B Troubleshooting Oracle Data Integrator
This appendix describes solutions to common problems that you might encounter when installing Oracle Data Integrator.
The following sections are included:
B.1 Understanding General Troubleshooting Tips
If you encounter an error during installation:
Read the Oracle Fusion Middleware Release Notes for the latest updates. The most current version of the release notes is available on Oracle Technology Network:
Verify your system and configuration is certified. Refer to the System Requirements and Supported Platforms for Oracle Fusion Middleware 11gR1 document on the Oracle Fusion Middleware Supported System Configurations page:
Verify your system meets the minimum system requirements. Refer to the System Requirements and Specifications document:
If you entered incorrect information on one of the installation screens, return to that screen by clicking Back until you see the screen.
If an error occurred while the installer is copying or linking files:
Note the error and review the installation log files.
Remove the failed installation by following the steps in Chapter 8.
Correct the issue that caused the error.
Restart the installation.
B.2 Understanding Installation and Configuration Log Files
The installation and configuration log files can contain useful information to help troubleshoot any issues you may encounter. For more information about these log files and their contents, see "Configuring Installation and Configuration Log Files" in Installing Software with the Oracle Universal Installer.
B.3 Verifying ODI Client and Repository Compatibility
If you are using Oracle Data Integrator with other Oracle Fusion Middleware products, make sure you have read the Understanding Interoperability and Compatibility.
Oracle strongly recommends that you use identical versions of different ODI components such as ODI Studio, ODI Console, standalone and J2EE Agents, and executable scripts for a specific site or platform. In addition, you should make sure your Master and Work Repository versions are compatible with these components (Table B-1).
B.4 Need More Help?
If this appendix does not solve the problem you encountered, try looking for a solution on My Oracle Support (formerly OracleMetaLink):
If you are unable to find a solution for your problem, open a service request.