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Oracle Sales Cloud
Release 13 (update 17B)

Books



Get Started


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Describes how to set up your instance of Oracle Sales Cloud for Communications in conjunction with the activities that you perform to integrate Oracle Sales Cloud with Siebel CRM.
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Describes how to set up and configure Oracle Sales Cloud for Consumer Goods either while implementing or after implementing Oracle Sales Cloud.
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Describes how to set up and configure Oracle Sales Cloud for Financial Services either while implementing or after implementing Oracle Sales Cloud.
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Describes how to set up and configure Oracle Sales Cloud for High Tech and Manufacturing either while implementing or after implementing Oracle Sales Cloud.
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Describes how to set up and configure Oracle Sales Cloud for Higher Education either while implementing or after implementing Oracle Sales Cloud.
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Describes how to get started with Oracle Incentive Compensation implementations.
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Describes the implementation tasks that you must perform to get started using Oracle Sales Cloud's Partner Relationship Management functionality for channel or indirect sales.
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Describes how to set up sales automation capabilities in Oracle Sales Cloud using a case study to describe concepts and procedures.
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Implementation


Describes how to configure and set up Customer Data Management.
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Describes how to set up Digital Customer Service for Oracle Engagement Cloud
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Provides the conceptual information and procedures needed to implement components and features of Oracle Sales Cloud Enterprise Contracts.
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Describes tasks to configure and set up Incentive Compensation.
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Describes the tasks that you perform to configure and set up Sales.
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Describes how to set up service features and components of Oracle Engagement Cloud
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Describes how to import legacy and other data into Oracle Sales Cloud using File-Based Data Import.
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User


Provides help for end user features that are common across Oracle Applications Cloud.
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Describes user tasks for customer contracts including creating customer contracts, authoring of contract terms, and maintenance and configuration of contracts.
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Describes user tasks to manage customer information and customer data quality.
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Describes the user tasks for the incentive compensation business process, from creating and managing compensation plans to reviewing and monitoring incentive plans and performance data.
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Describes how administrators, agents, authors, and other knowledge base contributors can implement and use Knowledge in Engagement Cloud.
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Describes the user tasks for creating leads and managing the various aspects of leads.
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Describes the user tasks that are related to managing and using Sales Cloud data within Microsoft Outlook.
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Describes user tasks for Oracle Social Network, including using conversations to discuss your business content in a secure environment and using Oracle Social Network in applications that have integrated social networking.
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Describes the tasks that help sales managers, salespeople, and other sales end users to perform day-to-day business tasks.
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Describes user tasks related to contract renewals, billing usage, and tracking renewal sales revenue in the communications industry.
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Describes the business flows and functionality in retail execution and trade promotion execution areas and how you can perform your day-to-day operations in these areas.
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Describes the user tasks for managing customer information to provide customized products and services to customers in the financial services industry.
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Describes the business flows and functionality in the channel sales execution and direct sales execution areas and how you can perform your day-to-day operations in these areas.
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Describes how student recruiters and admissions coordinators perform routine business tasks that are specific to student recruitment.
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Describes how to use service features and components in Oracle Engagement Cloud
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Administration


Describes how to extract Oracle Applications Cloud data and load it into a data warehouse.
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Provides advanced instruction on creating and customizing Sales Cloud analytics.
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Describes how to install, uninstall, configure, administer, and upgrade Oracle Sales Cloud for IBM Notes.
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Describes how to install, uninstall, configure, administer, and upgrade Oracle Sales Cloud for Outlook.
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Customization


Describes how to customize Oracle Sales Cloud for use with a B2C sales environment.
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Describes how to use tools to customize and extend the Oracle Sales Cloud.
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Provides advanced instruction on creating and customizing Sales Cloud analytics and reports.
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Describes the common customization tasks using tools, such as Application Composer and Page Composer.
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Outlines the implementation and configuration steps required to integrate, create, and update processes on service work orders in Oracle Engagement Cloud with activities in Oracle Field Service Cloud.
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Describes the implementation and configuration steps that are required to integrate Oracle Sales Cloud and Oracle Service Cloud processes.
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Security


Describes the role-based access controls provided with Oracle Incentive Compensation and the tasks that are required to implement these controls so that users have appropriate access to the data and functions.
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Describes how to enable user access to Sales Cloud functions and data.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for Enterprise Contracts.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for Incentive Compensation.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for the Sales offering.
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Provides a reference of roles, role hierarchies, privileges, and policies as delivered for use by all offerings.
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Development


Describes file-based data imports to import or update legacy and other data into Sales Cloud from external applications.
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Describes SOAP web services to integrate with or extend Oracle Applications Cloud.
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Provides information about using REST API services in Oracle Industry Solutions
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Describes SOAP web services to integrate with or extend Oracle Applications Cloud.
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Describes tables and views for common features within Oracle Applications Cloud.
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Describes tables and views for Sales Cloud.
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