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Oracle Sales Cloud
Release 13 (update 17C)

Books



Get Started


Describes how to get started with Oracle Incentive Compensation implementations.
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Describes the implementation tasks that you must perform to get started using Oracle Sales Cloud's Partner Relationship Management functionality for channel or indirect sales.
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Describes how to set up sales automation capabilities in Oracle Sales Cloud using a case study to describe concepts and procedures.
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Implementation


Describes how to configure and set up Customer Data Management.
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Describes how to set up Digital Customer Service for Oracle Engagement Cloud
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Provides the conceptual information and procedures needed to implement components and features of Oracle Sales Cloud Enterprise Contracts.
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Describes tasks to configure and set up Incentive Compensation.
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Describes the tasks that you perform to configure and set up Sales.
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Describes how to set up service features and components of Oracle Engagement Cloud
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Describes how to import legacy and other data into Oracle Sales Cloud using File-Based Data Import.
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User


Provides help for end user features that are common across Oracle Applications Cloud.
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Describes user tasks for customer contracts including creating customer contracts, authoring of contract terms, and maintenance and configuration of contracts.
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Describes user tasks to manage customer information and customer data quality.
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Describes the user tasks for the incentive compensation business process, from creating and managing compensation plans to reviewing and monitoring incentive plans and performance data.
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Describes how administrators, agents, authors, and other knowledge base contributors can implement and use Knowledge in Engagement Cloud.
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Describes the user tasks for creating leads and managing the various aspects of leads.
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Describes the user tasks that are related to managing and using Sales Cloud data within Microsoft Outlook.
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Describes user tasks for Oracle Social Network, including using conversations to discuss your business content in a secure environment and using Oracle Social Network in applications that have integrated social networking.
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Describes the tasks that help sales managers, salespeople, and other sales end users to perform day-to-day business tasks.
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Describes how to use service features and components in Oracle Engagement Cloud
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Administration


Describes how to extract Oracle Applications Cloud data and load it into a data warehouse.
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Provides advanced instruction on creating and customizing Sales Cloud analytics.
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Describes how to install, uninstall, configure, administer, and upgrade Oracle Sales Cloud for IBM Notes.
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Describes how to install, uninstall, configure, administer, and upgrade Oracle Sales Cloud for Outlook.
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Customization


Describes how to customize Oracle Sales Cloud for use with a B2C sales environment.
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Describes how to use tools to customize and extend the Oracle Sales Cloud.
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Describes the common customization tasks using tools, such as Application Composer and Page Composer.
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Outlines the implementation and configuration steps required to integrate, create, and update processes on service work orders in Oracle Engagement Cloud with activities in Oracle Field Service Cloud.
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Describes the implementation and configuration steps that are required to integrate Oracle Sales Cloud and Oracle Service Cloud processes.
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Security


Describes the role-based access controls provided with Oracle Incentive Compensation and the tasks that are required to implement these controls so that users have appropriate access to the data and functions.
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Describes how to enable user access to Sales Cloud functions and data.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for Enterprise Contracts.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for Incentive Compensation.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for the Sales offering.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for use by all offerings.
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Development


Describes file-based data imports to import or update legacy and other data into Sales Cloud from external applications.
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Describes how to use Oracle Engagement Cloud Knowledge REST APIs to access data stored in Engagement Cloud and construct integrations to other systems. You can use these REST APIs to interact, create, and edit knowledge articles; search for knowledge articles; make recommendations; and view user information from external applications.
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Provides information about using RESTful API web services in Oracle Sales Cloud and how you can use them to integrate Oracle Sales Cloud with other spoke systems.
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Provides information about using REST API services in Oracle Industry Solutions
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Describes SOAP web services to integrate with or extend Oracle Applications Cloud.
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Describes SOAP web services to integrate with or extend Oracle Applications Cloud.
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Describes tables and views for common features within Oracle Applications Cloud.
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Describes tables and views for Sales Cloud.
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