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Oracle® Cloud Getting Started with Oracle Cloud
Release 12.2

Part Number E27036-02
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2 Starting Trial and Paid Services

Trial and paid service subscriptions are easy to request and activate in Oracle Cloud. All you need is an Oracle.com account.

The person who signs up for a trial service is, by default, the account administrator for the service. During sign-up, you can nominate others to act as service and identity domain administrators. Optionally, the service administrator and identity domain administrator can be the same person.

The person who purchases a paid service can be the account administrator, or can designate another person to be an account administrator for their account. The account administrator creates service administrators, identity domains, and identity domain administrators for all services purchased for their account.

Topics:

About Trial Services

Trial subscriptions are provided so that you can try out and evaluate Oracle Cloud services for your enterprise needs. After a trial service request has been submitted, you use My Services and My Account, available from the Oracle Cloud home page, to manage your trial requests and trial services. This Guide describes how to subscribe to and manage Oracle Java Cloud Service and Oracle Database Cloud Service trials. Trials last for 30 days.

Note:

When you request an Oracle Java Cloud Service trial, an Oracle Database Cloud Service trial is included; that is, you get two services in a single request, one Java and one database. This is because an Oracle Cloud Database Service is required in order for the Oracle Cloud Java Service to function.

To sign up for trial services, see "Trial Service Request Overview" and "Requesting a Trial or Paid Service".

About Paid Services

Oracle offers Oracle Cloud services at several pricing points and service levels to suit your organization's needs and budget. You can purchase Oracle Database Cloud Service or Oracle Java Cloud Service instances at any time. You can also upsize an existing paid service to a higher level. You can review pricing for services from the Oracle Cloud home page, by clicking a service and then selecting the Pricing tab.

To purchase paid services, see "Paid Service Request Overview" and "Requesting a Trial or Paid Service".

About Identity Domains and User Roles

An identity domain is an association of user accounts and services. Identity domains control authentication and authorization. User accounts registered within an identity domain are only allowed to access a particular set of services associated with that domain. Users in an identity domain may be granted varying levels of access to the services associated with the domain.

When setting up Oracle Cloud services, you must give each service a service name and assign it to an identity domain. You decide the service names and identity domains to use for purchased services in your account. An account can have more than one identity domain. One identity domain can contain many services, but each service must be assigned to one identity domain only. Identity domains are unique across all data centers.

Note:

The identity domain names for trial services are assigned by the system.

When setting up Oracle Cloud services, administrative users are assigned the following roles:

See Also:

For definitions of these roles, see "Oracle Cloud Terminology."

After Oracle Cloud services have been requested, provisioned and activated, users must be added to the Oracle Cloud identity management system and granted the appropriate service roles by an identity domain administrator before they can begin using the cloud services. For information about adding users and granting service specific roles, see "Adding, Modifying, and Deleting Users."

For more information about roles and terminology used in Oracle Cloud, see "Oracle Cloud Terminology."

Trial Service Request Overview

Note:

The person who initiates a trial service request using an Oracle.com account is the designated account administrator for the service.

You start a trial service request from the Oracle Cloud home page using your Oracle.com account. After a trial service request has been submitted, you use My Services and My Accountl, available from the Oracle Cloud home page, to manage your trial requests and trial services:

Note:

During the sign up process on any Oracle Cloud My Services or My Account page, click Chat at the top of the window to chat live with an Oracle representative if you need help or have questions.

Use Table 2-1 as a guide for what you are expected to do when you request a trial service, and where to find information about the tasks.

Table 2-1 How to Get a Trial Service Started

Task See:

Sign up for an Oracle.com account

See "Getting an Oracle Account"

Initiate a trial service request

See "Requesting a Trial or Paid Service"

Configure a trial service

See "Requesting a Trial or Paid Service"

Activate a trial service

See "Activating a Trial Service"


After a trial service is successfully activated, you manage users and applications using Oracle Identity Manager and service specific tools such as Oracle Java Cloud Service Control and Oracle Application Express, where applicable. Use Table 2-2 as a guide for common administrative tasks.

Table 2-2 What to Do After a Trial Service Is Activated

Task Service or Identity Domain Administrators Perform This Task Identity Domain Administrators Perform This Task

Verify a trial service is up

See "Verifying a Service is Up and Running"

Not applicable

Launch a trial service

See "Managing a Service"

Not applicable

Manage applications

See Using Oracle Database Cloud Service and Using Oracle Java Cloud Service

Not applicable

Operate a trial service (including locking and unlocking access to a service)

See "Operating and Monitoring Cloud Services"

Not applicable

Monitor usage of a trial service

See "Operating and Monitoring Cloud Services"

Not applicable

Add service users to a trial service

Note: Service users must be added before they can log in and use a cloud service.

Not applicable

See "Adding, Modifying, and Deleting Users"

Grant roles to service users

Note: The appropriate roles must be explicitly granted to individual service users according to the service type they are allowed to access.

See "Granting and Revoking Roles"

See "Granting and Revoking Roles"

Add roles

Not applicable

See "Creating and Deleting Roles"

Reset service user passwords

Not applicable

See "Resetting Another User's Password"

Lock and unlock services

"Locking and Unlocking a Service"

Not applicable


Application users and developers can begin using an activated trial service as soon as their user profiles have been created by their identity domain administrator. Use Table 2-3 as a guide for common service user tasks and where to find information about the tasks.

Table 2-3 What Service Users Can Do and Where to Find Information

Task Service Users Can Perform This Task

Log in to a cloud service

See "Logging In to a Cloud Service"

Change your password

See "Logging In to Oracle Identity Console" and "Changing Your Own Password"

Set password challenge questions

See "Changing Your Password Challenge Questions"

Develop applications for a cloud service

See Using Oracle Database Cloud Service and Using Oracle Java Cloud Service


Paid Service Request Overview

Note:

Buyers are people who make purchases in the Oracle Store on behalf of their company or organization. During the process of purchasing Oracle Cloud services, a buyer must designate them self or another person as the Account Administrator. Buyers can upsize existing paid services and terminate paid services.

The Account Administrator can create and appoint Service Administrators and Identity Domain Administrators, activate services, monitor service resource utilization, and add or remove additional Account Administrators.

As a Buyer, you can start a paid service request from the Oracle Cloud home page using your Oracle.com account. After a paid service request has been submitted, administrators use two pages in Oracle Cloud to manage your service requests and services:

Note:

During the sign up process on any Oracle Cloud My Services or My Account page, click Chat at the top of the window to chat live with an Oracle representative if you need help or have questions.

Use Table 2-4 as a guide for what you are expected to do when you request a paid service, and where to find information about the tasks.

