Table of Contents

• Title and Copyright Information
• Preface
  • Purpose
  • Audience
  • Documentation Accessibility
  • Diversity and Inclusion
  • Conventions
  • Related Resources
  • Acronyms and Abbreviations
  • Screenshot Disclaimer
  • Basic Actions
  • Symbols and Icons
• 1 Overview of Retail Lending Services
  • 1.1 Prerequisites
  • 1.2 Main Menus
  • 1.3 Common Action
    • 1.3.1 Fetch Account Number
    • 1.3.2 Fetch Ledger Code
    • 1.3.3 Fetch Customer ID
    • 1.3.4 Audit Details
    • 1.3.5 Remarks
    • 1.3.6 Save & Close
  • 1.4 Oracle Digital Assistance
• 2 Accounts
  • 2.1 Loan Adhoc Charges
    • 2.1.1 Settlement through CASA
    • 2.1.2 Settlement through Ledger
  • 2.2 Loan Disbursement
    • 2.2.1 Settlement through Customer Account
    • 2.2.2 Settlement through Other Customer's Account
    • 2.2.3 Settlement through Ledger
    • 2.2.4 Settlement through External Account
  • 2.3 Loan 360
  • 2.4 Transaction Inquiry
  • 2.5 Transaction View & Reversal
    • 2.5.1 Perform Reversal of Transaction
    • 2.5.2 View Transaction Details
  • 2.6 Fees Modification and Waiver
  • 2.7 Manage Hardship
    • 2.7.1 Create Hardship
    • 2.7.2 Edit or Withdraw Hardship
  • 2.8 SCRA Benefit Activation
  • 2.9 Maintain Account Condition
  • 2.10 Loan Disbursement Schedule
• 3 Balances
  • 3.1 Account Statement
  • 3.2 Outstanding Balance Inquiry
• 4 Instruction Preferences
  • 4.1 Payment Preferences
• 5 Repayment
  • 5.1 Bill Status Inquiry
  • 5.2 Closure Quote
  • 5.3 Loan Payment and Closure
    • 5.3.1 Billing Account
      • 5.3.1.1 Payment and Closure Details for Billing Accounts
        • 5.3.1.1.1 Paying by Pay Bills Option
        • 5.3.1.1.2 Paying by Close Account Option
        • 5.3.1.1.3 Manage Fees
        • 5.3.1.1.4 Viewing Simulation Details
        • 5.3.1.1.5 Settlement through Customer Account
        • 5.3.1.1.6 Settlement through Other's Customer Account
        • 5.3.1.1.7 Settlement through Ledger
        • 5.3.1.1.8 Settlement through External Account
    • 5.3.2 Non-Billing Account
      • 5.3.2.1 Payment and Closure Details for Non-Billing Accounts
        • 5.3.2.1.1 Paying by Pay Dues Option
        • 5.3.2.1.2 Paying by Pay Partially Option
        • 5.3.2.1.3 Paying by Close Account Option
        • 5.3.2.1.4 Manage Fees
        • 5.3.2.1.5 Viewing Simulation Details
        • 5.3.2.1.6 View Breakup of Amount Due
        • 5.3.2.1.7 Settlement through Customer Account
        • 5.3.2.1.8 Settlement through Other's Customer Account
        • 5.3.2.1.9 Settlement through Ledger
        • 5.3.2.1.10 Settlement through External Account
  • 5.4 Statement Inquiry
  • 5.5 Closure Quote
• 6 Schedule
  • 6.1 Loan Schedule Inquiry
  • 6.2 Repayment Date Change
    • 6.2.1 Settlement through Customer Account
    • 6.2.2 Settlement through Other Customer's Account
  • 6.3 Modify Interest Rate
    • 6.3.1 Settlement through Customer Account
    • 6.3.2 Settlement through Other Customer's Account
  • 6.4 Modify Tenure and Installment
    • 6.4.1 Settlement through Customer Account
    • 6.4.2 Settlement through Other Customer's Account
• A Functional Activity Codes
• Index