2.8 SCRA Benefit Activation

User can submit the SCRA requisition customer's loan accounts using the SCRA Benefit Activation screen.

The customer can avail for Service Members Civil Relief Act (SCRA) benefit based on the eligibility. The accounts are then for example provided with benefits of capping of interest rate (as per configuration) and waiver of fees during the relief period.

To submit the SCRA request:

Note:

The fields marked as Required are mandatory.

1. On the Homepage, from Loan Service mega menu, under Accounts, click SCRA Benefit Activation. You can also open the screen by specifying SCRA Benefit Activation in the search icon bar and selecting the screen.
   The SCRA Benefit Activation screen is displayed.

   Figure 2-41 SCRA Benefit Activation

   
   Description of "Figure 2-41 SCRA Benefit Activation "
2. On the SCRA Benefit Activation screen, click the
   
   
   
   icon or specify the account number in the Account Number field, and press Tab or Enter.
   The Service Member Details section is displayed.

   Figure 2-42 SCRA Benefit Activation - Member Details

   
   Description of "Figure 2-42 SCRA Benefit Activation - Member Details"
3. In the Service Member Details section, user can select the service member to view the details. For more information on fields, refer to field description table below:

   Table 2-29 SCRA Benefit Activation – Field Description

   Field	Description
   Customer ID	Click the icon and select the customer ID or specify the customer ID for which SCRA benefit is to be activated.
   Customer Name	Displays the customer name based on the ID selected.
   Service member details	This section displays details of the service member.
   Select Member	Select the service member to whom the SCRA benefit is to be applied.
   Name	Displays the name of the selected service member.
   Customer ID	Select the customer ID of the service member.
   Service Branch	Displays the service branch of the member.
   Employee ID	Displays the unique employee ID of the service member.
   Rank	Displays the rank of the selected service member. For example, Private, Specialist, and so on.
   Status	Displays the current employment status of the service member. For example, Full-time, Part-time, Temporary, Retired, and so on.
   Service End Date	Displays the member's service end date.
   Remarks	Displays the remarks, if any.
   Duty details - <Service Member Name>	This section displays the duty details of the selected service member.
   Unit Name	Displays the unit name of the service member.
   Order Number	Displays the member's order number.
   Start Date	Displays the start date of duty.
   End Date	Displays the end date of the duty.
   Notification Date	Displays the notification date of the duty.
   SCRA Basis	Select the option to set the SCRA basis for the required duty. Note: If only one entry is displayed in the table, then this field will be selected by default and you will not be able to make any changes.
   Account details - <Service Member Name>	This section displays the account details of the selected member. Note: This section is displayed if you select an option from the SCRA Basis field. If the selected service member do not any duty details, then a message that no details to display is displayed in this section. If no accounts are eligible for the SCRA benefit, then a message conveying the same is displayed.
   Account	Displays the account number of the member. Note: The account number is displayed as link in this field. If you click the link, it navigates you the Loan 360 screen of the respective loan account.
   Opening Date	Displays the opening date of the account.
   Status	Displays the current status of the account.
   Product	Displays the product under which the account is opened.
   SCRA Applied	Displays whether SCRA is applied on the account or not.
   MLA Applied	Displays whether MLA is applied on the account or not.
   SCRA Eligible	Displays whether the account is eligible for the SCRA benefit.
   Apply SCRA	Select the account for which SCRA benefit is to be applied. Note: If SCRA Eligible field is displayed as No, then this field do not any option to select.

4. Click Submit.
   The screen is successfully submitted for authorization.