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Oracle® Cloud Getting Started with Oracle Cloud
Release 12.2

Part Number E27036-02
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4 Operating and Monitoring Cloud Services

You can monitor Oracle Cloud service performance and usage by observing the available service metrics and utilization, and make operational decisions based on the information. This section describes how a service administrator can operate and monitor services in Oracle Cloud, and also perform tasks such as setting preferences, adding service descriptions, and locking services.

Topics:

Overview of Operating and Monitoring Cloud Services

Oracle Cloud provides two options for monitoring and operating services:

Note:

You are automatically logged out of My Services and My Account after 30 minutes of inactivity and also after the maximum session length of eight hours. When this happens, you will be asked to reenter your login credentials.

Use Table 4-1 as a guide to the monitoring and operating tasks you are able to perform in each window.

Table 4-1 Where to Perform Monitoring and Operating Tasks

Task Perform this Task in My Services Perform this Task in My Account

View service details

See "Viewing Service Details in My Services"

See "Viewing Service Details in My Account"

Monitor status history

See "Monitoring Status History"

See "Monitoring Status History"

Monitor service utilization

See "Monitoring Service Utilization"

Not applicable

Monitor service notifications

See "Monitoring Service Notifications"

Not applicable

Add and edit service descriptions

See "Editing Service Descriptions"

Not applicable

Lock and unlock services

See "Locking and Unlocking a Service"

Not applicable

Archive applications

See “Application Archiving" in Using Oracle Database Cloud Service.

Not applicable


Using My Services

After your services are activated, Oracle Cloud provides both summary and detailed information to assist you in monitoring your underlying service status. You can easily observe the health of your individual services by accessing this data from My Services. You can also monitor data consumption and capacity by watching key metrics.

Figure 4-1 My Services Services Tab

Description of Figure 4-1 follows
Description of "Figure 4-1 My Services Services Tab"

My Services provides the functionality that lets you monitor and operate your activated Cloud services. For each service type, detail and service metrics have unique, specific features; all pages and features are not visible for every service. For example, application archiving is an operation a system administrator can perform only on a database service. Developer tasks, such as launching applications, are also accessed through My Services, but are described in the referenced services-level documentation.

A description of each tab and the applicable services is provided in "About My Services Service Details Page".

Five tools and buttons are displayed when the Services page is selected; they let you reduce what displays on this page, and quickly access support.

Figure 4-2 Toolbar at the Top of the Services Page

Description of Figure 4-2 follows
Description of "Figure 4-2 Toolbar at the Top of the Services Page"

Table 4-2 describes how to use each tool.

Table 4-2 Tools Available in the My Services, Services Page

Tool Name How to Use It

Search

Enter an alphanumeric search string in the search field and click the Search icon Search icon. The search is performed against the full service and domain name. After searching, only services that match the text string display on the Services page.

Filter

Select one or more service types from the drop-down. By default, no filters are applied and all services display. After selection, only services that match the selected filters display on this page. You can click the close button for each filter to remove it.

Chat Now

Open a chat window and begin a chat session with a Cloud support agent.

Contact Us

Display sales and support contact information so you can easily reach Oracle by telephone, or access customer forums and technical support.

Service Request

Open My Oracle Support where service users can open and manage service requests to get assistance for Oracle products, ask and answer questions in forums organized in product specific categories, search for information in the knowledge base, and look for Oracle product patches.


The Identity Console button opens the identity console where users can change their passwords and administrators can manage roles and service users for all Oracle Cloud services. For information about using Oracle Identity Console, see "Managing Service Users".

The Services page provides a quick overview of all your active services in a single domain; the domain to which you are currently logged in and which is displayed at the top of this window in the title “Services within service domain.” You can drill down to service details and service-specific functionality from this page.

Figure 4-3 Service Listings for Trial Services on My Services

Description of Figure 4-3 follows
Description of "Figure 4-3 Service Listings for Trial Services on My Services"

From left to right, it displays:

Viewing Service Details in My Services

Use the service details page to view information about your Oracle Java Cloud Services and Oracle Database Cloud Services. Six tabs display for a database service; four tabs display for a Java service, as described in "About My Services Service Details Page".

