8
Reports

Oracle Real-Time Collaboration supports various reporting capabilities, including e-mailed reports and usage trend information available within the Oracle Web Conferencing Application. Some aspects of these features require post-installation configuration, such as including sender's and receiver's e-mail addresses. The chapter explains the properties that must be configured.

8.1 Usage Report

The usage report is designed to give high-level Web Conferencing usage metrics to business administrators and business managers. The report contains data which is based on one of the following two metrics:

• Time (minutes/hours)
• Usage numbers (count of conferences, users, and so on)

The Key Performance Indicators (KPI) are then summarized with a trending pattern that displays the count and percentage change over the previous time period. The report gives business administrators and business managers an idea of what collaborative modes and features are used, top users, and line of business information. The usage report is computed for a weekly period. Any user who has access to the report can view historical data in addition to the current data by keying in the relevant dates.

The following metrics are captured in the usage report:

• Conference minutes summary:
  • Total user minutes
  • Total conference minutes
  • Total voice minutes
  • Total recorded minutes
  • Total playback minutes
  • Host rating
  • Average conference length
  • Longest conference (minutes)
• Conference usage summary:
  • Conferences
  • Voice conferences
  • Total users
  • Total recordings
  • Total playbacks
  • Users in conferences
  • Voice users
  • Average users per conference
  • Largest conference (users)
• Top 10 lists
  • Users
  • Sites

In addition to the weekly KPIs table, the conference minutes and usage details are displayed in a time series of week, month, quarter, and year. The weekly average over the highest period is also computed.

8.2 Feedback Reports

The feedback report is designed to give high-level system performance feedback via user ratings to the business administrator and to business managers. The report contains data which is based on performance ratings given by conference hosts at the end of every conference.

The host of the conference can give a comment (raw text feedback) in addition to rating a conference excellent, good, or poor. Optionally, the host can even decide to not rate the conference, in which case the conference is classified with no response. The KPIs are then summarized with a trending pattern displaying the count and percentage change over the previous time period.

Below the KPIs table, the top ten conferences with poor, good, excellent, and no response ratings with user comments are listed. These are grouped into four individual tables. Only conferences with host comments are listed in the tables. This convenient format allows administrators to proactively respond to the users who rate the conferences poor.

8.3 Uptime Reports

Oracle Real-Time Collaboration provides tests that can be used by monitoring infrastructures to periodically monitor Web Conferencing for service availability. This data can then be used produce uptime reports. See Section 7.6, "Real-Time Collaboration Interfaces" for more information on the tests and how to integrate them with your monitoring infrastructure.