Manage Supplier Warranty Claims and Entitlements

Warranty claims are used to request the reimbursement of expenses incurred during the repair of an asset that's covered by a provider under a supplier warranty. A maintenance work order will be indicated as a warranty-eligible repair if the contextual asset, or its related assets in its physical hierarchy, has at least one active warranty contract. After operation completion, warranty claims can be created for the provider, by the scheduled process entitled Generate Supplier Warranty Entitlements, if reimbursable expense transactions are found. In this update, you can also use the new Manage Claims page to create, edit, view, and submit warranty claims and entitlements for expenses incurred during the repair of assets covered under supplier warranty.

Use the Manage Claims page to review and edit automatically created warranty claims for a work order. You can also manually create claims using the Manage Claims page. For example, you can create a manual claim to split existing work order reimbursement entitlements over more than one claim, perhaps for different providers, if required. Using the Manage Claims UI, entitlements can also be excluded or included from a warranty claim.

The Manage Claims page (Figure 1) allows you to quickly search for claims using parameters such as a claim number, warranty provider, work order number or status. You can perform quick edits to the claim by updating the claim status, submit by date or the assignee without navigating into the claim (Figure 2).

Claims UI offers a guided process navigation to review and edit the claim in a sequence of steps as shown in Figure 3.

Figure 1. Warranty Claims Page

Figure 1: Warranty Claims Page

Figure 2: Quick Edit Warranty Claims

Figure 2: Quick Edit Warranty Claims

Figure 3: Guided Process Navigation

Figure 3: Guided Process Navigation

Supplier warranty lets you track warranty extended from a supplier over the life of an asset. Warranty can then be considered during work order execution for an asset, letting you to make critical repair decisions that may result in a warranty claim for the reimbursement of expenses or replacement of a component. By automating the claims creation and reviewing them with the Warranty Claims page, you can file your claims in a timely fashion and track recoveries.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Manufacturing and Supply Chain Materials Management  No Longer Optional From: Update 24C

Key Resources

Access Requirements

Users who are assigned a configured job role that contains these privileges can access this feature:

  • Manage Supplier Warranty Claims (MNT_MANAGE_SUPPLIER_WARRANTY_CLAIMS_PRIV)
  • View Supplier Warranty Claims (MNT_VIEW_SUPPLIER_WARRANTY_CLAIMS_PRIV)
  • Use REST Service - Workers List of Values(PER_REST_SERVICE_ACCESS_WORKERS_LOV_PRIV)

These privileges are new in this update.