2. If the Scheduled status for the agent is Yes, at least one listener is already scheduled for the agent. Choose the Edit link in the Action column to open the Listeners page, displaying a list of existing listeners.
3. To update a listener, choose the pencil icon in the Edit column for that listener. The Edit Listener page appears. Make your changes to the listener schedule and save your work. See: To Schedule a Listener for a Local Inbound Agent.
4. To delete a listener, choose the trash icon in the Delete column for that listener, and choose OK in the confirmation window that appears. You can also choose Cancel in the confirmation window to return to the Listeners page without deleting the listener.
