This guide also applies to on-premise implementations

Contents

Title and Copyright Information

Preface

1 Introduction

2 Getting Started

3 Using Search and Activities

4 Maintaining Account, Contact, and Household Information

5 Creating Sales Campaigns

6 Managing Leads

7 Managing Opportunities

8 Managing Opportunity Products and Revenue

9 Managing Partner Relationships

10 Using Computer Telephony Integration

11 Managing Forecasts

12 Using Sales Prediction

13 Using Territories

14 Using Analytics

15 Using Microsoft Outlook

16 Using IBM Notes

17 Using Sales Cloud Mobile Applications

18 Using Social Networking

19 Using Sales Lightbox

Glossary