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Outlook Basics

What is the Oracle Social Network Add-In for Microsoft® Outlook®?

The add-in makes Oracle Social Network features available in Microsoft Outlook. It lets you use Oracle Social Network Conversations, collections, documents, follow-ups, Social Objects, and other features directly in Outlook. The add-in is also the accessible option for Oracle Social Network.

For more information, see:

What versions of Outlook does the add-in support?

The add-in supports Microsoft Outlook versions 2007 and 2010 (both 32 and 64 bit).

How do I download and install the Outlook add-in?

  1. Close Microsoft Outlook.

  2. Log in to your browser instance of Oracle Social Network.

  3. From the Actions menu at the top of the page, select Downloads to navigate to the Downloads page.

  4. Click the link to the Outlook add-in download.

    Download Oracle Social Network Add-in for Microsoft® Outlook®
    
  5. Click the link for downloading the add-in.

  6. After you download the add-in, double-click it to launch the installer.

    The installer determines automatically whether to install the 32- or 64-bit version.

  7. Follow the prompts to complete the installation.

  8. Start your Outlook application.

How do I log in to the Outlook add-in?

  1. In the Login dialog, go to the User Name field and enter your Oracle Social Network user name.

  2. In the Password field, enter your Oracle Social Network password.

  3. To log in automatically in future sessions, select Remember password.

  4. If necessary, in the Server field, enter the path to your Oracle Social Network account.

  5. Click Sign In to complete your log in.

You can pre-configure one or more Oracle Social Network accounts and easily switch between them. For more information, see:

What keyboard shortcuts can I use to navigate in the Outlook add-in?

  • Ctrl+Alt+Shift+T—Toggle the add-in panel between open and closed

  • Ctrl+Alt+Shift+O—Switch keyboard focus from Outlook to the add-in panel

  • Up Arrow/Down Arrow—Move around within a section

  • Tab—Move down from section to section

  • Shift+Tab—Move up from section to section

  • Ctrl+Tab—Move out of any HTML message area to other controls

  • Select item+Spacebar or select item+Shift+F10—Opens the Options menu on any item, including messages, follow-ups, banners—wherever there is an Options menu

    Use your keyboard's Up and Down Arrow keys to navigate menu options.

Note: You can navigate tab bars using your keyboard's left and right arrow keys. For example, you can use your keyboards arrow keys to navigate the tab bar in a Conversation.

A Conversation tab bar

Note, however, if you navigate left from the first tab or right from the last, the tab bar loses focus, and you must use your keyboard's Tab (forward) or Shift+Tab (backward) keys to return focus to it.

What keyboard shortcuts can I use in Conversations and walls?

  • Select Conversation+Enter—Opens a detailed view of the selected Conversation

  • Ctrl+Alt+Shift+V—Backs out of a Conversation or wall's detailed view to the list view

    For example, this shortcut backs out of a Conversation and to the list of Conversations; out of a group wall and to the list of groups; out of a collection and to the list of collections; and so on.

  • Select message+Enter—Opens a dialog for viewing and editing messages you post

  • Ctrl+Tab—Move from area to area in the Edit Entry dialog

Note: You can navigate tab bars using your keyboard's left and right arrow keys. For example, you can use your keyboards arrow keys to navigate the tab bar in a Conversation.

A Conversation tab bar

Note, however, if you navigate left from the first tab or right from the last, the tab bar loses focus, and you must use your keyboard's Tab (forward) or Shift+Tab (backward) keys to return focus to it.

Where can I see the latest messages?

The Recent Activity panel shows latest messages posted to Conversations you're a member of and public Conversations you've joined. The icon for navigating to the Recent Activity panel appears on the navigation bar.

Recent Activity icon on the navigation bar

A red dot appears on the icon when you have unread messages on the list.

Unread recent activity items icon

How do I view the details of a recent message?

  1. On the navigation bar, click the Recent Activity icon.

    Recent Activity icon on the navigation bar
  2. Move your mouse pointer over a message in the list to view its details in a tooltip.

