This guide also applies to on-premise implementations

Contents

Title and Copyright Information

Preface

1 Introduction

2 Getting Started

3 Using Search and Activities

4 Maintaining Account and Contact Information

5 Creating Sales Campaigns

6 Managing Leads

7 Managing Opportunities

8 Managing Sales Revenue

9 Managing Partner Relationships

10 Managing Competitors and References

11 Using Computer Telephony Integration

12 Managing Forecasts

13 Using Sales Prediction

14 Using Territories

15 Using Analytics

16 Using Microsoft Outlook

17 Using Sales Cloud Mobile Applications

18 Using Social Networking

19 Using Sales Lightbox

Glossary