Figure 4-4 Service Details Page Tabs for a Database Service

Description of Figure 4-4 follows
Description of "Figure 4-4 Service Details Page Tabs for a Database Service"

To view service details in My Services:

  1. From the home page in Oracle Cloud, navigate to the Services page by clicking My Services and then the Sign In button.

    Or, from the My Account page, click My Services.

    If prompted, enter your user name and password, and the identity domain where the service is located in.

  2. Click the service name or click the Overview icon Details icon to the right of the service for which you want to view details.

    The service details page displays and the Overview tab is in front. See "About My Services Service Details Page" for a description of the details page.

  3. Scan the Overview tab for service details and the most recently collected information about usage, which is summarized on this tab.

    The Overview tab is shown in Figure 4-6. See "About the Service Details Page Overview Tab" for a description of information on the Overview tab.

  4. To the far right of Additional Details, click Refresh Now to update the usage data in the table at the bottom of the page.

About My Services Service Details Page

The service details page displays with additional buttons and tabs when you click the active service name in My Services, or the Overview icon Details or Utilization icon Utilization icon to the right. Two of the three following buttons may display above the tabs, depending on your administrative role:

The service details page is specific to services. You will not always see consistent service details or tabs, because of this uniqueness. Use Table 4-3 to determine which tabs within the service details page will be available for each service type.

Table 4-3 Tabs Displayed for Each Service Type within Service Details Page

Page Name Service Type

Overview

Oracle Database Cloud Service, Oracle Java Cloud Service

Utilization

Oracle Database Cloud Service, Oracle Java Cloud Service

Applications

Oracle Database Cloud Service

Data Export

Oracle Database Cloud Service

Administration

Oracle Database Cloud Service, Oracle Java Cloud Service

Resources

Oracle Database Cloud Service, Oracle Java Cloud Service


The following tabs display for active services (depending on the service):

About the Service Details Page Overview Tab

The Overview tab displays any current notifications under Status, as shown in Figure 4-5. These notifications also display on the Services and Notifications pages.

Figure 4-5 Notification on the Overview Tab

Description of Figure 4-5 follows
Description of "Figure 4-5 Notification on the Overview Tab"

Information such as the name, description, type of plan, associated services, and activation date (for services), and host URL, and schema (for database services) are displayed in the Details section, as shown in Figure 4-6. and defined in Table 4-4.

Figure 4-6 Details Section of the Overview Tab for a Database Service

Description of Figure 4-6 follows
Description of "Figure 4-6 Details Section of the Overview Tab for a Database Service"

Table 4-4 Service Details on the Overview Tab

Field Name Description

Account

The account name to which the selected service is purchased and activated.

CSI Number

Customer Service Identifier number created at time of purchase. This number can be used later to create service requests to obtain help from Oracle Support.

Plan

The type of service plan; for example: an Oracle Database Cloud Service Trial plan. The plan start date is also listed.

Service Name

The name of the service, which displays as the service name-identity domain name. This is the service name displayed in My Services and My Account.

Description

The identifying description that has been added for the service, to distinguish it from other services listed in My Services and My Account.

Service Version

Service version level.

Status

The status of a service; for example: active, pending termination, termination begun, terminated and archived.

SFTP Account

User ID to access the secure FTP service provided on database and Java services sign up.

Host

The URL where the service is hosted (Database Cloud Service only).

Schema

The database schema name (Database Cloud Service only).

Associated Service

The name of any services associated with this service; for example: the name of the database service associated with a Java service. A Java service will always display an associated database service. A database service may or may not display an associated Java service.


The next section displays a snapshot of the latest usage data as shown in Figure 4-7. The identical metrics are shown on the Utilization tab, as described in "Interpreting the Service Utilization Data" and are displayed here to give you a quick overview. Different usage data is displayed for database and Java services.