    If you posted the message, press Enter to open the message in an editor. If the message was posted by someone else, press Enter to open the message in the View Message dialog.

How do I navigate from a message to its Conversation?

When you view messages somewhere other than in a Conversation, for example, when you view messages in the Recent Activity panel, each message includes a link to its home Conversation. Click that link to navigate to the Conversation where the message is posted. Or, double-click the message; this will also take you to the Conversation.

Additionally, there is a Go To Item option on each message's Options menu. Selecting this also takes you to the Conversation or wall where the message is posted.

How do I disable the Outlook add-in for Outlook 2007?

The Oracle Social Network add-in for Microsoft Outlook is like any other Outlook add-in. The steps you take to disable it are the same for all add-ins.

  1. From the Tools menu, select Trust Center to open the Trust Center dialog.

  2. Click Add-ins to show the list of Outlook add-ins.

  3. Verify that Oracle Social Network Add-In for Outlook is included in the list.

  4. At the bottom of the dialog, ensure that COM Add-ins is selected next to Manage.

  5. Clear the check box Apply macro security settings to installed add-ins

  6. Click Go to open the COM Add-Ins dialog.

  7. Clear the check box next to Oracle Social Network Add-In for Outlook.

  8. Click OK.

How do I disable the Outlook add-in for Outlook 2010?

The Oracle Social Network add-in for Microsoft Outlook is like any other Outlook add-in. The steps you take to disable it are the same for all add-ins.

  1. From the File menu, select Options and then Add-Ins to open the Trust Center dialog with Add-Ins selected.

  2. Verify that Oracle Social Network Add-In for Outlook is on the list of add-ins.

  3. At the bottom of the dialog, ensure that COM Add-ins is selected next to Manage.

  4. Clear the check box, Apply macro security settings to installed add-ins.

  5. Click Go to open the COM Add-Ins dialog.

  6. Clear the check box next to Oracle Social Network Add-In for Outlook.

  7. Click OK.

How do I enable the add-in for Outlook 2007 once I've disabled it?

The Oracle Social Network add-in for Microsoft Outlook is like any other Outlook add-in. The steps you take to enable it are the same for all add-ins.

  1. First check whether Outlook has added the add-in to their Disabled Items list:

    1. On the Help menu, select Disabled Items to open the Disabled Items dialog.

    2. If the add-in is listed in the dialog, go to step c. Otherwise, go to step 2.

    3. Select Oracle Social Network Add-In for Outlook, and click Enable.

  2. From the Tools menu, select Trust Center to open the Trust Center dialog.

  3. Click Add-ins to show your current list of Outlook add-ins.

  4. Verify that Oracle Social Network Add-In for Outlook is included on the list.

  5. Next to Manage, select COM Add-ins.

  6. Clear the check box Apply macro security settings to installed add-ins.

  7. Click Go to open the COM Add-Ins dialog.

  8. In the dialog, select the check box Oracle Social Network Add-In for Outlook.

  9. Click OK.

How do I enable the add-in for Outlook 2010 once I've disabled it?

The Oracle Social Network add-in for Microsoft Outlook is like any other Outlook add-in. The steps you take to enable it are the same for all add-ins.

  1. First check whether Outlook as added the add-in to their Disabled Items list:

    1. On the Help menu, select Disabled Items to open the Disabled Items dialog.

    2. If the add-in is listed, go to step c. Otherwise, go to step 2.

    3. Select Oracle Social Network Add-In for Outlook, and click Enable.

  2. From the File menu, select Options then Add-Ins to open the Trust Center dialog.

  3. Verify that Oracle Social Network Add-In for Outlook is included on the list.

  4. Next to Manage, select COM Add-ins.

  5. Clear the Apply macro security settings to installed add-ins check box.

  6. Click Go to open the COM Add-Ins dialog.

  7. In the dialog, select the check box Oracle Social Network Add-In for Outlook.

  8. Click OK.