Workflow Invalid Open Mail (More Information Request) Message (Oracle Workflow Administrator's Guide)

Oracle Workflow Administrator's Guide
Release 2.6.3.5
Part Number B12160-02


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Workflow Invalid Open Mail (More Information Request) Message

The Workflow Invalid Open Mail (More Information Request) message is sent to a user by default when a user responds incorrectly to a request for more information. For example, if an answering message from a user contains a valid notification ID (NID) line matching it with a request for more information about a notification, but does not contain any response value, the notification mailer sends a Workflow Invalid Open Mail (More Information Request) message to the user. This message describes how to respond to the request for information correctly.

The Workflow Invalid Open Mail (More Information Request) message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

DUE_DATE The date by which a response is required, specified in the notification activity.

BODY The text of the body defined in the message.

SUBJECT The subject line defined in the message.

COMMENT Comments added by the sender or the forwarder.

SENDER The name of the sender of the message, as displayed in the From column in the Worklist.

HISTORY The history of actions on the notification.

QUESTION Details about what information is being requested.

RESPONSE The user response section.

NOTIFICATION Required notification code used to identify the information in the notification.

HEADER Standard header attributes and any custom header attributes defined to hold key information for the message. See: Header Attributes, Oracle Workflow Developer's Guide.

MAIL_EXP_ VALUES Information about the expected valid response values.

MAIL_VALUE_ FOUND The invalid response value found in the user's response message.

MAIL_ERROR_MESSAGE An error message that the mail program generates if an error occurs upon processing the response.

You can customize the boilerplate text that appears in the body of the Workflow Invalid Open Mail (More Information Request) message, where attributes preceded by an ampersand (&) are token substituted with runtime values when the notification is sent.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification

Warning: Your previous response to this message was invalid (see error message below).  Please resubmit your response.

Important: Some mail clients, notably early releases of Microsoft Outlook Express, may not copy the 'NID' line properly in your response. Please verify that the 'NID' line is included in full and contains the prefix 'NID' and all the details between the square brackets when responding.

Error Message: &MAIL_ERROR_MESSAGE

Value Found: &MAIL_VALUE_FOUND

Remarks: &MAIL_EXP_VALUES

_________________Start of Response Template_________________



More Information Template for &NOTIFICATION



User &SENDER has requested more information for the notification. Please reply to this message, including this response template with your reply.  Copy and paste from this message if necessary to obtain an editable copy of the template. Insert your comments between the quotes against the prompt.



Question: &QUESTION



&RESPONSE

__________________End of Response Template__________________



Notification Details:

&HEADER

&BODY



Due Date: &DUE_DATE



&HISTORY

The boilerplate text for a HTML-formatted message body is as follows:

<html><Head><STYLE>

<!--

A:link {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#663300}

A:active {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#ff6600}

A:visited {font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;color:#996633}

-->

</STYLE></Head><body><SPAN style="font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;font-weight:normal;color:#336699">&TIMEZONE

</SPAN>

<p><SPAN style="font-family:Arial,Helvetica,Geneva,sans-serif;font-size:10pt;font-weight:normal;color:#000000">Warning: Your previous response to this message was invalid (see error message below).  Please resubmit your response.      

<P>Error Message: &MAIL_ERROR_MESSAGE

<BR>

<BR>Value Found: &MAIL_VALUE_FOUND

<BR>

<BR>Remarks: &MAIL_EXP_VALUES

<HR><P>Question: <B>&QUESTION</B>

<P><B>Please click on the following link to automatically generate an E-mail response for this question.  Before sending the E-mail response, ensure desired comments within quotes.</B>

<P>&MAILTO

<P>&HEADER

<P>&BODY

<P><B>Please click on one of the following choices to automatically generate an E-mail response.  Before sending the E-mail response to close this notification, ensure all response prompts include a desired response value within quotes.</B>

<P><B>Important:</B> Some mail clients, notably early releases of Microsoft Outlook Express, may not copy the 'NID' line properly in your response. Please verify that the 'NID' line is included in full and contains the prefix 'NID' and all the details between the square brackets when responding. 

<P>Question: <B>&QUESTION</B>

<P><B>Please click on the following link to automatically generate an E-mail response for this question.  Before sending the E-mail response, ensure desired comments within quotes.</B>

<P>&MAILTO</SPAN>

<P>&HISTORY

</BODY> </HTML>

See: Modifying Your Message Templates

Contents

Index

Glossary

DUE_DATE	The date by which a response is required, specified in the notification activity.
BODY	The text of the body defined in the message.
SUBJECT	The subject line defined in the message.
COMMENT	Comments added by the sender or the forwarder.
SENDER	The name of the sender of the message, as displayed in the From column in the Worklist.
HISTORY	The history of actions on the notification.
QUESTION	Details about what information is being requested.
RESPONSE	The user response section.
NOTIFICATION	Required notification code used to identify the information in the notification.
HEADER	Standard header attributes and any custom header attributes defined to hold key information for the message. See: Header Attributes, Oracle Workflow Developer's Guide.
MAIL_EXP_ VALUES	Information about the expected valid response values.
MAIL_VALUE_ FOUND	The invalid response value found in the user's response message.
MAIL_ERROR_MESSAGE	An error message that the mail program generates if an error occurs upon processing the response.