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Oracle Service Cloud
August 2017

Videos

Quickly learn about Oracle Service Cloud key tasks and concepts by watching videos. The content of these videos is also covered in text topics. To provide feedback on Service Cloud videos, complete our Tutorial Survey.



Work with the Agent Desktop


Install the Agent DesktopOpens a video

Navigating the Agent DesktopOpens a video

Set up the default mailboxOpens a video


Create Staff Accounts


Create a navigation setOpens a video

Create a profileOpens a video

Create a staff accountOpens a video


Provide Answers


Create an answerOpens a video

Reference an answerOpens a video


Manage Incidents


Create an incidentOpens a video

Find incidentsOpens a video

Edit and propose incidentsOpens a video


Work with Reports


Create a custom reportOpens a video

Run a standard reportOpens a video


Use Customer Portal (Web Self Service)


Ask a questionOpens a video

View responses using the Customer PortalOpens a video


Customize Customer Portal : the Basics


Work in developer modeOpens a video

Access files with WebDAVOpens a video

Move customizations to productionOpens a video


Customize the Customer Portal Look and Feel


Create a custom themeOpens a video

Apply a new themeOpens a video

Create a custom templateOpens a video

Change a page templateOpens a video


Set Up Knowledge Advanced


Configure views and interfacesOpens a video

Create a workflowOpens a video

Create and verify products and categoriesOpens a video

Create a channelOpens a video

Modify standard workspaces Opens a video


Set Up Knowledge Advanced Users


Create a console user navigation set and profileOpens a video

Create a console staff user accountOpens a video

Create a console user accountOpens a video

Create a console user roleOpens a video


Manage Knowledge Advanced Content


Conduct workflowOpens a video

Process translation requestsOpens a video


Set Up Customer Portal for Knowledge Advanced


Configure Customer Portal for Knowledge AdvancedOpens a video

Stage Customer Portal contentOpens a video


Use Service Cloud REST API


Understand Service Cloud REST APIOpens a video

Access resourcesOpens a video

Query using Service Cloud REST APIOpens a video

Use non-query operations in the Service Cloud REST APIOpens a video

Handle exceptionsOpens a video


View REST API Code Examples


Use Service Cloud REST API in JavaOpens a video

Use Service Cloud REST API in JavaScriptOpens a video

Use Service Cloud REST API in PHPOpens a video


Use Oracle Social Network to Improve Collaboration


Explore Oracle Social Network Video SeriesOpens a video