Activating Your Order for an Oracle Cloud Service

When your order (paid subscription) for an Oracle Cloud service is ready to be activated, the designated account administrator receives an email from Oracle Cloud. The account administrator must activate the service even if an Oracle sales representative ordered the Oracle Cloud service for you.

Topics:

About Activating Orders

The account administrator uses the My Account application to activate an Oracle Cloud service.

During the activation process, the account administrator:
  • Selects the order that has the Oracle Cloud services to be activated

  • Provides details about the Oracle Cloud services

  • Confirms the request to activate the Oracle Cloud services

Only orders that have been processed by Oracle can be activated.

You can navigate to the service activation in two ways: from the email or from My Account. You can use either method to activate your service.

Note:

An Oracle Java Cloud Service requires an Oracle Database Cloud Service. Therefore, the Activate button for an Oracle Java Cloud Service is disabled until there is at least one active Oracle Database Cloud Service in the identity domain.

Using the Complete My Order Link in the Email from Oracle Cloud

One way an account administrator can activate an order for an Oracle Cloud service is to use the activation link provided in the email from Oracle Cloud. Oracle sends the email when a service is ready to be activated.

To use the email link to complete your order and request that Oracle activate your services:
  1. Open the email you received from Oracle Cloud with the following subject:
    Welcome to Oracle Cloud. Complete your paid order.
  2. Review the detailed information about your service included in the email.
  3. Click Complete My Order.
    • If you are not signed in, the Oracle Sign In page opens. Enter your Oracle.com account credentials and click Sign In. The Oracle Cloud Order Activation wizard opens. The wizard steps you through the process of activating your services.

    • If you are already signed in to your Oracle.com account, the Oracle Cloud Order Activation wizard opens immediately. You do not need to sign in again.

  4. Follow the on-screen instructions to complete the activation.

    The information you provide depends on the type of service you are activating. Not all services require the same information.

    See Specifying Service Details in the Oracle Cloud Order Activation Wizard for more information.

Opening My Account to Activate Service Orders Directly

If you activated your service order by using the email link, you can skip this section, which describes an alternate way to activate a paid subscription.

To open My Account to request that Oracle activate your service orders:
  1. Sign in to My Account.
    1. Open your web browser and go to the Oracle Cloud website:
    2. Click Sign In and then click Sign In to My Account.
    3. Enter your Oracle.com account credentials and click Sign In. The Dashboard page in My Account opens.
  2. Click Orders.
  3. Scroll the page to find the order that has the services you want to activate.
    Alternatively, select Pending Activation from the Show menu to display only those orders that have one or more services that need to be activated.
  4. Click Activate.
    The Oracle Cloud Order Activation wizard opens.

    The wizard steps you through the process of activating your services.

    The information you provide depends on the type of service you are activating. Not all services require the same information.

    See Specifying Service Details in the Oracle Cloud Order Activation Wizard for more information.

Specifying Service Details in the Oracle Cloud Order Activation Wizard

To specify service details in the Oracle Cloud Order Activation Wizard:
  1. Click Start.
  2. Complete the Select Services page.
    • The wizard displays the Select Services page only if this purchase order includes line items for more than one Oracle Cloud service.

    • The Select Services page displays the details for the order you selected and lists the services in your order.

    • Select the service you want to activate. You can activate only one service in an order at a time with the exception of Oracle Java Cloud Service. Every Oracle Java Cloud Service requires an Oracle Database Cloud Service.

      If this order includes an Oracle Java Cloud Service and an Oracle Database Cloud Service, but you do not have an active Oracle Database Cloud Service, then both services are activated at the same time.

    • Click Next to continue.

  3. Complete the Assign Service Details page.
    The information you provide depends on the type of service you are activating. Not all services require the same information.

    Be sure to enter concise yet meaningful values for your service names and identity domain names, because these names become part of the URL used to access your activated Oracle Cloud service.

