This guide also applies to on-premise implementations


Title and Copyright Information


1 Introduction to Using Sales

2 Signing In and Using the Sales Cloud UIs

3 Searching, Tracking Activities, and Using a Calendar

4 Maintaining Account, Contact, and Household Information

5 Creating Sales Campaigns

6 Managing Leads

7 Managing Opportunities

8 Managing Sales Revenue

9 Managing Partner Relationships

10 Managing Competitors and References

11 Using Computer Telephony Integration

12 Forecasting Sales

13 Using Sales Prediction

14 Using Territories

15 Using Analytics

16 Using Microsoft Outlook

17 Using Sales Cloud Mobile Applications

18 Using Social Networking

19 Using Sales Lightbox