Table 2-4 How to Get a Paid Service Started

Task See:

Sign up for an Oracle.com account

See "Getting an Oracle Account"

Initiate a paid service request

See "Requesting a Trial or Paid Service"

Activate a paid service

See "Activating a Paid Service"

Configure a paid service

See "Requesting a Trial or Paid Service"


After a paid service is successfully activated, you manage users and applications using Oracle Identity Manager, Oracle Cloud, and service specific tools such as Oracle Java Cloud Service Control and Oracle Application Express, where applicable. Use Table 2-5 as a guide for common administrative tasks.

Table 2-5 What to Do After a Paid Service Is Activated

Task Service or Identity Domain Administrators Perform This Task Identity Domain Administrators Perform This Task Buyers Perform This Task

Verify a service is up

See "Verifying a Service is Up and Running"

Not applicable

Not applicable

Launch a service

See "Managing a Service"

Not applicable

Not applicable

Manage applications

See Using Oracle Database Cloud Service and Using Oracle Java Cloud Service

Not applicable

Not applicable

Operate a service (including locking and unlocking access to a service)

See "Operating and Monitoring Cloud Services"

Not applicable

Not applicable

Monitor usage of a service

See "Operating and Monitoring Cloud Services"

Not applicable

Not applicable

Add service users to a service

Note: Service users must be added before they can log in and use a cloud service.

Not applicable

See "Adding, Modifying, and Deleting Users"

Not applicable

Grant roles to service users

Note: The appropriate roles must be explicitly granted to individual service users according to the service type they are allowed to access.

See "Granting and Revoking Roles"

See "Granting and Revoking Roles"

Not applicable

Add roles

Not applicable

See "Creating and Deleting Roles"

Not applicable

Upsize to a larger service subscription

Not applicable

Not applicable

See "Upsizing a Service Subscription"

Terminate a paid service subscription

Not applicable

Not applicable

See "Terminating a Service Subscription"


Application users and developers can begin using a paid service as soon as their user profiles have been created by their identity domain administrator. Use Table 2-6 as a guide for common service user tasks and where to find information about the tasks.

Table 2-6 What Service Users Can Do and Where to Find Information

Task See:

Log in to a cloud service

See "Logging In to a Cloud Service"

Change your password

See "Logging In to Oracle Identity Console" and "Changing Your Own Password"

Set password challenge questions

See "Changing Your Password Challenge Questions"

Develop and deploy applications for a cloud service

See Using Oracle Database Cloud Service and Using Oracle Java Cloud Service


Getting an Oracle Account

An Oracle.com account is required to begin subscribing to trial or paid services. If you already have an Oracle.com account, you can skip this section.

If you are signing up for a trial or paid Oracle Java Cloud Service or Oracle Database Cloud Service, you will be prompted during sign-up to create an Oracle.com account. You can either sign up first using the following procedure, or skip this section and sign up as part of your service request.

Oracle prefers that you use a valid business email address as the user name for your Oracle.com account.

To create an Oracle account:

  1. In your web browser, go to Oracle.com:

    http://www.oracle.com

  2. At the top of the page, click Sign In/Register for Account.

  3. On the Sign In page, click Sign Up.

  4. On the Oracle MyProfile Create User page, under New User Registration, enter a valid business email address.

    A valid email address follows the standard format, for example, johndoe@somecompany.com. Only one account can be created for each business email address.

  5. Complete entering details in the rest of the account creation form such as password, name, and address, then click Create.

    An email verification will be sent to the email address you registered with.

  6. Follow the instructions in the email to verify the status of the email address you used to create the account.

    Once verified, you can begin to use your Oracle.com account to sign up for trial or paid services in Oracle Cloud.

Requesting a Trial or Paid Service

Before requesting a trial or paid Oracle Cloud service, it may be helpful to have an understanding of trial and paid services, identity domains, and the overall workflow in a service request before you begin. For more information, see "About Trial Services", "About Paid Services", "About Identity Domains and User Roles", "Trial Service Request Overview", and "Paid Service Request Overview".

Note:

During the sign up process on any Oracle Cloud My Services or My Account page, click Chat at the top of the window to chat live with an Oracle representative if you need help or have questions.

For information about roles and terminology used in Oracle Cloud, see "Oracle Cloud Terminology".

To request a trial service, follow the instructions in "Requesting a Trial Service"

To request a paid service, follow the instructions in "Purchasing a Service"

Once Oracle processes your service request, you will receive an email notifying you to activate your service, which can be done from the email or from My Account. For more information, see "Activating a Trial Service" or "Activating a Paid Service".

Requesting a Trial Service

When you request a trial service in Oracle Cloud, you will need to provide the following details:

  • Service administrator email and name - A service administrator manages all administrative functions related to services in an identity domain such as monitoring service usage and locking access to services.

    The person who signs up for a service using an Oracle.com account is the designated service administrator for the service. Service administrators can manage only those services that were provisioned using their Oracle.com account, unless they are granted an administrator role for other services.

  • Identity domain administrator email and name - The person responsible for provisioning users for all services in an identity domain. Depending on your organization's needs, this person can be the same as the service administrator, or a different person.

  • Company information - Oracle requires that you provide the name and mailing address of your company or organization when signing up for a trial service.

  • Credit card - Oracle requires that you provide a valid credit card when signing up for trial services. Your credit card information is only used to validate your identity. You will not be charged and the credit card information will not be stored.

Perform the following steps to request a trial Oracle Cloud service. Trial services expire after 30 days, unless there have been violations of the User Agreement you agree to when signing up.

To request a trial service: 

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. On the home page in Oracle Cloud, click Try it.

  3. Select Try it for the desired service.

    Note:

    An Oracle Java Cloud Service trial always includes an Oracle Database Cloud Service trial that is created in the same (new) identity domain. If you intend to use both service types, select Java. If you intend to use a Database service only, select Database.
  4. Click Sign In to sign in to your Oracle.com account.

    If you do not already have an oracle.com account, click Create an Account. After you finish creating and verifying your account, you will be returned to the sign in page.

    If you are already logged in to your Oracle.com account, the service request form is presented immediately; go to step 6. Otherwise, you are prompted to sign in using your Oracle.com account.

  5. Figure 2-1 Sign In to My Services or My Account

    Description of Figure 2-1 follows
    Description of "Figure 2-1 Sign In to My Services or My Account"

  6. On the Account Information page of the trial service request form, enter your details such as your first and last name, your company or organization's name, and your full address, which are required fields marked by asterisks.

    Figure 2-2 Account Information Page

    Description of Figure 2-2 follows
    Description of "Figure 2-2 Account Information Page"

  7. Click Next.

    If a mandatory field on the Account Information page is not filled, or if the address is invalid, an error message appears. Enter the mandatory value or values or correct the address, then click Next again.

    Figure 2-3 Example Mandatory Value Warning

    Description of Figure 2-3 follows
    Description of "Figure 2-3 Example Mandatory Value Warning"

    The system validates your address and verifies the address format. If the system reformats the address according to standard formats used in a country, it displays a prompt asking you to verify and accept the reformatted address.