Figure 4-7 Latest Usage Section of the Overview Tab for an Oracle Java Cloud Service

Description of Figure 4-7 follows
Description of "Figure 4-7 Latest Usage Section of the Overview Tab for an Oracle Java Cloud Service"

For a database service, a second section called Objects inside Latest Usage displays the count of latest objects and tables within the database schema, this count also includes views and procedures. The last section shows a snapshot of additional database metrics that a My Services user can manually sync. These include the database objects and data transfer, and other services such as RESTful Services and emails.

Figure 4-8 Additional Details Section of the Overview Tab for a Database Service

Description of Figure 4-8 follows
Description of "Figure 4-8 Additional Details Section of the Overview Tab for a Database Service"

Using My Account

You can monitor the status of all services for an entire account, across all data centers and identity domains in My Account. Active, expired, and pending services are displayed in an Account management view of My Services.

Figure 4-9 My Account Services Tab

Description of Figure 4-9 follows
Description of "Figure 4-9 My Account Services Tab"

Four tools and buttons are displayed when the My Account Services page is selected; they let you reduce what displays on this page and quickly access support.

Figure 4-10 Toolbar at the Top of the My Account Page

Description of Figure 4-10 follows
Description of "Figure 4-10 Toolbar at the Top of the My Account Page"

Table 4-5 describes how to use each tool.

Table 4-5 Tools Available in the My Account, Services Page

Tool Name How to Use It

Search

Enter an alphanumeric search string in the search field and click the Search icon Search icon. The search is performed against the full service and domain name. After searching, only services that match the text string display on the Services page.

Filter

Select one or more service types or service status filters from the drop-down menu. By default, no filters are applied and all services display. After selection, only services that match the selected filters display on this page. You can click the close button for each filter to remove it.

Chat Now

Open a chat window and begin a chat session with a Cloud support agent.

Contact Us

Display sales and support contact information so you can easily reach Oracle by telephone, or access customer forums and technical support.


The Services page provides a quick overview of all your services, from which you can drill down to service overview details and a status calendar.

Figure 4-11 Service Listing for a Trial Service in My Account

Description of Figure 4-11 follows
Description of "Figure 4-11 Service Listing for a Trial Service in My Account"

From left to right, it displays:

Viewing Service Details in My Account

Use the Overview subtab to view details about your Oracle Java Cloud Services and Oracle Database Cloud Services.

Figure 4-12 Overview Subtab on the Services Tab in My Account

Description of Figure 4-12 follows
Description of "Figure 4-12 Overview Subtab on the Services Tab in My Account"

To view service details in My Account:

  1. From any page in Oracle Cloud, navigate to the My Account Services page by clicking My Account and then the Services tab.

    If prompted, enter your user name and password.

  2. Click the service name for which you want to view details.

    The Overview subtab for the selected service displays, as shown in Figure 4-12.

  3. Scan the Overview subtab for service details.

    See "About My Account Service Details Page" for a description of the details.

  4. Click the Utilization subtab to display the storage and object count metrics collected for the service.

  5. Click the Status subtab to display the historical availability of each service, as shown in Figure 4-13.

About My Account Service Details Page

The service details page displays with additional buttons when you click the active service name on either the Services or Status History tab in My Account:

  • Back to Services - displays the Account management view of My Services.

  • My Services - displays My Services, where you can monitor and operate all activated services within a single identity domain.

On the service details page, the following tabs display for active and expired services:

  • Overview tab - displays information such as the service name and status, type of plan, activation date, and Order ID as shown in Figure 4-12. More detailed information about each service is displayed in the Overview tab on My Services.

  • Utilization tab - displays storage and object count metrics collected for the service, such as: latest, maximum and average storage use in both megabytes and percentage; and latest and average object count including tables, procedures and views.

  • Status tab - displays the historical availability of each service in Pacific Standard Time (PST) regardless of your time zone preference.

