Documents are an integral part of Oracle Process Cloud Service because they’re commonly used in approval flows. Let’s look at a sample process for getting a home loan.
During the loan process, different types of documents must be filed and reviewed, including:
Applicant related documents, such as bank statements, pay stubs, W-2 form, and credit reports
Property related documents, such as title and appraisal
Different roles, such as loan officer, loan processor, and loan underwriter, review the documents and approve the loan. Once the loan is approved, additional documents, such as loan agreement documents, must be created, signed, and approved.
These review and approval activities require segregating documents into different folders, moving them to approved folders, and so on, during the loan processing flow. Integrating Oracle Content and Experience Cloud with Oracle Process Cloud Service provides the capability for you to create and manage these folders in Composer.
Using the home loan as an example, the following table lists the folders that would be required for the loan process and the types of documents you would expect to find in each folder.
|Applicant Documents||Documents related to the applicant, such as W-2 form and bank statements|
|Appraisal Documents||Documents related to the appraisal, such as property photos and recent comparable sales|
|Approval Documents||Documents related to the loan approval, such as credit score, risk model analysis, and loan term computation|
|Agreement Documents||Documents containing the loan terms and conditions|
|Property Documents||Documents related to the property, such as title and insurance|
|Funding Documents||Documents created as part of funding, such as updated title and wiring instructions|
Actions Performed by Tasks on Folders
Continuing with our home loan example, the following table shows the sequence of tasks in the loan process, lists who performs the task (swimlane), and describes the task performed on the folder.
|1||Loan Applicant||Uploads W-2 forms and bank statements to the Applicant Documents folder.|
|2||Property Appraiser||Uploads appraisal related documents to the Appraisal Documents folder.|
|3||Loan Agent||Reviews both the applicant documents and the appraisal documents to ensure completeness. If additional documents are required, then request the applicant or appraiser to upload them.|
|4||Loan Officer||Reviews both the applicant documents and the appraisal documents, approves the loan, and creates loan documents in the Agreement Documents folder. The applicant documents, appraisal documents, and approval justification documents are stored in the Approval Documents folder.|
|5||Loan Applicant||Signs agreement documents and uploads them to the Agreement Documents folder.|
|6||Title Company||Uploads all documents related to the property to the Property Documents folder.|
|7||Finance Officer||Reviews approval documents, agreement documents, and property documents in their respective folders, and funds the loan. Also uploads related documents to the Funding Documents folder.|
Folder Permission for Various Tasks
Finally, for the home loan example, the following table lists the access permission required for each folder based on the user and the task.
|Swimlane||Tasks||Folder and Access Permission|
|Loan Applicant||Submits applicant documents, and if approved, submits agreement documents||Applicant Documents and Agreement Documents folders; Contributor access|
|Property Appraiser||Submits appraisal documents||Appraisal Documents folder; Contributor access|
|Loan Agent||Reviews applicant documents||Applicant Documents and Appraisal Documents folders; Viewer access|
|Loan Officer||Approves the loan||Applicant Documents and Appraisal Documents folders; Downloader access
Approval Documents and Agreement Documents folders; Contributor access
|Title Company||Submits property documents||Property Documents folder; Contributor access|
|Finance Officer||Funds the loan||Approval Documents folder; Viewer access
Agreement Documents and Property Documents folders; Downloader access
Funding Documents folder; Contributor access