    Figure 2-4 Confirm Address Alert

    Description of Figure 2-4 follows
    Description of "Figure 2-4 Confirm Address Alert"

    Do one of the following:

    • Select This address is correct to confirm, then click Next.

    • To correct the address, click Back arrow icon the back button to make your corrections on the Account Information page.

      Note:

      The following characters are not allowed in address fields:

      <>|' " % =

      You must also not include linefeed or carriage return characters.

  8. On the Credit Card Validation page, enter the details for a valid credit card. Your credit card information is used to validate your identity; it will not be stored, and you will not be charged for trial services. When you are done, click Next.

    Figure 2-5 Credit Card Validation Page

    Surrounding text describes Figure 2-5 .
  9. On the Service Details page, fill out the Service Information, Service Administrator information, and Identity Domain Administrator information:

    1. In the Service Information section, your new identity domain and the name(s) of your trial service(s) are displayed. If you see a "Create New Identity Domain" drop down, this means you have the option of selecting an existing identity domain (because you already have one) or allowing the system to create a new domain for this new trial service (the name of the new domain is displayed).

      Figure 2-6 Service Name and Identity Domain Fields

      Description of Figure 2-6 follows
      Description of "Figure 2-6 Service Name and Identity Domain Fields"

      Note:

      If you already have at least one trial service, and therefore an existing identity domain, a drop down list appears, allowing you to choose to either use your existing identity domain, or create a new one.

      Make the appropriate choice using the drop-down list. If you choose to use an existing identity domain, you can select one from the Identity Domain drop down list. If you choose to create a new identity domain, the system will assign the displayed generated name for the new domain, as in Figure 2-7.

      Figure 2-7 Creating a New Identity Domain With Drop Down Option

      Surrounding text describes Figure 2-7 .

      If you are requesting an Oracle Java Cloud Service trial, you will also see a database service name. The default value for a Java service name is java; the default value for a Database service is database. For trial services, you may not alter the default service names.

    2. In the Service Administrator section, accept the default values or enter a user name, your first name, and your last name.

      Figure 2-8 Service Administrator Fields

      Description of Figure 2-8 follows
      Description of "Figure 2-8 Service Administrator Fields"

      Because the service administrator is the person initiating the trial service request, you cannot change the email address in the field above Username, and the first and last name fields are populated with the values you previously entered on the Account Information page.

      By default the Username value is the email address of the person initiating the trial service request. If you do not wish to use the email address as the user name, make sure you enter a user name that does not contain any of the following characters:

      [&<>"/;,*|=%]|()?-

    3. By default, the identity domain administrator is the same as the service administrator. In the Identity Domain Administrator section, accept this default value, or uncheck the Same as Service Administrator check box, and then enter the email address, user name, first name, and last name of the person responsible for adding and managing users in the identity domain.

      Notes:

      • If the identity domain administrator is the same as the service administrator, leave Same as Service Administrator checked, and move to the next step.

      • If you are using an existing identity domain, the Identity Domain Administrator section is not available on the request form because you do not have to specify the identity domain administrator details again. Your existing identity domain administrator will have access to manage users and roles in the new service.

      Figure 2-9 Identity Domain Administrator Fields

      Description of Figure 2-9 follows
      Description of "Figure 2-9 Identity Domain Administrator Fields"

      When requesting trial services, by default the identity domain administrator is the same person as the service administrator, so the Email Address field is initially populated with your business email address. You can, however, assign another person to be the identity domain administrator. If you assign a different person, be sure to use a valid business email address in standard format (for example, johndoe@example.com).

      If you do not wish to use an email address as the user name, make sure you enter a user name that does not contain any of the following characters:

      [&<>"/;,*|=%]|()?-

  10. Click Next.

  11. On the Accept User Agreement page, read the user agreement and select the check box at the bottom to accept the terms and conditions of the agreement. Then click Submit Request.

    The system displays a thank you page with a Service Type, one or more service names, a request date, an order ID, and the email address to which the confirmation will be sent.

    Figure 2-10 Thank You Page After Submitting a Trial Request

    Description of Figure 2-10 follows
    Description of "Figure 2-10 Thank You Page After Submitting a Trial Request"

    Notes:

    The order ID number is used to reference your trial request when you activate the service.

    The name of the trial service is a combination of the service name and the identity domain. For example: database-trialaacz.

    If you have any problems with the trial request, you can click Chat Now at the top of any window to chat with an Oracle support representative.

    You can also post a message or start a new thread in the Oracle Cloud Forum, referencing the order ID number and the name of the trial service, if needed. For the forum URL to use, see "Where to Go from Here".

  12. From the thank you page, you can click My Account > Trial Requests near the top of the page to see the status of your pending service request. You can also log in to My Account and click the Trial Requests tab at any time to review the status of your trial requests.

    The trial service you just requested is listed in a table on the Trial Requests tab in My Account. If you requested a Oracle Java Cloud Service trial, you should see that the single request has two services; a Java service and a Database service that is included with the Java trial.

    To activate your trial service(s), see: "Activating a Trial Service".

    Figure 2-11 Trial Requests Page in My Account After Initializing a Trial Service Request

    Description of Figure 2-11 follows
    Description of "Figure 2-11 Trial Requests Page in My Account After Initializing a Trial Service Request"

Purchasing a Service

You can purchase a new Oracle Cloud service from the Oracle Cloud home page.

You can purchase an upsize of an existing paid service to a higher service level at any time. To upsize a service, see "Upsizing a Service Subscription".

The person who purchases or upsizes paid services is called the Buyer. A Buyer may be, but is not necessarily, an Account Administrator.

After purchasing a paid Oracle Java Cloud Service, you may associate that service with a different paid Oracle Database Cloud Service. To perform service association with your existing paid services, see "Associating and Disassociating Services".

When you request a paid service in Oracle Cloud, you will need to provide the following details:

  • Account administrator email and name - An account administrator adds and manages other account administrators, and service administrators. They can also view details of all services belonging to the account.

    The Buyer who purchases services using an Oracle.com account is also the designated account administrator, unless another account administrator is designated during the purchase process. Even if another person is designated as the account administrator, only the Buyer can purchase and upsize paid services.

  • Account and billing details - During the purchasing process you must provide details about your company or organization, a purchase invoice or credit card, a subscription term, and other details. You will also be required to agree to Oracle's Terms and Conditions.

To request a new paid service 

  1. In your web browser, go to cloud.oracle.com:

    http://cloud.oracle.com

  2. Scroll down the page and select the desired service. At this time, you can purchase Platform Services: either Oracle Java Cloud Service or Oracle Database Cloud Service. Click Java or Database.