    Figure 4-13 Status Calendar for a Service

    Description of Figure 4-13 follows
    Description of "Figure 4-13 Status Calendar for a Service"

    See "Monitoring Status History" for the steps to view the Status History page when you are using My Account or My Services.

  • Resources tab - provides links to other resources useful for the current service type. Links are provided to documentation and tutorials, as well as to forums and feature docs on the Oracle Technology Network (OTN). For an Oracle Java Cloud Service, there are also SDK, Oracle SQL Developer, and Oracle Application Express download links.

Monitoring Status History

The Status History page lets you monitor the historical availability of each service, by displaying the percentage of time a service is up and running. Use this page to see service availability history, for each service and time period. If data is not displayed for a time period, this means that the data was not available, either because the service had not been activated yet, or the data was not collected.

The Status History data is expected to be lower than 100% on two days: the day on which the service is created, and the current day. The uptime is calculated as the number of hours that the service has been up divided by 24 hours. Therefore, there are two special scenarios:

In both scenarios, when the uptime is less than 100%, it should not be interpreted as the service had or is having downtime.

Figure 4-14 Status History for a Service

Description of Figure 4-14 follows
Description of "Figure 4-14 Status History for a Service"

To view the status history of a service:

  1. On the My Services or My Account page click Status History.

    The Status History page for the selected service displays. The My Accounts Status History page is shown in Figure 4-14.

  2. You can also click Daily View, Weekly View or Monthly View to display status for a different length of time. Choose Monthly View to display the status for a full year (12 months).

Monitoring Service Utilization

Use the service details page to monitor service metrics; the metrics displayed are specific to each service type. If data is not displayed for a time period, this means that the data was not available, either because the service had not been activated yet, or the data was not collected.

Figure 4-15 Latest Usage Section on the Utilization Tab for an Oracle Java Cloud Service

Description of Figure 4-15 follows
Description of "Figure 4-15 Latest Usage Section on the Utilization Tab for an Oracle Java Cloud Service"

To monitor service utilization:

  1. From the home page in Oracle Cloud, navigate to the Services page by clicking My Services and then Sign In.

    Or, from the My Account, Services page, click My Services.

    If prompted, enter your user name and password, and the identity domain in which the service is located.

  2. Click the Utilization icon Utilization icon to the right of the service you want to monitor.

    The Utilization tab for the selected service displays, as shown in Figure 4-15 and Figure 4-16.

  3. Scan the Utilization tab for specific details about the most recent usage and the usage history.

    See "Interpreting the Service Utilization Data" for a description of the details.

Interpreting the Service Utilization Data

The service utilization data can help you determine whether the service resource allocations are under or over utilized. If a service is under utilized, you may want to evaluate and consider deployment of additional applications or increase HTTP traffic from end users to this service. If it is over utilized, you may want to consider adding additional services or clustering to improve load management. The report provides usage metrics for the following time periods:

  • Latest usage - displays a snapshot of the last set of metrics collected and when those metrics were collected.

  • History - displays usage metrics per day for the last seven days.

Figure 4-16 History Section on the Utilization Tab for an Oracle Java Cloud Service

Description of Figure 4-16 follows
Description of "Figure 4-16 History Section on the Utilization Tab for an Oracle Java Cloud Service"

The metrics in Table 4-6 are provided for each time period for a Java service. Metrics display on both the Overview and Utilization tabs.

Note:

metrics and uptime data are calculated and displayed based on Coordinated Universal Time (UTC).

Table 4-6 Metrics on the Utilization Tab for an Oracle Java Cloud Service

Field Name Description

CPU Usage

The amount of time that the virtual CPUs dedicated to the Java service instance are used.

Deployed Applications

The number of applications currently deployed within your Java service.

Memory Usage

The percentage of the Java heap space that is being used across the Java Virtual Machines dedicated to the service instance.

Maximum Request Rate (per minute)

The highest number of HTTP requests processed by the Java service instance over its lifetime.


The metrics in Table 4-7 are provided for each time period for a database service. Metrics display on both the Overview and Utilization tabs.

