Preface

This guide contains instructions on how to get started with a new Oracle9i Application Server Certified Configuration (Oracle9iAS CC).

The following topics are discussed in this preface:

Prerequisites
Intended Audience
Documentation Accessibility
Typographic Conventions
Command Syntax
Oracle.com Services and Support

Prerequisites

This guide assumes the following:

You have a basic understanding of database and network concepts.
You currently have all your system hardware set up.

Intended Audience

This guide is necessary for anyone who wants to configure and deploy a new Oracle9iAS CC.

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For additional information, visit the Oracle Accessibility Program Web site at

http://www.oracle.com/accessibility/

Accessibility of Code Examples in Documentation

JAWS, a Windows screen reader, may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, JAWS may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Typographic Conventions

The following table describes the typographic conventions used in this guide:

Convention	Description
`monospace`	Monospace type indicates UNIX commands, directory names, user names, and file names.
bold	Bold type indicates buttons and selections in windows and screens.
italics	Italic type indicates a variable, including variable portions of file names. It is also used for emphasis and book titles.
UPPERCASE	Uppercase letters indicate Structured Query Language (SQL) reserved words, initialization parameters, and environment variables.

Command Syntax

UNIX command syntax appears in monospace font and assumes the use of the Bourne shell. The "$" character at the beginning of UNIX command examples should not be entered at the prompt. Because UNIX is case-sensitive, conventions in this document may differ from those used in other Oracle documentation.

Convention	Description
backslash \	A backslash indicates a command that is too long to fit on a single line. Enter the line as printed (with a backslash) or enter it as a single line without a backslash: `dd if=/dev/rdsk/c0t1d0s6 of=/dev/rst0 bs=10b \ count=10000`
braces { }	Braces indicate required items: `.DEFINE {macro1}`
brackets [ ]	Brackets indicate optional items: `cvtcrt` termname `[`outfile`]` Note that brackets have a different meaning when used in regular text.
ellipses ...	Ellipses indicate an arbitrary number of similar items: `CHKVAL fieldname` `value1 value2 ... valueN`
italics	Italic type indicates a variable. Substitute a value for the variable: `library_name`
vertical line \|	A vertical line indicates a choice within braces or brackets: `SIZE filesize [K\|M]`

Oracle.com Services and Support

Information about Oracle Outsourcing products and services is available on the Internet at the following Web site:

http://www.oracle.com/outsourcing

The sections below provide information for selected services.

Oracle Corporate Web Page

The Oracle corporate Web page is located at the following Web site:

http://www.oracle.com

Oracle Corporation offers a wide range of services from this Web site to help facilitate corporate system solutions, including Oracle Education courses, Oracle Consulting services, and Oracle Support Services. In addition, Oracle Corporation provides free trial software, updates on Oracle products and services, and technical brochures and data sheets.

Oracle Support Services

Technical Support registration and worldwide contact information is available at the following Web site:

http://www.oracle.com/support

At the Oracle support Web site, templates are available to help you prepare information about your problem before you call so that you may be helped more quickly. You must also provide your CSI (Customer Support Identifier), or your SAC (Support Access Code) number if applicable, or complete contact details, including any special project information.

For escalations, call Oracle Support Services at 1.800.376.9079.

OracleMetaLink

OracleMetaLink is Oracle Corporation’s premier Web service for distributing technical information. Members of OracleMetaLink can search for updates, alerts, patches, and other information about products, releases, and operating systems, or set preferences to be notified automatically of new information. OracleMetaLink offers a variety of services to assist in setting up and administrating Oracle products, including procedures, scripts, commentary, and tuning and configuration best-practices bulletins. In addition, it offers forums for information sharing among Oracle customers, and provides direct communication with Oracle Support Services. OracleMetaLink is available to Product Support Customers at no extra cost. Sign up for free membership for this service at the following Web site:

http://www.oracle.com/support/metalink

Use your CSI or SAC number to register.

Products and Documentation

For U.S.A. customers, Oracle Store is at the following Web site:

http://store.oracle.com

Links to stores in other countries are provided at this site.

You can also contact the Oracle Store in the U.S.A. at 1.800.252.0303.

Product documentation is available at the following Web site:

http://otn.oracle.com/docs/content.html

Customer Service

Global Customer Service contacts are listed at the following Web site:

http://www.oracle.com/support/

Billing

Contact Billing at 1.916.315.5651 for inquiries on invoices. This number is also conveniently located on all Oracle invoices.

To expedite a billing inquiry, have the following information available:

Invoice or order number
Customer name
Brief description of the billing inquiry

Contracts

Call your Oracle Sales Representative if you have contract questions. The representative will route your request to the appropriate department.

General Information

E-mail bolinfo_us@oracle.com for new product information and general questions.

Education and Training

Training information and worldwide schedules are available at the following Web site:

http://www.oracle.com/education/

Oracle Technology Network

http://otn.oracle.com/

OTN delivers technical papers, code samples, product documentation, an Oracle on-line community and self-service developer support. It also offers the Oracle key developer products to enable rapid development and deployment of applications built on Oracle technology.