  3. From the Oracle Java Cloud Service or Oracle Database Cloud Service information pages, review the overview, features, and pricing information by clicking the respective tabs. When you are ready to buy, click the Pricing tab, and click the Buy Now button for the desired service level.

    Figure 2-12 Oracle Cloud Service Pricing Tab

    Description of Figure 2-12 follows
    Description of "Figure 2-12 Oracle Cloud Service Pricing Tab"

  4. Select the Quantity of services at this service level that you want to purchase, select the desired Term, and click Add to Cart.

    Figure 2-13 Oracle Cloud Service Quantity and Pricing Page

    Description of Figure 2-13 follows
    Description of "Figure 2-13 Oracle Cloud Service Quantity and Pricing Page"

  5. On the Shopping Cart page, review the services you have selected. To add additional Cloud services, use your browser's back button. The shopping cart will remember what you have already selected.

    Figure 2-14 Oracle Cloud Service Shopping Cart

    Description of Figure 2-14 follows
    Description of "Figure 2-14 Oracle Cloud Service Shopping Cart"

    You can click Continue Shopping or Explore other products and services at the Oracle Store to navigate to the Oracle Store, allowing you to add additional non-Cloud Oracle products.

    When you are ready to pay for your services, click Checkout.

  6. If you are not signed in, the Checkout screen displays with a message prompting you to sign in or create a new account. If you have an existing Oracle.com account, you can click Sign In to sign in to your account. If you do not have an account, click New Customer to create one.

    If you have not previously used your Oracle.com account to purchase products at the Oracle store, after signing in, you will see the Personal and Company Information page (Figure 2-15). Fill out the page with your organization's details. Fields marked with an asterisk are required.

    Figure 2-15 Create Account - Personal and Company Information Page

    Description of Figure 2-15 follows
    Description of "Figure 2-15 Create Account - Personal and Company Information Page"

  7. On the Checkout page, the Additional Information Required dialog opens. If you have previously purchased Oracle Cloud services, you can reuse an existing Customer Service Identifier; select one from the drop down. Alternatively, you can leave the drop down at the default, Create a New CSI.

    New Oracle Cloud customers must create a new CSI. The CSI is a unique identifier used by Oracle to assist customer service representatives when they are managing your account and communicating with you for billing, account management, and customer service requests.

  8. By default, you can pick a new cloud administrator from a list of administrators registered with your account. Select one from the Oracle User name drop down. Alternatively, select the Enter a new Cloud Account Administrator option, and then enter the information for a new administrator.

    When you are done, click Next.

  9. On the Accept Terms and Conditions page, review the terms and conditions for your Oracle software purchase. Indicate your agreement by checking the Accept box. You can download the Oracle Terms and Conditions document by clicking the View PDF button.

    Figure 2-16 Terms and Conditions Page

    Description of Figure 2-16 follows
    Description of "Figure 2-16 Terms and Conditions Page"

    After accepting the terms and conditions, click Next.

  10. Fill out the Payment and Shipping information.

    Figure 2-17 Payment and Shipping Page

    Description of Figure 2-17 follows
    Description of "Figure 2-17 Payment and Shipping Page"

    Review the Payment Methods section. At this time, Oracle Cloud services are purchased on a month-to-month subscription plan, which requires a credit card.

    In the Credit Card Information section, you can accept an existing credit card if you have one on file at the Oracle Store. If you prefer to use a different card, or if you do not have credit card information on file, enter your credit card information in the Add a new card: section.

    Note:

    The "Save card to profile" option is automatically checked, and you may not un-check it. This is because Oracle Cloud services are a form of subscription purchase, with recurring payments. Oracle retains your credit card information in order to process future payments.

    If you have tax exempt status, in the Tax Exemption section, select the I have tax exempt status. Treat the order as tax exempt check box.

    In the Address Details section, you can either use your address on file for billing and service, or add a new address to use for billing, service, or both. To use an existing address, confirm the address shown on the page is correct, and leave the Billing Address and/or Service Address check boxes next to it checked. To create a new address, fill out the Add New Address section, and select either the Billing, Service, or Both options. Be sure to click Save Address when you are done.

    Click Next.

  11. On the Confirm and Place Your Order page, review your purchase details in the Cart Summary. When you are ready, click the Place Order button. (If you need to make a correction, use your browser's Back button.) Oracle will process your order, and send an email to confirm the purchase and provide order details.

    Figure 2-18 Confirm and Place Your Order Page

    Description of Figure 2-18 follows
    Description of "Figure 2-18 Confirm and Place Your Order Page"

  12. An order details page is shown. It contains your Order Number and CSI Number. Make a note of these numbers for use if you need to contact Oracle support regarding your purchase.

    Figure 2-19 Order Confirmation Page

    Description of Figure 2-19 follows
    Description of "Figure 2-19 Order Confirmation Page"

  13. Once Oracle processes your service request, you will receive an email notifying you to activate your service, which can be done from the email or from the Activate Orders page in My Account. For more information, see "Activating a Paid Service".

Activating a Trial Service

Only trial service requests that have been processed by Oracle can be activated. When your service is ready to be activated, you will receive an email from Oracle Cloud. You activate the trial service by using the activation link provided in the email, or you can access the Trial Requests page in My Account to activate the service.

Note:

A service can be activated in one of two ways:
  • By using an activation link provided in an email from Oracle Cloud

  • By directly accessing the Trial Requests page in My Account in Oracle Cloud

Use only one of these procedures.

Upon successful service activation by Oracle, the service administrator who requested the trial service will receive an email with the subject line Welcome to Oracle Cloud. The email contains a URL to the service, a URL for Secure FTP access to your service, the user name and identity domain to use to log in to the service, and account details. The same login credentials are used to log in to My Services in Oracle Cloud and to any other service related or identity management tool. If the service administrator added an identity domain administrator during sign up, the idenity domain administrator will also receive an email with the service, identity domain, and account details.

The service administrator will receive one email for each trial service that has been activated.

If you activated an Oracle Java Cloud Service trial, the email also contains a link for Java Service Console.

If you activated a Oracle Database Cloud Service trial, the email contains a link for the Database service home.

If you are both the service administrator and the identity domain administrator, the email also contains a link to Oracle Identity Manager. Otherwise only the identity domain administrator receives the Identity Console URL.

Note:

The temporary password for activated services, Java Service Console, and Identity Console are sent in separate emails only to the appropriate administrators.

For information about common administrator tasks, see Table 2-2, "What to Do After a Trial Service Is Activated".

Using an Email Link to Activate a Trial Service

The most convenient way to activate a trial service is to use the activation link provided in the email from Oracle Cloud.

To activate a trial service using an email link:

  1. In the email with the subject line Welcome to Oracle Cloud. Your order requires activation, click the Activate order link that is provided.

  2. On the Sign In page in your web browser, enter your Oracle.com account credentials and click Sign In.

    Note that you will not see the Sign In page if you are already logged in.

