Contents

Title and Copyright Information

Preface

1 About This Guide

2 Overview of Customer Data Management

3 Perform Initial Setup Tasks

4 Define Implementation Users

5 Define Geographies

6 Define Source Systems

7 Define Party Usages

8 Define Names

9 Define Identifiers

10 Define Relationships

11 Define Classifications

12 Define Data Formats

13 Define Contact Points

14 Define File-Based Data Import

15 Define Resource Information

16 Define Resource Role Information

17 Define Resource Organization Information

18 Define Resource Team Information

19 Manage Bulk Data Export

20 Configure Oracle Social Data and Insight Cloud Service for Data Enrichment and Address Verification

21 Define Data Quality

22 Define Customer Hub Configuration

Glossary