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I’m having problems creating a service

In Oracle Cloud Infrastructure Console, navigate to Analytics Classic, and open the Service Create and Delete History pane. Click Details to see why provisioning failed. Maybe you have insufficient resources or perhaps you entered an invalid service name? In most cases, you can diagnose the problem from the information provided here.

When you create a service, a diagnostics ZIP file is uploaded to your cloud storage location. If your issue requires further diagnosis, you can examine the log files in this ZIP file.

1. Go to your cloud storage and locate the service_provisioning logs folder. Either:

   • Open the Storage Cloud Service Console and navigate to the container you specified when you created the service.

   • Navigate to a URL similar to: https://storage.oraclecloud.com/v1/<storage domain>

   Provisioning ZIP files are named like this: <service>-bi-1-logs-<timestamp>.zip

   For example:

   • service_provisioning/mybiservice-bi-1-logs-20161018-080743.zip

   • service_provisioning/testbiservice-bi-1-logs-20161026-223639.zip

   • service_provisioning/myessbaseservice-bi-1-logs-20161027-135349.zip

2. Expand the ZIP file and look for issues recorded in the logs.

   For a BI service, look at setupBICS.log.

   For an Essbase service, look at continue-service-start-essbase.log.

3. If you’re still having issues, contact Oracle Support and send them the ZIP file.

How do I diagnose other issues?

Oracle Analytics Cloud - Classic saves logs to several locations:

• /bi/data/logs - Includes provisioning logs for BI services

• /bi/logs - Includes lifecycle operation logs for BI services

• /u01/data/logs/workspace/log - Includes provisioning logs for Essbase services

• /u01/data/logs/var/log - Includes lifecycle operation logs for Essbase services

• /u01/data/logs/ESSBASE - Includes service lifecycle operation logs for Essbase services

• /u01/data/logs - Includes runtime logs for Essbase services

You can use your favorite SSH client to log in to the compute node associated with your service to access these logs.

When do I contact Oracle Support?

If you encounter a problem with creating or managing Oracle Analytics Cloud - Classic services, record any error messages in the user interface, bundle all your log files in a ZIP file, and then contact Oracle Support for assistance. See Gather Diagnostic Logs into a ZIP File (BI Service Script) and Gather Diagnostic Logs into a ZIP File (Essbase Service Script).

If necessary, Oracle Support can guide you through collecting any additional diagnostics.