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1. Your HTML-formatted e-mail notification includes information that is helpful for you to respond to the notification. Depending on the notification, the information may appear as links to other sources or as attachments.

Attention: An HTML-formatted e-mail notification always includes one attachment. The attachment is called Notification Detail Link and it provides a direct link to your notification in the Notification Details web page.

Note that your Web browser must support JavaScript and Frames to open this attachment. When you open the Notification Detail Link attachment, it automatically attempts to establish a web session with your web server. In doing so, it authenticates your access, verifies that your notification is still open, and displays a message if the notification is already closed.

You may respond directly to your notification from this Notification Details page, bypassing the need to process your response through the Notification Mailer. If you decide to respond from the Notification Details page, skip the remaining steps. See: To View the Details of a Notification.

2. When you are done reviewing all the information for the notification, click on one of the response links shown at the end of the notification.

3. Each response link automatically generates a plain text e-mail reply. The reply contains the correct Reply To: e-mail address as well as a response template in the message body. The response template consists of the required notification ID and access key that identify the notification you are responding to and a response prompt edited with your selected response.

Warning: Do not include any HTML-formatting in the e-mail response.

4. Depending on the notification, the auto-generated e-mail response template may also prompt you for other information in addition to your selected response. Supply responses by editing the response value text between the quotes (' ') following each response prompt.

Note: Response templates generated from a response link in an HTML-formatted e-mail notification provide single quotes to enclose your response values, rather than the double quotes provided in plain text response templates. This use of single quotes accommodates e-mail applications that cannot process double quotes in the <A HREF="mailto:"> tag for the link but can accept single quotes.

5. When you are satisfied with your response, use the Send command of the mail application to send your reply.

Note: If you send an invalid response, the Notification System sends you an "invalid response" message. If you respond to a notification that has been canceled, you get a message informing you that the notification was canceled. Similarly, if you respond to a notification that was already previously responded to, you get a message informing you that the notification is closed.

See Also

To Respond to a Plain Text E-mail Notification Using Direct Response

To Respond to a Plain Text E-mail Notification with an HTML Attachment

To Reassign a Notification to Another User

HTML-Formatted E-mail