Table 4-7 Metrics on the Utilization Tab for a Database Service

Field Name Description

Storage Usage

The amount of space being used by all the objects within the associated database schema.

Storage Percent

The amount of space being used by all the objects within the associated database schema as a percentage of that allowed by your service level.

Object Count

The total number of objects within the associated database schema. These include tables, views, and procedures.

Table Count

The number of tables within the associated database schema.


Identifying and Solving Problems

If you observe issues with trial services such as a service being down when there is no corresponding service blackout notification on this page, contact Oracle to get help. See: Where to Get Help.

Monitoring Service Notifications

The Notifications page lets you monitor service outages and upcoming blackouts that Oracle initiates to schedule maintenance jobs. If there are any notifications currently, the number of notifications displays on the side tab; if not, zero displays.

Figure 4-17 Notifications Tab with Number of Notifications

Description of Figure 4-17 follows
Description of "Figure 4-17 Notifications Tab with Number of Notifications"

Service-level notifications also display on the Services page and on the top of the Overview tab in the service details page as shown in Figure 4-5.

To view service notifications:

  1. On the My Services page click Notifications.

    The Notifications page for the services displays, as shown in Figure 4-18.

  2. On the Notifications page, you can also click System Wide Notifications or Service-level Notifications to display only one type of alert.

    The notifications that might be shown on this page are described in "Interpreting the Service Notifications".

Interpreting the Service Notifications

System-wide notifications primarily provide information about blackout status, and future outage notices. Service-level notices are listed individually for each service. You can review the notifications to see if a service has been or will be affected by any planned maintenance window or if a service has been unavailable due to any unplanned downtime. Blackout listings are updated hourly. Information for each notification includes: the service type and name, the event type (for example: blackout), whether the data center or service is impacted by the outage, additional details about the outage, and the start and end times.

Figure 4-18 Notifications Page in My Services

Description of Figure 4-18 follows
Description of "Figure 4-18 Notifications Page in My Services"

Identifying and Solving Problems

If you observe issues with trial services such as a service being down when there is no corresponding service blackout notification on this page, contact Oracle to get help. See: Where to Get Help.

Editing Service Descriptions

You can add and edit service descriptions to help you identify the services listed in My Services and My Account. You perform this task on the Administration tab, which is on the service details page in My Services.

Figure 4-19 Description Section of the Administration Tab

Description of Figure 4-19 follows
Description of "Figure 4-19 Description Section of the Administration Tab"

To add or edit a service description:

  1. On the My Services page, click Services if it is not selected.

  2. Click the service name link for the service.

  3. Click the Administration tab to view the current service description, as shown in Figure 4-19.

  4. To the right of Description, click Edit.

  5. Enter or edit the service description, then click Update Description.

    Figure 4-20 Update Description Page

    Description of Figure 4-20 follows
    Description of "Figure 4-20 Update Description Page"

    On the Administration tab, you will see the new description. It will also display on My Services and My Account under the service name, and on the Overview tab.

Locking and Unlocking a Service

You can lock or unlock a service on the Administration tab, which is on the service details page in My Services. Lock and unlock requests will not be processed immediately. You will receive an email when the request is complete.

When you lock a service, your service users and developers will no longer be able to access your Cloud services or any deployed applications. However, the Identity Console and Java Cloud Service Control are still accessible, so administrators can still perform operations for the locked service; for example: you can still add users to the service or deploy new applications to the service.

When you lock an Oracle Java Cloud Service, deployed applications and corresponding database objects cannot be accessed, but new applications can still be deployed (access is still restricted until the unlock occurs). So by locking a Java service, you are essentially also locking the associated database service. When you lock a database service, only the database service is locked, but all user connections are closed. The associated Java service will not show as locked but because users cannot connect to the database service, in essence the Java service is also locked indirectly.

