This guide also applies to on-premise implementations

Contents

Title and Copyright Information

Preface

1 Introduction

2 Getting Started

3 Using Search and Activities

4 Maintaining Account and Contact Information

5 Creating Sales Campaigns

6 Managing Leads

7 Managing Opportunities

8 Managing Sales Revenue

9 Managing Partner Relationships

10 Managing Competitors and References

11 Using Computer Telephony Integration

12 Managing Forecasts

13 Using Territories

14 Using Analytics

15 Using Microsoft Outlook

16 Using Sales Cloud Mobile

17 Using Social Networking

18 Using Sales Lightbox

Glossary