Contents

Title and Copyright Information

Preface

1 Overview of the Oracle Communications Order to Cash Integration Pack

Part I Understanding the Process Integrations

2 Understanding the Process Integration for Product Lifecycle Management

3 Understanding the Synchronize Product and Price Business Flow

4 Implementing the Synchronize Product and Price Business Flow

5 Understanding the Query Product Classes Business Flow

6 Implementing the Query Product Classes Business Flow

7 Understanding the Process Integration for Order Lifecycle Management

8 Understanding the Process Sales Order Fulfillment Business Flow

9 Implementing the Process Sales Order Fulfillment Business Flow

10 Understanding the Synchronize Fulfillment Order Billing Account Business Flow

11 Implementing the Synchronize Fulfillment Order Billing Account Business Flow

12 Understanding the Bill Fulfillment Order Business Flow

13 Implementing the Bill Fulfillment Order Business Flow

14 Understanding the Provision Order and Update Fulfillment Order Business Flows

15 Implementing the Provision Order and Update Fulfillment Order Business Flows

16 Understanding the Update Sales Order Business Flow

17 Implementing the Update Sales Order Business Flow

18 Understanding the Process Integration for Customer Management

19 Implementing the Synchronize Customer Account Business Flow

20 Implementing the Synchronize Customer Special Rating Profile Business Flow

21 Understanding the Process Integration for Order Fallout Management

22 Implementing the Create Trouble Ticket from Oracle AIA Business Flow

23 Implementing the Create and Manage Trouble Ticket from OSM Business Flow

Part II Configuring the Process Integrations

24 Configuring the Process Integration for Product Lifecycle Management

25 Configuring the Process Integration for Order Lifecycle Management

26 Configuring the Process Integration for Customer Management

27 Configuring the Process Integration for Order Fallout Management

Part III Appendixes

A Cross-References for the Process Integration for Product Lifecycle Management

B Communications Orders Dictionary

C Mapping Billing Dates

D Supporting MACD Actions and Attribute Changes

E Examples of Changing the Paying Account for Child Accounts

F Configuring Multiple BRM Instances for Communications Integrations

G Changing the BRM Instance

H Expectations from an Order Management System for Billing Integration

I Using the Oracle Mediator Resequencer Feature

J Guidelines for Ensuring that Oracle AIA Processes are Fallout-Compliant

K Reintroducing Enterprise Business Services

L Understanding Multischema Migration