    After signing in, you are directed to the Trial Requests tab in My Account where you can then activate the trial service.

  3. On the Service Details page of Trial Requests in My Account, click Activate Service.

    Figure 2-20 Trial Requests Page in My Account with Service Details and Buttons

    Description of Figure 2-20 follows
    Description of "Figure 2-20 Trial Requests Page in My Account with Service Details and Buttons"

    Note:

    If the trial service request has expired before you could activate the service or if the service has already been activated, you will not see your trial service request details on the page. Instead you will see a Request Expired message or a Service Already Activated message, respectively.

    If you activate an Oracle Java Cloud Service trial, both the Java service and the Database service that are included in the Java trial will be activated.

    The system responds with a message stating that the service has been submitted for activation. The trial request is removed from the Trial Requests tab, and the service listing is moved to the Services page in My Account.

    Figure 2-21 Trial Requests Page in My Account After Activating a Service

    Description of Figure 2-21 follows
    Description of "Figure 2-21 Trial Requests Page in My Account After Activating a Service"

Note:

If you navigate to the Services page in My Account after activating a trial service, you will see the service listed there in a table but it may not be fully activated yet by Oracle. When fully activated, the service name is a clickable link. For information about using the Services page in My Account, see "Using My Account".

When the service activation process is complete, the service and its details will be available on the Services page in My Services, where you can monitor the status and usage of the service. To access the Services page in My Services, see "Verifying a Service is Up and Running".

Activating a Trial Service by Accessing the Trial Requests Page Directly

If you activated the trial service by using the email link, you do not have to perform the following steps, which describe another way to activate a service.

To activate a trial service in Oracle Cloud:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

    If you are already logged in to your Oracle.com account, click My Account and then go to step 5.

  2. Near the top-right corner of the home page, click Sign In.

  3. On the Sign In page, click Sign In to My Account

  4. On the Sign In page, enter your Oracle.com account credentials and click Sign In.

    After signing in, you are directed to the default page in My Account.

  5. On the left navigation pane in My Account, click Trial Requests.

    Figure 2-22 Left Navigation Pane in My Account

    Description of Figure 2-22 follows
    Description of "Figure 2-22 Left Navigation Pane in My Account"

    Note:

    The Trial Requests tab in My Account is available only if you have requested trial services, and there is at least one trial pending activation or one trial pending processing by Oracle.
  6. On the Trial Requests tab on the right, locate the row where a service request has been processed and is ready to be activated, then click Activate.

    Figure 2-23 Trial Requests Page When a Trial Service Can Be Activated

    Description of Figure 2-23 follows
    Description of "Figure 2-23 Trial Requests Page When a Trial Service Can Be Activated"

    Note:

    The Activate button is available only after the initial request has been processed by Oracle.
  7. On the Service Details page that displays, verify the service name you are activating, then click Activate Service (see Figure 2-20, "Trial Requests Page in My Account with Service Details and Buttons").

    If you activate an Oracle Java Cloud Service trial, both the Java service and the Database service that is included in the Java trial will be activated.

    The system responds with a message stating that the service has been submitted for activation, as shown in Figure 2-21, "Trial Requests Page in My Account After Activating a Service". The trial request is removed from the Trial Requests tab, and the service listing is moved to the Service tabs in My Account and My Services.

Note:

If you navigate to the Services page in My Account after activating a trial service, you will see the service listed there in a table but it may not be fully activated yet by Oracle. When fully activated, the service name is a clickable link. For information about using the Services page in My Account, see "Using My Account".

When the service is fully activated by Oracle, the service and its details will be available on the Services page in My Services, where you can monitor the status and usage of the service. To access the Services page in My Services, see "Verifying a Service is Up and Running".

If you have other paid or trial services already, you can access the My Services page before activating this service. However, if this is your first trial or paid service request, you will not have access to My Services until after you begin the activation process using either the email activation link, or My Account.

Activating a Paid Service

Only service requests that have been processed by Oracle can be activated. When your service is ready to be activated, you will receive an email from Oracle Cloud. You activate the service by using the activation link provided in the email, or you can access the Activate Orders tab in My Account to activate the service.

Note:

A service can be activated in one of two ways:
  • By using an activation link provided in an email from Oracle Cloud

  • By directly accessing the Activate Orders tab in My Account in Oracle Cloud

Use only one of these procedures.

Upon successful service activation by Oracle, the Account Administrator you specified when purchasing the service will receive an email with the subject line Welcome to Oracle Cloud. The email contains account details and a URL to use to activate the service.

For information about common administrator tasks, see Table 2-2, "What to Do After a Trial Service Is Activated".

Using an Email Link to Activate a Paid Service

The most convenient way to activate a paid service is to use the activation link provided in the email from Oracle Cloud.

To activate a paid service using an email link:

  1. In the email with the subject line Welcome to Oracle Cloud. Please complete your order, click the Complete your order link that is provided.

  2. On the Sign In page in your web browser, enter your Oracle.com account credentials and click Sign In.

    Note that you will not see the Sign In page if you are already logged in.

    After signing in, you are directed to the Activate Orders tab in My Account where you can then activate the service.

    Figure 2-24 Left Navigation Pane in My Account

    Description of Figure 2-24 follows
    Description of "Figure 2-24 Left Navigation Pane in My Account"

  3. On the Activate Orders tab, select an order in the Order Items section and click Next. (You can only activate services one at a time.)

    Figure 2-25 Activate Orders Select Order Page

    Description of Figure 2-25 follows
    Description of "Figure 2-25 Activate Orders Select Order Page"

  4. On the Selected Order Details page, select a service to activate and click Next.

    Figure 2-26 Activate Orders Select Service page

    Description of Figure 2-26 follows
    Description of "Figure 2-26 Activate Orders Select Service page"

  5. On the Service Details page, use the drop down to pick either an existing identity domain (if you have one), or Create New Identity Domain.

    Figure 2-27 Activate Orders Service Details Page with Existing Identity Domain

    Description of Figure 2-27 follows
    Description of "Figure 2-27 Activate Orders Service Details Page with Existing Identity Domain"

    If you choose to create a new identity domain, enter a name for the domain.

    Figure 2-28 Activate Orders Service Details Page with Create New Identity Domain

    Description of Figure 2-28 follows
    Description of "Figure 2-28 Activate Orders Service Details Page with Create New Identity Domain"

    Enter a name for the service.

    Note:

    Service names and identity domains:
    • Are stored in lowercase (capital letters will be converted to lowercase letters)

    • Must contain only letters and numbers (a-z, 0-9)

    • Cannot contain spaces

    • Cannot start with a number

    • Must be no more than 25 characters long

    Additionally:

    • Service names must be unique within an identity domain

    • Identity domain names must be unique within your account

    Be sure to use concise yet meaningful values for your service names and identity domain names, because the names you enter here become part of the URL that will be used to access your activated cloud service. For example, if your service name is database1 and your identity domain name is mydomain, your service URL might be database1-mydomain.db.cloud.oracle.com.

