Verifying a Service Is Up and Running

When the activation of a paid subscription to an Oracle Cloud service is complete, the designated service administrator and identity domain administrator (if different) receive a post-activation email from Oracle Cloud.

The email contains the following information required to access the My Services application:

  • Sign-in Credentials: User name and temporary password, and the data center and identity domain where the service is located.

  • My Services URL

As a service administrator or an identity domain administrator, you use My Services to verify that your Oracle Cloud service is up and running. In addition, you can use My Services to monitor utilization, view service details, and access any control panels and associated tools for the Oracle Cloud service.

To verify an Oracle Cloud service is up and running:

  1. Open your web browser and go to the Oracle Cloud website:
  2. Click Sign In.
    The Sign In page displays several options, including signing in to My Services.
  3. Be sure to specify the correct data center in the Select Data Center field. The post-activation email includes the name of the data center where your service is located.
  4. Click Sign In to My Services.
  5. Enter your service administrator sign-in credentials, including the identity domain that contains the services you want to administer.

    If you are signing in to My Services for the first time after the first service for this identity domain is activated and you have not selected your own password, use the temporary administrator password you received in the post-activation email.

  6. Click Sign In. Note that:
    • When you sign in to My Services the first time, you must provide a new password and register three password challenge questions.

    • If you receive an error message when attempting to sign in, you may not be using the correct user name, password, or identity domain. In addition, you may have selected an incorrect data center. In this case, navigate back to the Sign In page and confirm that the data center is correct before making repeated attempts to sign in to My Services.

    When you sign in successfully, the My Services Dashboard page displays a list of activated services that you have been designated to manage for the selected identity domain.

  7. Scan the Dashboard page to check the current status of a service. You can:
    • Position the cursor on the cloud icon to view status information.

    • Look at the calendar for status and uptime information.

    • Click the service name to open the details page and view additional status information.