    For example, if you enter database1 as the service name and mydomain as the identity domain name, then your service URL begins with:

    https://database1-mydomain…

    For Oracle Cloud Software as a Service (SaaS) applications, such as Oracle Fusion Human Capital Management Cloud Service, Oracle deploys two instances of the service: one instance is for production; the other instance is for test.

    You have one URL for your production service instance and one URL for your test service instance. Each instance is in its own identity domain. Oracle appends -test to your specified identity domain to create a unique domain for the test instance. For example, if you enter ourdomain as the identity domain and hcm as the service name, then your service URLs begin with:

    ourdomain.hcm… (production) ourdomain-test.hcm… (test)

    Service Detail Notes

    Default Language

    Select the default language for all the administrators for the Cloud Account for which the current order is being provisioned.

    This is useful if you’re activating an order on the behalf of a customer whose primary language is not English.

    Based on your selection, the Welcome and Onboarding emails are sent in the specified language.

    Identity Domain Name

    You can create a new identity domain for this service or select an existing domain.

    Enter a name for the identity domain to which this service belongs.

    Identity domain names must be unique across all Oracle Cloud services.

    Identity Domain Administrator

    Enter information, such as email, user name, first name, and last name, for the person who will be the administrator for the domain. The Administrator User Name field accepts spaces in between characters.

    To make this person the administrator of the service as well as the identity domain, select the Use same administrator for services check box.

    Service Name

    Enter the service name.

    Service names must be unique within an identity domain.

    Oracle Cloud automatically assigns the name for some services. You cannot change the name.

    Provide an optional description to help you easily identify this service in your account.

    Enter information, such as email and user name, for the person who will be the administrator for the service.

    Service Administrator

    If you have not selected the Use same administrator for services check box in the Identity Domain Administrator section, enter information about the person who will be responsible for managing and monitoring service operations (the administrator for the service). You can enter spaces between characters in the User Name field for the service administrator.

    The service administrator can be the same person as the identity domain administrator.

    Every service must have a service administrator. You can use the same information as an existing service administrator if you want one service administrator to manage multiple services.

    For some Oracle Cloud services, such as Oracle Database Cloud Service and Oracle Java Cloud Service, the identity domain can have more than one service. By default, the service administrator is also the identity domain administrator. However, you can optionally designate a different user to be the identity domain administrator.

    For Oracle Application Cloud services, there is only one service per identity domain. Therefore, for these services, the designated administrator performs the functions of both the service administrator and the identity domain administrator.

  4. Complete the Associations page. Specify the services associations, if any.
    The wizard displays the Associations page only if you are activating an Oracle Java Cloud Service. Every Oracle Java Cloud Service service requires an Oracle Database Cloud Service.
  5. Review the Activate Services page and verify that the responses you provided are correct.
    If you need to make changes, click the Go Back button button (Go Back button) to navigate to the previous pages.
  6. Click Activate to request that Oracle activate the selected services.
  7. Review the information on the Review Summary page.
    • Verify that your request to activate the service was submitted successfully.

    • Note the details about your service.

    • Check out the other options, such as activating another service or viewing all the services in your account.

  8. Click Close.

Monitoring the Progress of an Activation Request

As an account administrator, you can use the My Account application to view the current status of an Oracle Cloud service and monitor the progress of an activation request.

When you activate a paid subscription, Oracle processes the information and creates the required instances for your Oracle Cloud service. This process may take some time. You can view the service information in My Account, but its status may indicate that the activation for the service is still initializing or in progress.

When the activation is complete:
  • The status is set to Active.

  • Typically within 1-2 business days, the service administrator and the identity domain administrator (if different) receive an email with role-specific details and access information.

  • The My Services application displays the service and its details, and lets the service administrator monitor the status and usage of the service.

After you receive the email with the detailed access information, sign in to the My Services application to verify whether the service is running. See Verifying a Service Is Running.