    In the Service Administrator section, enter an email address, username, first name, and last name for a service administrator for this service. Each service must have a service administrator. You can use the same information as an existing service administrator if you want one service administrator to manage multiple services.

    If you have selected to create a new identity domain, you must specify an identity domain administrator for it. The Identity Domain Administrator section is displayed. By default, the service administrator you specify for this service will also be made the identity domain administrator for this identity domain. Optionally, in the Identity Domain Administrator section, de-select the Same as Service Administrator check box, and then enter a different email address, username, first name, and last name for an identity domain administrator.

    Figure 2-29 Identity Domain Administrator Fields

    Description of Figure 2-29 follows
    Description of "Figure 2-29 Identity Domain Administrator Fields"

    Click Next.

  6. On the Confirm page, a Summary is displayed. Review the information shown. If you need to make changes, use the back-arrow button < to navigate to an earlier screen to make changes.

    Figure 2-30 Activate Orders Confirm Order Page

    Description of Figure 2-30 follows
    Description of "Figure 2-30 Activate Orders Confirm Order Page"

    If the details are correct, click Submit to activate your service.

  7. A message is shown indicating the service has successfully been submitted for activation. This page includes links to go to additional tasks such as activating another service on the Activate Orders tab, or reviewing all of your account's services on the Services tab.

    Figure 2-31 Activate Orders Successfully Submitted Service Activation Summary Page

    Description of Figure 2-31 follows
    Description of "Figure 2-31 Activate Orders Successfully Submitted Service Activation Summary Page"

    The process of activating a service may take some time. When it is complete, the service administrator and, if you created a new identity domain, the new identity domain administrator, will receive email with details and links to the My Services page, identity domain administration console, and FTP account information, as applicable.

Note:

If you navigate to the Services tab in My Account after activating a service, you will see the service listed there in a table but it may not be fully activated yet by Oracle. If this is the case, the service's status will be shown as initializing, and a message is displayed below the service (see Figure 2-32).

When fully activated, the service name becomes a clickable link, and the service status is set to Active. For information about using the Services page in My Account, see "Using My Account".

When the service activation process is complete, the service and its details will be available on the Services page in My Services, where you can monitor the status and usage of the service. To access the Services page in My Services, see "Verifying a Service is Up and Running".

Figure 2-32 The My Account Services Tab with Pending Order Activation

Description of Figure 2-32 follows
Description of "Figure 2-32 The My Account Services Tab with Pending Order Activation"

Activating a Paid Service by Accessing the Activate Orders Tab Directly

If you activated a service by using the email link, you do not have to perform the following steps, which describe another way to activate a service.

To activate a paid service in Oracle Cloud:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

    If you are already logged in to your Oracle.com account, click My Account and go to step 5.

  2. Near the top-right corner of the home page, click Sign In.

  3. On the Sign In page, click Sign In to My Account

  4. On the Sign In page, enter your Oracle.com account credentials and click Sign In.

    After signing in, you are directed to the default page in My Account.

  5. On the left navigation pane in My Account, click Activate Orders. See Figure 2-24, "Left Navigation Pane in My Account".

  6. The rest of the procedure is identical to activating an order using an email link. Follow the steps beginning with Step 3 in "Using an Email Link to Activate a Paid Service."

Setting up Secure FTP accounts for services

After the activation of a service, an email with the subject Welcome to Oracle Cloud is sent, which includes information about a pre-seeded SFTP account. See Figure 2-33. To activate the account, the password of the SFTP user must be reset using Identity Manager.

For instructions on resetting passwords, see "Changing Passwords and Password Challenge Questions". For more information about pre-seeded user accounts, including the SFTP accounts, see "About Pre-Seeded Roles and Users"

For a Java service, the SFTP account provides a method for archiving your Java applications and data when a paid service is terminated.

For a database service, the SFTP account provides a method for importing and exporting data, and to archive your data when a paid service is terminated.

For information about setting up an SFTP account and importing and exporting data to and from a database see "Setting Up Secure FTP Account" within the "Importing Data" section, and "Downloading a Data Export" within the "Exporting Data" section of Using Oracle Database Cloud Service.

Figure 2-33 SFTP user information included in a database service welcome email

Surrounding text describes Figure 2-33 .

Verifying a Service is Up and Running

Note:

After a service is activated, service administrators must wait for a post-activation email that contains the identity management login credentials before they can access My Services in Oracle Cloud. The identity management login credentials are a user name, the identity domain where the service is provisioned, and a password.

Account administrators can view services that are pending activation or are in the process of being activated.

After services have been activated, service administrators can quickly verify which services are up and running by looking at the color coded status icons on the Services page in My Services.

To verify a service is up and running in Oracle Cloud as a Service Administrator:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. Near the top-right corner of the home page, click Sign In.

  3. Select your data center and click Sign In to My Services. If you are already logged in, you will be taken directly to the Services page in My Services: skip to Step 6.

    Note:

    If you select an incorrect data center, you may see an error message indicating that "an incorrect Username, Password, or Identity Group was specified." In this case, be sure the data center is correct before making repeated attempts to log in.
  4. On the Sign In page, enter your service administrator login credentials, including the identity domain that contains the services you want to administer.

    Figure 2-35 My Services Sign In Page

    Description of Figure 2-35 follows
    Description of "Figure 2-35 My Services Sign In Page"

    If you are signing in to My Services for the first time after the first service(s) for this identity domain are activated and you have not selected your own password, you need to use the temporary administrator password you received in the post-activation email.

  5. Click Sign In.

    If this is your first time logging in to My Services, you will be prompted to provide a new password and register three password challenge questions. For more information, see "Logging In to Oracle Identity Console".

    Upon successful login, the Services page in My Services displays a list of activated services that you have been designated to manage in the identity domain you specified when you signed in.

  6. On the Services page, locate a service in the table by looking for the service name in the Name column.

    To narrow down the list in the table, you can use the Filter drop down to show services by type. You can also search for a service by entering a partial name in the field above the table and clicking the Search icon search button.

  7. Look at the first column in the service row.

    Figure 2-36 Services Page with Activated Services Within an Identity Domain

    Description of Figure 2-36 follows
    Description of "Figure 2-36 Services Page with Activated Services Within an Identity Domain"

    A round green icon Green alert icon indicates that the service is up and running. When you hover the mouse cursor over the green icon, the tooltip displays Service is Up.

    A red icon indicates the service is down (tooltip displays Service is Down) or there is a service outage. A yellow icon typically means the service status cannot be determined for some reason or is partially working (tooltip displays Service is Partially Working).

