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Oracle® Collaboration Suite Outsourcing Reference Guide
Release 1.0
Part No. B10599-01
Index
Contents
List of Figures
List of Tables
Title and Copyright Information
Send Us Your Comments
Preface
Documentation Accessibility
Disclaimer
Audience
Typographic Conventions
Oracle
MetaLink
Oracle Technology Network
Additional Information
1
Introduction
Oracle Outsourcing
Computer and Administration Services-@Oracle
Administration Services Only-@Customer
Oracle Collaboration Suite Outsourcing
2
Outsourcing LifeCycle
Sales Phase
Key Activities
Key Deliverables
Milestones
Initialization Phase
Key Activities
Key Deliverables
Milestones
Implementation Phase
Key Activities
Key Deliverables
Milestones
Transition Phase
Key Activities
Key Deliverables
Milestones
Production Phase
Key Activities
Key Deliverables
Upgrade Phase
Key Activities
Key Deliverables
Milestones
Outsourcing Team
Oracle
Customer
Hosting Service Provider (HSP)
Outsourcing Implementor
Key Outsourcing Roles and Responsibilities for @Oracle Services
Support Services
Hosting Services
Administrative Services
Key Outsourcing Roles and Responsibilities for @Customer Services
Support Services
Hosting Services
Administrative Services
3
General Configuration and Management Services
Manage Production Environment
Support
Integration with other Oracle Outsourcing Offerings
Standards
Support
Localization Help
Support
Monitor Environments
Support
Service and System Resources
Support
Service Availability Reports
Support
Scheduled Maintenance
Support
Patches and Upgrades
Support
Patch and Upgrade Validation
Support
4
Oracle Collaboration Suite
Oracle Enterprise Manager (OEM) Alerts for Oracle Collaboration Suite
User Management
Virus Protection and Spam Filtering
Customer Quota for @Oracle
Backup and Restore of Files and Workspaces
Oracle Calendar
Oracle Email
Oracle Files
Oracle Ultra Search
Oracle Voicemail & Fax
Oracle9
i
AS Wireless
5
Outsourcing Services
Service Delivery
Oracle Email
Thin Email Clients
Web Browser
Calendar and Scheduler
Directory (LDAP) Service
Web-based Self-Service
Hardware and Operating System Services
File System Management
File System Access
Additional Space Request
Start-up Services
Operating System Configuration Files
Operating System Parameters
Specification of Critical Files
System Resource Usage Tools
Administration Services
Delegation Of Duties
Diagnostic and Tuning Management
Oracle Collaboration Suite Administration
Oracle Collaboration Suite Patch Management
Oracle Collaboration Suite Updates
Account Administration
Database Administration
Standard Services
Managing Schema Objects
Technology Tier
Web Technology Tier
RDBMS Upgrades
Monitoring
Data Center
Site Overview
Electrical System
Mechanical System
Security
Data Network
Other Oracle Data Centers
Network Architecture and Internet Connectivity
@Oracle Model
@Customer Model
Security Architecture
Infrastructure Security Architecture Rules Sets
Intrusion Detection Systems (IDS) and Practice
Firewall and VPN Requirements
Security
Standard Services
Physical Security @Oracle
Access Control Systems and Procedures
Video Surveillance
Standard Auditing Practice
Security Employees
Logical Security Controls
Information Security Policies and Procedures
Technical Security Standards
Information Classification
Policies to Grant, Modify, and Revoke User Account Access
Service Disruption Management @Oracle
Disaster Recovery
@Customer Disaster Recovery
@Oracle Disaster Recovery
Systems Administration
Standard Services
Maintenance
Backups
@Oracle
@Customer
Additional Services
Capacity Planning
Operating System Administration
Monitoring
Technical Support Services
Standard Services
User Setup and Support
End User Support
The Role of the Super User
"How-To" Functional Support Issues
Technical Product Support Issues
Super User Training
Single Login for Web Applications
Support Documentation
6
Customer Responsibilities
Glossary
Index
Copyright © 2003 Oracle Corporation
All rights reserved
Index
