Oracle® Business Intelligence Installation Guide
10g Release 2 (10.1.2) for AIX 5L Based Systems (64-Bit)
This appendix contains reference information to use in the event that you encounter errors or problems with your installation. This appendix includes the following topics:
Oracle recommends that you review the following before you attempt to fix problems in your Oracle Business Intelligence installation:
First, review the Oracle Business Intelligence hardware and software requirements and pre-installation tasks:
Ensure that your computer meets the hardware requirements specified in Section 2.1, "Hardware Requirements".
Ensure that your operating system environment is supported by Oracle Business Intelligence. For a list of supported operating environments, see Section 2.2, "Software Requirements".
Ensure that you have completed all the product-level pre-installation requirements specified at the beginning of Section 1.3, "Preinstallation Tasks".
Ensure that you have completed all the component-level pre-installation requirements for the components you are installing. These are listed in Section 1.3.3, "Component-Specific Preinstallation Tasks".
Oracle recommends reading the Oracle Business Intelligence Release Notes prior to installing. The Oracle Business Intelligence Release Notes are available:
on the Oracle Business Intelligence CD-ROM (for more information, see Section 4.6, "Installing and Accessing User Documentation and Help")
from the Oracle Technology Network at
If you encounter an error while installing Oracle Business Intelligence, follow these steps:
Do not exit the installer. You can find the installation log files more easily if you leave the installer running.
Incorrect Information: If you think you have entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen, correct the information, then proceed with your installation.
Copy Errors: If the installer reports an error while copying or linking files, do the following:
Note the error, then review the installation logs for causes. The installation logs are in the inventory directory in the /logs subdirectory and have the following filenames:
The string timestamp is a value that the installer adds to the filename at the start of the installation. The form of timestamp is yyyy- mm- dd_hh- mm- ss[AM|PM] where:
yyyy is the current year, for example 2004
mm is the current month number, for example 07 for July
dd is the current day number, for example 15 for the fifteenth
hh, mm, and ss are the hour, minute, and second at which the installation started
[AM/PM] is either AM or PM, depending on when the installation started
The location of the inventory directory is specified during the first installation of an Oracle product on your computer. To learn more about the directory and how to find it, refer to Section 18.104.22.168, "The Installer Inventory Directory".
Remove the failed installation by following the instructions in Chapter 5, "Deinstalling and Reinstalling Oracle Business Intelligence".
Correct the problem that caused the error.
Start the Oracle Business Intelligence installation again.
Note:To provide additional language support, you might need to install missing fonts after an Oracle Business Intelligence installation. For more information, refer to Section 4.6.2, "Installing Additional Required Fonts After Installation".