Figure 4-21 Lockout Section of the Administration Tab

Description of Figure 4-21 follows
Description of "Figure 4-21 Lockout Section of the Administration Tab"

To lock a service:

  1. On the My Services page, click Services if it is not selected.

  2. Click the name of the service you want to lock.

  3. Click the Administration tab to view the lock status of your service, as shown in Figure 4-21.

  4. To the right of Lockout, click Lock Service.

  5. In the Lock Service Confirmation dialog box, click Lock Service.

    Figure 4-22 Lock Service Confirmation Message

    Description of Figure 4-22 follows
    Description of "Figure 4-22 Lock Service Confirmation Message"

    Above the service details, you will see a message confirming that the lock service request was sent.

    Figure 4-23 Service Lock or Unlock Message Sent Confirmation

    Description of Figure 4-23 follows
    Description of "Figure 4-23 Service Lock or Unlock Message Sent Confirmation"

    On the Administration tab, you will see a message informing you that the service is currently locked, when the request is processed. You will also receive an email confirmation that the service subscription has been updated. Once the service is locked, a Locked icon locked icon will display to the left of the service name on the My Services page.

Figure 4-24 Locked Service Listed on the Service Page

Description of Figure 4-24 follows
Description of "Figure 4-24 Locked Service Listed on the Service Page"

You can use a similar process to unlock any previously locked service.

To unlock a service:

  1. On the My Services page, click Services if it is not selected.

  2. Click the name of the service you want to unlock.

  3. Click the Administration tab to view the lock status of your service.

  4. To the right of Lockout, click Unlock Service.

    Above the service details, you will see a message confirming that the unlock service request was sent, as shown in Figure 4-23.

  5. In the Unlock Service Confirmation popup, click Unlock Service.

    Figure 4-25 Unlock Service Confirmation Message

    Description of Figure 4-25 follows
    Description of "Figure 4-25 Unlock Service Confirmation Message"

    On the Administration tab, you will see a message informing you that the service is currently unlocked, when the request is processed. You will also receive an email confirmation that the service subscription has been updated. Once the service is unlocked, no icon will display to the left of the service name on the My Services page.

Monitoring Oracle Java Cloud Services

In addition to using information available on tabs on the My Services page, and the Notifications and Status History pages, you can monitor and manage Oracle Java Cloud Services with the Oracle Java Cloud Service Control.

To access the Oracle Java Cloud Service Control:

  1. On the My Services page, click Services if it is not selected.

  2. Click the Service console icon Service Console icon to the right of the Java service you want to monitor.

Using the Oracle Java Cloud Service Control, you can:

For more information about using the Oracle Java Cloud Services Control, see “Using Oracle Java Cloud Services Control" in Using Oracle Java Cloud Service.

You can also use the command line interface (CLI) to monitor an Oracle Java Cloud Service instance. See “Monitoring a Java Service Using the Command Line Interface" in Using Oracle Java Cloud Service.

Monitoring Oracle Database Cloud Services

In addition to monitoring Database Cloud Services in My Services and My Account, you can monitor developer activity and changes to Application Express applications within your services by accessing the Monitor Activity page. The Monitor Activity page features links to over thirty reports that track page views, developer activity, active sessions, login attempts, environment, application errors, and workspace schemas. See “Monitoring Application Express Application Activity" in Using Oracle Database Cloud Service.

Where to Get Help

If you have any difficulty monitoring services, you can get help in the following ways:

Getting help with your paid service subscription

If you have any difficulty with your paid Oracle Cloud service subscription, you can contact Oracle Support. Click Contact Us and then click Oracle Support, or navigate to:

http://support.oracle.com

You can also use the Chat Now live chat link to get immediate assistance from an Oracle representative, or use Contact Us for a telephone support number, link to Oracle Cloud forums, and a link to Oracle Support.

Getting help with your trial service

If you have any difficulty during your service trial, try the Chat Now live chat link to get immediate assistance from an Oracle support representative.

You can also click Contact Us for a link to the Oracle Cloud forums, where you can post a message or start a new thread in the Oracle Cloud Forum. Oracle product managers, development, support, and operations team members respond to threads on the forum.