit mode.

How do I add or change my profile picture?

Profile pictures can be gif, jpg, or png files of whatever size supported by your server. Oracle Social Network scales your profile picture up or down as needed to publish it as a 150 by 150 pixel square. When you upload a profile picture, cropping tools are on hand for selecting the part of the picture you want to show.

  1. Click your picture or name at the top of the browser page to open your profile page.

  2. Move your mouse pointer over your profile picture to display the Change option.

  3. Click Change to open the Picture Upload dialog.

  4. Click Browse to navigate to and select your profile image (gif, jpg, or png).

  5. Optionally, use the crop tool to crop the picture you selected.

    Grab a corner of the selection area and reduce it, or move your mouse pointer to the center of the selection area, and drag and drop it to reposition.

  6. Click Crop to crop and upload the picture—you can resize and reposition the crop area; or click Cancel Crop to upload the picture as is.

How do I remove my profile picture?

  1. Click your picture or name at the top of the browser page to open your profile page.

  2. Move your mouse pointer over your profile picture to display the Clear button.

  3. Click Clear.

  4. Click Yes in the confirmation dialog.

What's the difference between my profile expertise and my profile description?

The difference is up to you! For example, you can use your expertise to talk about yourself in terms of your main skills and knowledge areas and your description to talk about yourself in terms of your title and department. All of these fields are considered in searches and returned in search results.

Search

Oracle Social Network provides many search-related features that you can use to get to the information you want fast. This section describes search-related features and how to use them. It includes the following subsections:

How does search work?

You have a few search options:

  • Use the global search field at the top of the browser page to search all types of items. Results returned in the drop-down box are categorized by item type.

  • Each page provides filters for limiting your page view to just those items you want to see. For example, on the Documents page, you can apply a filter for All (all documents you are allowed to see) or Favorites (documents you have marked as favorites).

    Other pages have different filters that make sense in those contexts.

  • Some pages, like Conversations and Collections, have a Sort by menu for setting the list order of that page's items.

What types of results are returned in a global search?

Global search provides two types of search results: substring and keyword.

What is a substring search?

Substring search results appear in the search results pop-up and include items with names that match your search terms. In substring search results, you can click a result type, like Conversations, to view just the results for that type.

What is a keyword search?

Keyword search results appear on the search results page that opens when you click the Start Searching icon.

Search icon

Keyword search results include items with names or content that match some or all of your search terms or variations on some or all of your search terms (like run, runs, ran, running).

Keyword search results are listed according to how relevant they are to your search terms. You can use filter options to narrow your results to just the type of items you want to see.

How do filters work?

Filters limit the information that you see on a page to just those items that match the filter. For example, on the Conversations page, you can apply a filter to show all Conversations you are a member of (Yours), public Conversations that are available to you to join (Available), Conversations you've marked as favorites (Favorites), and Conversations you've muted (Muted).

Within each of these views, you can apply a second filter to show only active Conversations that are open to new messages (Open) or closed Conversations that are closed to new messages (Closed).

Other pages have different filters that make sense in those contexts.

Tips & Tricks

For those who have been entrenched in email for many years, moving your communication and collaboration practices to a social platform is both a big change and a necessary one. This section offers help with that transition. It includes the following subsections:

Jump in

Encourage people to use Oracle Social Network instead of email for collaborative discussions. Send them the URLs of collections and Conversations you'd like them to contribute to.

For more information, see "How do I get the URL of a Conversation?"

Follow up

Your Conversation messages are shared with all members. To call someone's particular attention to a message, use follow-ups. Follow-ups notify people that a message or comment is of interest, use, or importance to them. When you first log in to Oracle Social Network, check your follow-ups to see the important information and actions that need your attention now.

Tip: To ensure follow-ups say look at this now!, use them thoughtfully. A flood of follow-ups all at once or all the time can reduce their impact. Regularly check your follow-ups for new ones. Respond to them quickly. Clear those you have taken care of.

For more information, see:

Comment

Before you start a new message, consider whether you can instead add a comment to an existing one. Commenting on an existing message ensures that messages that belong together, stay together.

Tip: To change a message or comment, or if you hit the Post button too soon, instead of re-posting your message, use the edit feature to revise the original content.

For more information, see:

Use collections

Collections reduce time and frustration by letting you put all Conversations relating to a common topic into one, easy-access location: the collection. Collection lists become increasingly valuable organization tools as your Conversation memberships grow.

Tip: When you set up a list of Conversations for a collection, consider including the collection name in each Conversation name to make the Conversations related to a particular collection easy to identify in search results.

For more information, see "What are collections?"

Keep Conversations focused

Consider starting a new Conversation when you have a topic that diverges from the current Conversation. If the new Conversation is related to the original Conversation, you can add the original and new Conversations to the same collection.

For more information, see:

Keep a tidy house

Clear follow-ups, and close Conversations that have reached a natural conclusion.

For more information, see:

Preserve ad hoc discussions with One-on-One Conversations

Use Oracle Social Network One-on-Ones for your peer-to-peer Conversations. Unlike third-party chat applications, Oracle Social Network lets you centralize and store all important discussions and revisit them easily later on.

For more information, see "How do I start a One-on-One Conversation?"

Make the most of notifications

Schedule daily email notifications (or digests) to keep up with all the Conversations you're involved in. Daily email digests have an option that lets you mark all digest messages as read. Use it to mark digest messages as read right from the email.

For more information, see "How do I set up my notifications?"

Leverage groups

If you often find yourself having Conversations with the same people, create a group. It's much more efficient to add a group to a Conversation than to repeatedly add the same people individually.

Membership in a group gives you instant access to all Conversations the group belongs to. So, when you are added to the Sales group, you can open and participate in all Conversations the Sales group belongs to.

For more information, see:

Leverage search

Over time you'll be involved in many Conversations. Use search to quickly find a specific Conversation, a collection of Conversations, a Social Object, a document, or someone's contact details. Because search also looks at a person's job title and organization, you can leverage search to look for experts in specified areas.

For more information, see "How does search work?"

Leverage document annotations

Use annotations to add visually distinct review remarks to documents and to see other people's review remarks. When you're ready, you can edit the document according to its annotations and upload it to the same Conversation.

For more information, see "What are annotations?"

Leverage document versioning

Use Oracle Social Network versioning to upload a new version of a document. Keep the file name the same as the original upload. Versioning ensures that you continue to have access to a document's entire life-cycle.

For more information, see "How do I upload a new version of a file?"

Anytime, anyplace, anywhere

Oracle Social Network offers options for the web, Microsoft Outlook, mobile devices (Android, iPhone, iPad), and Fusion Applications. So you can access it from wherever you are, whenever you want.

  • Oracle Social Network for browsers offers access to full-featured Oracle Social Network.

  • The Outlook add-in is the one to use for accessibility.

  • Oracle Social Network for mobile devices keeps you connected to your people and your business when you're on the move.

  • Oracle Social Network for Fusion Applications lets you engage with the Conversations associated with Social Objects in the context of their source applications and provides access from those applications to other types of Conversations and walls.

For more information, see:


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