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Oracle Collaboration Suite Installation Guide
Release 1, Version 9.0.3.1.0 for Windows

Part Number B10262-01
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C
Troubleshooting

This appendix describes common installation problems and solutions.

This appendix contains these topics:

Troubleshooting Oracle Files Installation

Most configuration errors involve failure to carefully follow preinstallation instructions. The following section describes some common installation problems, their possible causes, and how to correct the problem. Installation and configuration actions are captured in the following log files:

This section describes the following problems:

Error Creating Database Objects

The database is not running or is not available, or the listener is not running. Start the database and listener prior to configuration.

Database-related Installation Error Messages

The database is not running or Oracle Text is not correctly configured. Start the database prior to installation and check the tnsnames.ora and listener.ora files.

Oracle Files Servers Fail Due to Insufficient Database Resources

The values in initsid.ora are too low. Check the ORACLE_HOME\ifs\files\log directory for the log file of the failed server. Edit the initsid.ora file (or change the SPFILE), but provide larger values.

Oracle Files Configuration Assistant Hangs During "Verifying Oracle Text" Phase

The ctxhx process is misconfigured and is spinning.

  1. Using Task Manager, check your operating system processes to verify that ctxhx is using more than 80% of a CPU and does not complete within a minute.

  2. Terminate the ctxhx process using Task Manager.

  3. Rerun ifsca.bat.

  4. If that does not solve the problem, then test ctxhx independently of ifsca.bat as follows:

    cd ORACLE_HOME\bin
    ctxhx ORACLE_HOME\ifs\files\admin\binaries\ifsctxtest.doc test.html
    
    
  5. If this fails, contact Oracle Support Services.

  6. If this succeeds, then test VerifyContext independently of ifsca.bat.

    1. Create a temporary table with a BLOB column.

    2. Create an Oracle Text index on that BLOB column.

    3. Put a simple Microsoft Word document into the BLOB column.

    4. Synchronize the Oracle Text index.

    5. Query for the document content.

    6. Test VerifyContext by performing the following procedures:

      • Set CLASSPATH to include the following:

        ORACLE_HOME\ifs\files\lib\files.jar
        ORACLE_HOME\ifs\files\settings
        ORACLE_HOME\jdbc\lib\classes12.zip
        
        
      • Then run the following two commands:

        cd ORACLE_HOME\ifs\files\admin\binaries
        
        java -classpath $CLASSPATH 
        oracle.ifs.admin.tools.schema.VerifyContext
        SYS SYS_password
        ORACLE_HOME\ifs\files\admin\binaries\ifsctxtest.doc 
        
        
    7. If the database is on a separate computer, supply the optional Java Database Connectivity (JDBC) connect string, such as:

      jdbc:oracle:oci8:@myTNSalias
      
      
  7. Examine the output of VerifyContext to determine the source of the error.

"Out of database cursors" Message Written to ORACLE_HOME\ifs\files\log\domain_name\node_name.log

The OPEN_CURSORS value in the initsid.ora is too low. Modify the initsid.ora file or change SPFILE using a larger value for OPEN_CURSORS.

Server is Slow

Tuning is required.

See Also:

The Oracle Files troubleshooting and performance chapter in Oracle Files Administration Guide

Troubleshooting Oracle Real Application Clusters

To ensure that the installation succeeds on the remote nodes you choose, select a path for Oracle home that is the same on all chosen nodes and is writable. Otherwise, installation on the remote nodes fails. No error message indicates this failure.


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