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Service Requests

Create new service requests, update or view existing requests, or browse the knowledge base to tap existing information and solutions to problems.

New service requests are automatically routed to an appropriate representative.

You can check the status of existing service requests and update them with new information or increase their urgency.

A complete history of the problem is added to the knowledge base. Using the Oracle Context server, you can search the knowledge base using keywords.

   To create a new service request:

   To update an existing service request:

   To view an existing service request:

   To search the knowledge base:

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