Contents

Title and Copyright Information

Preface

1 About This Guide

2 Getting Started

3 Using Search

4 Managing Activities and Calendar

5 Maintaining Account, Contact, and Household Information

6 Creating Sales Campaigns

7 Managing Leads

8 Managing Opportunities

9 Managing Opportunity Products and Revenue

10 Managing Partner Relationships

11 Using Computer Telephony Integration

12 Managing Forecasts

13 Using Sales Prediction

14 Using Territories

15 Using Analytics

16 Using Industry Solutions

17 Using Microsoft Outlook

18 Using IBM Notes

19 Using Gmail

20 Using Sales Cloud Mobile Applications

21 Using Social Networking

22 Managing Service Requests

23 Using Sales Lightbox

Glossary