This section provides answers to frequently asked questions (FAQ) for Oracle Storage Cloud Service.
How can I find the REST Endpoint URL of my Oracle Storage Cloud Service instance?
See URL for the Account.
How can I make objects within a container publicly readable?
By default, all access to objects are private and require credentials. It is possible however, to make all objects within a specific container publicly readable.
To make the objects within a container publicly readable, add the following as an entry to the container's read Access Control List (see Setting Container ACLs):
Note that the Oracle Storage Cloud Service account is accountable for its monthly bandwidth usage, including traffic which is downloading publicly readable objects. If large amounts of traffic are expected, it is better to cache publicly readable objects in a Content Delivery Network (CDN). See How can I use a Content Delivery Network (CDN) to accelerate the downloads of my publicly available content?
How can I increase the upload speed of my large files?
Depending on your network connection, it may take a long time to upload large files.
To decrease the amount of time it takes to upload large files, try locally segmenting a large file into smaller pieces and then uploading the segments, either serially or in parallel. Once all segments are uploaded, create a manifest object to map all the pieces together.
How can I use a Content Delivery Network (CDN) to accelerate the downloads of my publicly available content?
A Content Delivery Network (CDN) can be used to accelerate the download rate of objects from a container. It can also limit the egress bandwidth usage of an Oracle Storage Cloud Service account which is serving publicly readable objects. Oracle does not provide CDN functionality with Oracle Storage Cloud Service but customers can use their own third-party CDNs. Third-party CDNs must support Origin Pull and HTTPS in order to work with an Oracle Storage Cloud Service account.
The first step is to make a container publicly readable (see How can I make objects within a container publicly readable?). The next step is to use the URL of the Oracle Storage Cloud Service account as the Origin Server for the third-party CDN.
At this time, private objects cannot be accelerated with a CDN. Additionally, Oracle will not share the SSL certificate for the domains which Oracle Storage Cloud Service accounts are hosted on.
How can I store my Oracle Database backups to Oracle Cloud?
You can use Oracle Database Backup Service, a cloud storage solution from Oracle for storing Oracle Database backups. It is built on top of the Oracle Storage Cloud Service, which provides reliable, secure, and scalable storage. In order to store backups in Oracle Database Backup Service, you have to install the client side Oracle Database Cloud Backup Module from OTN. This module is used with Recovery Manager (RMAN) to ship the backup data to Oracle Database Backup Service.
Note that you cannot use the Oracle Database Cloud Backup Module with Oracle Storage Cloud Service. It can only be used with Oracle Database Backup Service.
How can I replicate data to multiple data centers?
You can enable geo-replication policy on your Oracle Storage Cloud Service account to automatically replicate data to multiple data centers. You can do this by selecting a replication policy for your account. The replication policy defines the site where your data is replicated to and guarantees data consistency across multiple sites. For example, if you select the Chicago-Ashburn policy, you configure Chicago, Illinois, U.S.A as the primary site and Ashburn, Virginia, U.S.A. as the secondary site for your Oracle Storage Cloud Service account. For more information, see Selecting a Replication Policy for Oracle Storage Cloud Service.
How do I find out the replication policy for my service instance?
HEAD request to your account. See Getting Account Metadata.
Alternatively, you can view the replication policy in the Oracle Cloud My Services application:
You can see the replication policy that you selected for your service instance in the Replication Policy field.
Are there any charges for the storage space used by replicated data stored in the secondary data center?
You'll be charged for storage space used in each site — primary and secondary. You’ll also be billed for the data transfer across the primary and secondary data centers.
Can I change my replication policy?
When you set up your Oracle Storage Cloud Service account, you can select the replication policy. You cannot change the replication policy later.
How soon after a successful write operation is data replicated to the secondary data center?
After a successful write operation, your data is written only to the primary data center and it is asynchronously replicated to the secondary data center. The primary and secondary sites are always eventually consistent.
Is replication to the secondary data center guaranteed for every write operation?
By default, data is eventually consistent across the primary and secondary data centers. For every write operation, when an object or container is created or modified, it is not replicated instantaneously to the secondary data center. Until the replication is completed, a container or an object's data may not be consistent across the primary and secondary sites. Over time, all changes to all objects or containers are replicated, and the data becomes consistent across the sites.
What happens when the primary site is unavailable?
When the primary site is unavailable, a transparent failover redirects your global namespace to the secondary site and all your read requests are redirected to the secondary site. You cannot write data to primary site during failover. All your write requests generate the
403 – Forbidden error during failover. When the primary site resumes its operation, a transparent failback redirects your global namespace back to the primary site. You can now write data to the primary site.
This is applicable only for accounts that have selected Chicago-Ashburn or Ashburn-Chicago as their geo-replication policy. The accounts that have selected either Chicago or Ashburn as their geo-replication policy will not have transparent failover.
What happens when a subscription expires?
Go to Oracle Cloud Services Contracts and Service Descriptions page and look for Oracle Platform as a Service and Infrastructure as a Service-Public Cloud Service Descriptions document.
How can I identify if a container is an archive or standard container?
By default, containers are of the
Standard storage class. For an
Archive container, the
X-Storage-Class header in the container metadata displays the value
Archive. See Getting Container Metadata.
How long does it take to restore an archived object?
It takes up to four hours to restore an archived object. You can track the restoration progress and determine if the object is restored. For more information, see Tracking Restoration of an Object in an Archive Container.
How can I check whether archival or restoration of an object has been completed?
HEAD request to the object. You can determine the status of the object in the
Archive container from the
X-Archive-Restore-Status header in the object metadata. For more information, see Finding Out the Status of Objects in an Archive Container.
How can I limit the capacity of a container?
You can set a container quota – in terms of maximum number of objects or maximum number of bytes. See Setting Container Quotas.
How can I find out the storage entitlement for my Oracle Storage Cloud Service account?
To find out the storage entitlement for your Oracle Storage Service account, see Viewing Service Details in My Account for Entitlements.
If you have a metered account and would like to know your account balance details, see Viewing Estimated Account Balance Details of Metered Services.
How do I contact Oracle for support?