    Note:

    For services with status icons other than green, you will also see service status information below the service row. When you click the service name link or the details icon Details icon to navigate to a service details page, you will also see an alert at the top of the page. For more information about service status, see "Using My Services".

    Contact Oracle Support if the status is not green even after service activation has been successful. For information about how to contact Oracle, see "Where to Go from Here".

For information about monitoring service performance and usage, see "Operating and Monitoring Cloud Services".

Note:

Users must be added to the Oracle Cloud identity management system before they can begin using the cloud services.

For information about provisioning users for all cloud services, see "Adding, Modifying, and Deleting Users".

Managing a Service

Once a service has been activated, as a service administrator you can access service-specific tools such as administration and developer interfaces and service consoles from Oracle Cloud, or use the service URL provided in the email that you received upon service activation. In either case you need to use the service administrator credentials (user name, identity domain, and password) you received in a post-activation email from Oracle Cloud.

To access a service interface or console in Oracle Cloud:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. At the top-right corner of the home page, click Sign In.

  3. On the Sign In to My Services page (as shown in Figure 2-34, "Sign In Page"), select a data center and click Sign In to My Services.

  4. On the Sign In page (as shown in Figure 2-35, "My Services Sign In Page"), enter your service administrator login credentials.

    If you are signing in to My Services for the first time and you have not changed the password, you need to use the temporary administrator password you received in the post-activation email.

  5. Click Sign In.

    If this is your first time logging in to My Services, you will be prompted to provide a new password and register three password challenge questions. For more information, see "Logging In to Oracle Identity Console".

    Upon successful login, the Services tab in My Services displays a list of activated services that you have been designated to manage in the identity domain you specified when you signed in.

  6. On the Services page, locate the service you wish to manage, develop with, or access.

  7. In the Actions column, do one of the following:

    1. For an Oracle Database Cloud Service, to access the Oracle Application Express application developer interface, click the Launch service icon Launch Service icon.

    2. For an Oracle Java Cloud Service, to access the Oracle Java Cloud Service Control, click the Service console icon Service Console icon.

    The Oracle Application Express home page displays for a Database service. The Oracle Java Cloud Service Control home page displays for a Java service.

Note:

You can also launch the service or service console from the service details page. On the Services page, click the service name link or the Overview icon Details icon. Then on the service details page, click Launch Service or Service Console. For more information about the service details page, see "Using My Services".

For information about developing database applications for cloud services, see Using Oracle Database Cloud Service. For information about using Oracle Java Cloud Service Control or developing Java EE applications for Oracle Java Cloud Service, see Using Oracle Java Cloud Service.

Note:

Users must be added to the Oracle Cloud identity management system before they can begin using the cloud services.

For information about provisioning users for all cloud services, see "Adding, Modifying, and Deleting Users".

Associating and Disassociating Services

You can create an association between services. Service association allows services to communicate with each other. For example, you can associate an Oracle Java Cloud Service with an Oracle Database Cloud Service, so that your Java applications can read from and write to your Database service.

A single Oracle Java Cloud Service can be associated with only one Oracle Cloud Database Service.

A single Oracle Database Cloud Service can be associated with only one Oracle Cloud Java Service, with one exception: if you purchase a "DB50" level of database service, you may associate multiple Oracle Java Cloud Services with it.

In all cases, two services can only be associated if they are in the same identity domain.

When you sign up for trial services, if you sign up for an Oracle Java Cloud Service trial your trial subscription will automatically include an Oracle Database Cloud Service trial as well, and the two will be associated. There is no other option for performing service associations with trial services. For more information, see "Requesting a Trial Service".

You associate (or disassociate) services from the My Services console. After disassociation, you can then create a new association with that service.

To associate an Oracle Java Cloud service with an Oracle Database Cloud Service:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. At the top-right corner of the home page, click Sign In.

  3. On the Sign In to My Services page (as shown in Figure 2-34, "Sign In Page"), select a data center and click Sign In to My Services.

  4. On the Sign In page (as shown in Figure 2-35, "My Services Sign In Page"), enter your service administrator login credentials.

    If you are signing in to My Services for the first time and you have not changed the password, you need to use the temporary administrator password you received in the post-activation email.

  5. Click Sign In.

    If this is your first time logging in to My Services, you will be prompted to provide a new password and register three password challenge questions. For more information, see "Logging In to Oracle Identity Console".

  6. On the Services page, locate a Java service you want to create an association with, and click the service name. The service details page loads with the Overview tab displayed.

    Figure 2-37 Overview Tab of a Service With No Existing Service Association

    Description of Figure 2-37 follows
    Description of "Figure 2-37 Overview Tab of a Service With No Existing Service Association"

  7. Select the Administration tab. In the Associated Services section, click Add Database Association.

    Figure 2-38 Administration Tab of a Service With No Existing Service Association

    Description of Figure 2-38 follows
    Description of "Figure 2-38 Administration Tab of a Service With No Existing Service Association"

  8. In the Associate Service dialog, select a service from the service drop down. Only services eligible to be associated with this service are included. Once you have selected a service, click Add Database Association.

  9. A notification is shown at the top of the Service details page, and on the Administration tab, the association is shown in the Associated Services section with a "Pending" status.

    Figure 2-40 Service Association Processing Notification and Status Messages

    Description of Figure 2-40 follows
    Description of "Figure 2-40 Service Association Processing Notification and Status Messages"

    On the Overview tab, in the Details section, the Associated Services entry shows the name of the associated service and the Pending status.

    Figure 2-41 Service Association Pending Notification on the Service Overview Tab

    Description of Figure 2-41 follows
    Description of "Figure 2-41 Service Association Pending Notification on the Service Overview Tab"

  10. It may take some time for Oracle to process the service association. When the processing is complete, the service association is shown on the Overview tab without the Pending status.

    Figure 2-42 Completed Service Association Shown on the Service Overview Tab

    Description of Figure 2-42 follows
    Description of "Figure 2-42 Completed Service Association Shown on the Service Overview Tab"

To remove an association between an Oracle Java Cloud Service and an Oracle Database Cloud Service:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. At the top-right corner of the home page, click Sign In.

  3. On the Sign In to My Services page (as shown in Figure 2-34, "Sign In Page"), select a data center and click Sign In to My Services.

  4. On the Sign In page (as shown in Figure 2-35, "My Services Sign In Page"), enter your service administrator login credentials.

  5. Click Sign In.

  6. On the Services page, locate a Java or Database service that has an existing association, and click the service name. The service details page loads with the Overview tab displayed.

    On the Overview tab, in the Details section, the Associated Services entry shows the name of the associated service. See Figure 2-42, "Completed Service Association Shown on the Service Overview Tab" for an example.

  7. Select the Administration tab. In the Associated Services section, click the x button next to the existing service association you want to remove.

