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## 2.7.2 Edit or Withdraw Hardship

User can edit the hardship details created for the loan account.

To edit or withdraw the hardship

Note:

The fields marked as Required are mandatory.

1. On the Homepage, from Retail Lending Services mega menu, under Accounts, click Manage Hardship. User can also open the screen by specifying Manage Hardship in the search icon bar and selecting the screen.
   The Manage Hardship screen is displayed.

   Figure 2-37 Manage Hardship

   Description of "Figure 2-37 Manage Hardship"
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.
   The Hardship details section is displayed.

   Note:

   This section is displayed if any hardship is already created for the account.

   Figure 2-38 Manage Hardship - Details

   Description of "Figure 2-38 Manage Hardship - Details"
4. User can edit or withdraw the hardship maintained on the account.
   - If user click Edit, then Edit hardship section is displayed.

     Figure 2-39 Manage Hatrdship - Edit

     Description of "Figure 2-39 Manage Hatrdship - Edit"
   - If user click Withdraw, then a confirmation message that the withdrawal will be sent for approval and action cannot be recovered is displayed. In this message, if user click Withdraw, then the Withdraw hardship section is displayed.

     Figure 2-40 Manage Hardship - Withdraw

     Description of "Figure 2-40 Manage Hardship - Withdraw"
5. User can perform the required action on the hardship maintained for the account. For more information on fields, refer to field description table below:

   Table 2-28 Edit or Withdraw Hardship - Field Description

   Field | Description
   --- | ---
   Search by | Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Edit/Withdraw Hardship | This section displays the harship details maintained for the loan account. Note: If you click Edit, then the Edit Harship section is displayed. If you click Withdraw, then the Withdraw Hradship section is displayed.
   Plan Code | Displays the plan code for the hardship.
   Description | Displays the description for the plan code selected.
   Start Date | Displays the start date for the plan code.
   End Date | Select or specify the end date for the plan code. Note: This field is enabled only in Edit Withdraw section.
   Current Installment | Displays the current installment amount of the loan account.
   Reduced Installment | Displays the amount to be reduced from the current installment.

6. Click Submit.
   The screen is successfully submitted for authorization.

Parent topic: Manage Hardship