Contents

Title and Copyright Information

Preface

1 About This Guide

2 Overview of Customer Data Management

3 Perform Initial Setup Tasks

4 Define Implementation Users

5 Define Geographies

6 Manage Personally Identifiable Information

7 Define Source Systems

8 Define Party Usages

9 Define Names

10 Define Identifiers

11 Define Relationships

12 Define Classifications

13 Define Data Formats

14 Define Contact Points

15 Define File-Based Data Import

16 Define Resource Information

17 Define Resource Role Information

18 Define Resource Organization Information

19 Define Resource Team Information

20 Manage Bulk Data Export

21 Configure Oracle Social Data and Insight Cloud Service for Data Enrichment and Address Verification

22 Define Data Quality

23 Define Customer Hub Configuration

Glossary