Cloud Documentation
Advanced Search


Help for Oracle Social Network
Close Window

Table of Contents

Show All | Collapse

Fusion Applications

What is Oracle Social Network?

Wouldn't it be great if you could instantly share an aspect of your Fusion Application—a sales opportunity, say, or a Human Resources review process—with everyone who plays a part in getting the job done? Without having to start an untold number of email threads that then get forwarded to other people, until it's impossible to know who's in charge of what?

With Oracle Social Network, you can! Fusion Applications' integration with Oracle Social Network makes it possible for you to use social networking features directly in context with your opportunities, sales leads—any of your Fusion Application objects. By exposing these objects as Social Objects in Oracle Social Network you can bring all your stakeholders together in a single place to get the collaborative ball rolling—and keep a record of everything that's transpired so that new folks can easily jump in and come up to speed.

Here's how it works: Imagine a Lead Qualification in your Oracle Fusion CRM system named Pinnacle Green Server Upgrade. By exposing Pinnacle Green Server Upgrade as a Social Object in Oracle Social Network, you get instant integration with all of Oracle Social Network's powerful social networking features. Once you transform a Fusion Applications object into a Social Object, simply click the Social link in the Fusion Application to open Oracle Social Network.

Here's a view of Oracle Social Network showing the Social Object wall and Conversations related to Pinnacle Green Server Upgrade.

Oracle Social Network in a Fusion Application

In Oracle Social Network, you can view, create, and add to Conversations directly related to Pinnacle Green Server Upgrade—right on its Fusion Applications page!

In Oracle Social Network, you start a Conversation instead of writing an email, adding and removing Conversation members as needed. You can devote each Conversation to a single topic—like a single opportunity or the logistics of an upcoming presentation—and keep all information related to that topic in one place for easy reference. You can upload documents, get people's comments on them right in-line, follow key staff members to see what they're up to, and use instant messaging to get answers quickly.

In other words, Oracle Social Network brings the best and most powerful parts of social networking to the business world, helping you drive your business forward.

Thanks to Oracle Social Network's two-way communication, it doesn't matter whether you use Oracle Social Network in your browser or in the CRM application itself—make a change in CRM, and instantly see that change in your browser or in another Oracle Social Network client.

Need more? How about access to all your Social Objects, Conversations, collections, and groups in every Oracle Social Network client—your browser, your iPhone or Android, in Microsoft Outlook. With all these collaborative opportunities, you're in much better shape to qualify your lead, move it to an opportunity, and close the deal!

For more information, see:

Note: To learn more about Oracle Social Network, see the other topics under "The Basics".

How do I open Oracle Social Network in my Fusion Application?

Wherever you see a Social link in your Fusion Application, click it to open a view of Oracle Social Network.

  • Clicking the Social link in the navigation area at the top of your Fusion Application opens a view of Oracle Social Network that shows all Conversations and walls you have access to. Walls include those from the Social Objects and groups you're a member of and the people you are following.

    Fusion Applications global link
    Oracle Social Network sidebar global view

    Filters are available for selecting the type of information to show. For example, you can limit your view to just collections, Conversations, Social Objects, and the like, or open it up to show all viewable objects. Display Options are available for further refining your view.

    Tip: If you want to see the entire Oracle Social Network in your browser, click Oracle Social Network in the banner.

  • Clicking the Social link in the detail area of a Fusion Applications object opens Oracle Social Network showing a view that is focused solely on that object—that is, the Social Object's wall plus all of its related Conversations.

    Fusion Applications contextual link
    Oracle Social Network sidebar contextual view

    In this view, you can:

    • Click a Social Object wall or Conversation on the list to open a standalone view of its messages, comments, and documents.

    • Add new Conversations to the Social Object's list of related Conversations (see "How do I add a related Conversation to a Social Object?").

    • Click the All tab to see all Oracle Social Network Conversations, walls, collections, and groups you have access to.

    • Click the arrow icon at the top of Oracle Social Network to hide it.

    Hide Sidebar icon

    Tip: If you want to see the entire Oracle Social Network in your browser, click Oracle Social Network in the banner.

How can I see the content in a Conversation or on a Social Object wall?

Open Oracle Social Network, and click the name of a Conversation, Social Object, group, person, or collection, to open its details in a standalone window. There you can read messages and comments and start adding your own.

How do I create a Social Object from a Fusion Application object?

  1. Click the Social link closest to the object's details to open a Oracle Social Network with the object's wall and related Conversations showing.

    Note: The Social link appears when your application administrator has enabled the Fusion Application object for Oracle Social Network. If you don't see the Social link, then this feature is not enabled.

  2. Click Share to share the current object as a Social Object in Oracle Social Network.

    If your application administrator makes this process automatic, no Share button appears. The Share button also doesn't appear when you don't have the access level required to create a Social Object from a Fusion Application object. In this case, talk to your application administrator to request the right level of access.

How do I become a member of a Social Object in a Fusion Application?

  1. Click the Social link closest to the object's details to open a view of Oracle Social Network that shows the Social Object's wall and a list of all of that object's related Conversations.

    Note: The Social link appears when your application administrator has enabled the Fusion Application object for Oracle Social Network. If you don't see the Social link, then this feature is not enabled.

  2. Click Join to become a member of the Social Object in Oracle Social Network.

    Membership privileges include being able to view the Social Object in all Oracle Social Network clients and to participate in the discussions on the Social Object's wall.

How do I add a related Conversation to a Social Object?

  1. In your Fusion Application, open an object that's been exposed in Oracle Social Network as a Social Object.

  2. Click the Social link to open Oracle Social Network.

  3. Click New Related Conversation.

  4. Enter a name for the Conversation, and click OK.

  5. Start adding messages of your own.

How do I add content to a related Conversation or a wall?

  1. In your Fusion Application, open an object that's been exposed in Oracle Social Network as a Social Object.

  2. Click the Social link to open Oracle Social Network.

  3. Click the name of a Conversation, Social Object, collection, or group to open a detailed view of it in a standalone window.

  4. Enter text in the message field or click controls around the message field to post other types of content.

    Note: For more specific information about posting messages and comments and uploading files, see the topics under "Messages."