Redwood Experience for Code Enforcement Public Users

Enhance your user experience with the Code Enforcement Public User Flow developed using the Redwood tool set and Visual Builder Studio (VBS).

We have enhanced the usability of the Code Enforcement flows for reporting and tracking issues for your public users.

Select an Issue Type Page

In the next pages, the public users can provide the location of the issue. They can either enter the address in the Search field or locate it on the map.

Provide the Location of the Issue Page

The public users can enter the details of the issue and add any photos or documents as attachments.

Tell Us What is Going On Page

Once all the details are entered and submitted, a message appears to confirm the creation of an incident, as well as provides an Issue Number for future reference.

The public users can use this Issue Number to search for and track the reported incident’s progress from the Issues page.

Issues Page

All updates made for the reported incident will be displayed in the details page.

Incident Details Page

The Redwood Experience for Permitting and Licensing gives users a clean and easy flow to report, track, and pay for citations and issues.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Code Enforcement  No Longer Optional From: Update 25A

To enable these pages, you will need to turn them on in the Functional Setup Manager.

1. Navigate to Setup and Maintenance.

2. Select the Code Enforcement offering.

3. Select Change Features Opt In.

4. Select the pencil icon under the Features column for Public Sector Code Enforcement.

5. Select the pencil icon for Next Generation Flow for Public Users.

Next Generation Flow for Public Users

6. Select the four pages listed and Click Save and Close.

7. If you prefer to use the Classic Flow for Public Users, you must first turn off the Next Generation Flow for Public Users by following steps above but clearing the checks for each page and saving.

8. Once you have disabled the Next Generation Flow, select the pencil icon under the Enable column for Classic Flow for Public Users.

9. Click Save and Close.

Classic Flow for Public Users

Tips And Considerations

The Resolve an Issue and CE Payments pages were delivered as part of Oracle Permitting and Licensing 24A. With the addition of Report an Issue and Track My Issue, you can now enable the entire Code Enforcement Public User flow with the same Redwood look and feel. This gives the public user continuity when reporting, tracking, resolving and paying for incidents and cases in Code Enforcement. These pages will default in Functional Setup Manager to "ON" in the 24C update. See Important Actions and Considerations at the end of this document for  more details regarding the Redwood Experience for Permitting and Licensing.

Key Resources

• See Using Community Development Code Enforcement, "Code Enforcement Activities for Public Users", Reporting Issues on the Oracle Help Center.

• See Using Community Development Code Enforcement, "Code Enforcement Activities for Public Users", Tracking Issues on the Oracle Help Center.