    Figure 2-43 Service Details Administration Tab Remove Association Button

    Description of Figure 2-43 follows
    Description of "Figure 2-43 Service Details Administration Tab Remove Association Button"

  8. In the Remove Association confirmation box, click Remove Association.

    Figure 2-44 Remove Association Confirmation Dialog

    Description of Figure 2-44 follows
    Description of "Figure 2-44 Remove Association Confirmation Dialog"

  9. On the Services tab, a notification indicates that your service disassociation has been requested. This process may take some time to complete.

    Figure 2-45 Disassociation Requested Notification

    Description of Figure 2-45 follows
    Description of "Figure 2-45 Disassociation Requested Notification"

    Once the disassociation is complete, the service association will no longer be listed on the Administration or Overview tabs.

Upsizing a Service Subscription

Paid services are available at several levels. For example, you can purchase an Oracle Database Cloud Service subscription at one of three tiers; the larger tiers provide more system resources than the smaller tiers.

At any time, you can "upsize" an existing service subscription to a higher tier of service.

To upsize a paid service subscription:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. Near the top-right corner of the home page, click Sign In. If you are already logged in, click My Account.

  3. If you are already logged in to your Oracle.com account, go to step 5. Otherwise, click Sign In to My Account. Sign in using your Oracle.com credentials.

  4. On the Sign In page, enter your Oracle.com account credentials and click Sign In.

    After signing in, you are directed to the default page in My Account.

  5. On the Services tab, locate the service you want to upsize and click the Shopping Cart button.

    Surrounding text describes upsize_cart_icon.gif.
  6. On the Purchase Oracle Cloud Services Cloud Subscription Details page, click the Change Subscription button.

    Figure 2-46 Purchase Oracle Cloud Services Cloud Subscription Details Page

    Description of Figure 2-46 follows
    Description of "Figure 2-46 Purchase Oracle Cloud Services Cloud Subscription Details Page"

  7. In the Change Subscription dialog, review the upsize options and pricing. Select a new service level and click Add to Cart.

    Figure 2-47 Change Subscription Dialog

    Description of Figure 2-47 follows
    Description of "Figure 2-47 Change Subscription Dialog"

  8. On the Shopping Cart page, review your order and click Checkout.

    Figure 2-48 Oracle Store Shopping Cart with Service Upsizing

    Description of Figure 2-48 follows
    Description of "Figure 2-48 Oracle Store Shopping Cart with Service Upsizing"

  9. On the Checkout Payment and Shipping page, review your payment method, credit card information, and address details. If you are due a prorated credit from the remaining current billing cycle, it is calculated and included in the Prorated Total/Credit column. When you are done reviewing your checkout information, click Next.

    Figure 2-49 Oracle Store Payment and Shipping Details Page with Service Upsizing

    Description of Figure 2-49 follows
    Description of "Figure 2-49 Oracle Store Payment and Shipping Details Page with Service Upsizing"

  10. On the Confirm and Place Your Order page, a summary is displayed. Review the information shown. If you need to make changes, use the back-arrow button < to navigate to an earlier screen to make changes. Click Submit to complete your order and begin the upsizing process.

    An example Confirm and Place Your Order page is shown in Figure 2-18, "Confirm and Place Your Order Page".

  11. You will receive a confirmation email when your service upsizing is complete. You can also view the service status (including its sizing) from the Services tab of My Account, in the Plan column. When the Status column for your service is Active, the service is ready for you to use at the upsized level.

Terminating a Service Subscription

You cannot terminate a trial service.

You can terminate a paid service from My Account by using the Shopping Cart icon for that service to navigate to the Oracle Store.

To terminate a paid service:

  1. In your web browser, go to Oracle Cloud by using the URL:

    http://cloud.oracle.com

  2. Near the top-right corner of the home page, click Sign In, and then select Sign In to My Account.

  3. If you are already logged in to your Oracle.com account, go to step 5. Otherwise, you are prompted to log in to your Oracle.com account.

  4. On the Sign In page, enter your Oracle.com account credentials and click Sign In.

    After signing in, you are directed to the default page in My Account.

  5. On the Services tab, locate the service you want to terminate and click the Shopping Cart button.

    Surrounding text describes upsize_cart_icon.gif.
  6. On the Purchase Oracle Cloud Services Cloud Subscription Details page, click the Terminate Subscription button. See Figure 2-46, "Purchase Oracle Cloud Services Cloud Subscription Details Page".

  7. Follow the steps shown on the screen to process your service subscription termination.

Logging In to a Cloud Service

Service users will not be able to use cloud services to develop and deploy applications until an administrator creates their user profiles in the Oracle Cloud identity management system. Account credentials (user name, identity domain, and password) are sent to users by their administrators when their profiles are created.

Once users receive their account credentials along with the service URL, they should use a web browser to access cloud services.

To log in to a cloud service:

  1. In your web browser, go to the service URL provided in an email or by your administrator.

  2. On the Sign In page, enter your user ID, password, and identity domain and click Sign In.

    Figure 2-50 Identity Management Sign In Page

    Description of Figure 2-50 follows
    Description of "Figure 2-50 Identity Management Sign In Page"

    If you are logging in for the first time, you need to use the temporary password you received in an email from Oracle Cloud or from your administrator, and you will be prompted to provide a new password and register three password challenge questions. For more information, see "Logging In to Oracle Identity Console".

For information about developing database applications for cloud services, see Using Oracle Database Cloud Service. For information about using Oracle Java Cloud Service Control or developing Java EE applications for Oracle Java Cloud Service, see Using Oracle Java Cloud Service.

Where to Go from Here

Consult the following documents for information specific to a cloud service:

To get started adding and managing users in your identity domains, see Chapter 2, "Starting Trial and Paid Services."

To learn about operating and monitoring your cloud services, see Chapter 4, "Operating and Monitoring Cloud Services."

For an overview of security concerns and best practices with Oracle Cloud services, see Chapter 5, "Securing Oracle Cloud."

If you have any difficulty getting a service started or using a service even after consulting the document specific to your service, click the Chat Now or Contact Us buttons at the top of all Oracle Cloud My Service and My Account pages.

Getting help with your paid service subscription

If you have any difficulty with your paid Oracle Cloud service subscription, you can contact Oracle Support. Click Contact Us and then click Oracle Support, or navigate to:

http://support.oracle.com

You can also use the Chat Now live chat link to get immediate assistance from an Oracle representative, or use Contact Us for a telephone support number, link to Oracle Cloud forums, and a link to Oracle Support.

Getting help with your trial service

If you have any difficulty during your service trial, try the Chat Now live chat link to get immediate assistance from an Oracle support representative.

You can also click Contact Us for a link to the Oracle Cloud forums, where you can post a message or start a new thread in the Oracle Cloud Forum. Oracle product managers, development, support, and operations team members respond to threads on the forum.