|
Oracle® Application Server Quick Installation and Upgrade Guide
10g Release 2 (10.1.2) for Microsoft Windows Part No. B14095-01 |
|
|
Oracle® Application Server Quick Installation and Upgrade Guide
10g Release 2 (10.1.2) for Microsoft Windows Part No. B14095-01 |
|
Quick Installation and Upgrade Guide
10g Release 2 (10.1.2) for Microsoft Windows
Part No. B14095-01
December 2004
Oracle Application Server Quick Installation and Upgrade Guide 10g Release 2 (10.1.2) for Microsoft Windows
Part No. B14095-01
Copyright © 2004, Oracle. All rights reserved.
The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering, disassembly, or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited.
The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose.
If the Programs are delivered to the United States Government or anyone licensing or using the Programs on behalf of the United States Government, the following notice is applicable:
U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the Programs, including documentation and technical data, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement, and, to the extent applicable, the additional rights set forth in FAR 52.227-19, Commercial Computer Software--Restricted Rights (June 1987). Oracle Corporation, 500 Oracle Parkway, Redwood City, CA 94065
The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications. It shall be the licensee's responsibility to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and we disclaim liability for any damages caused by such use of the Programs.
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
The Programs may provide links to Web sites and access to content, products, and services from third parties. Oracle is not responsible for the availability of, or any content provided on, third-party Web sites. You bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Oracle is not responsible for: (a) the quality of third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services. Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party.
This guide describes how to install the following Oracle Application Server installation types:
J2EE and Web Cache middle tier
OracleAS Infrastructure
Portal and Wireless middle tier
Contents of this Guide
Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For additional information, visit the Oracle Accessibility Program Web site at
http://www.oracle.com/accessibility/
Accessibility of Links to External Web Sites in Documentation This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.
This guide is intended for users who want to install Oracle Application Server in these configurations:
Java Developer topology: Intended for Java developers. This topology installs a J2EE and Web Cache middle tier, on which you can deploy your applications.
Portal and Wireless Developer topology: Intended for Java developers who want to use OracleAS Portal, OracleAS Wireless, Oracle Internet Directory, or OracleAS Single Sign-On features, in addition to J2EE and Web Cache features. This topology installs a Portal and Wireless middle tier and the OracleAS Infrastructure.
If you want more complex topologies, read the Oracle Application Server Installation Guide for complete installation instructions.
Before installing Oracle Application Server, you should read the Oracle Application Server Release Notes for the latest information.
Check that your computer meets the minimum requirements:
Your computer must meet the following requirements.
Operating Systems Supported
Windows 2000 with Service Pack 3 or above
Windows Server 2003 (32-bit)
Windows XP: supported only for J2EE and Web Cache without OracleAS Infrastructure.
You can install other Oracle Application Server installation types on Windows XP, but they are not supported on Windows XP. The installer displays a warning, but allows you to continue with the installation.
If you are running Windows XP with Service Pack 2, please see Document ID 280874.1 on the OracleMetaLink site (http://metalink.oracle.com.).
Note that Oracle Application Server is not supported on Windows operating systems that include Terminal Services. For example, Windows 2000 with Terminal Services is not supported.
Other System Requirements
The following table shows other system requirements.
Table 1 Minimum System Requirements
|
|
J2EE and Web Cache
|
Portal and Wireless
|
OracleAS Infrastructure
|
|---|---|---|---|
| Memory (see (1) below) | 512 MB | 1 GB | 1 GB |
| Disk space | 400 MB | 760 MB | 2.5 GB (see (2) below) |
| Space in TEMP directory | 256 MB | 256 MB | 256 MB |
| Total pagefile size (virtual memory) | 512 MB | 512 MB | 1 GB |
Notes:
(1) If you plan to install Portal and Wireless and OracleAS Infrastructure on the same computer, you need to have at least 1.5 GB of memory and 2.0 GB total pagefile size.
(2) You can install the data files for the OracleAS Metadata Repository database on a disk that is different from the disk where you are installing OracleAS Infrastructure. If you do this, make sure the disk for the data files has at least 1.3 GB of free space.
The operating system user performing the installation must belong to the Administrators group.
|
Note: The user must be listed directly in the Administrators group. The user cannot belong to the group indirectly (for example, by being a member of a group that is part of the Administrators group). |
To check if you belong to the Administrators group:
Windows 2000, Windows 2003, or Windows XP
Display the Computer Management dialog:
Windows 2000 or Windows XP: Right-click My Computer on the desktop and select Manage.
Windows 2003: Right-click the local computer icon on the desktop and select Manage.
On the left side, expand Local Users and Groups, and click Users.
On the right side, right click the user and select Properties. This displays the Properties dialog.
In the Properties dialog, select the Member Of tab.
If you are not a member of the Administrators group, get an administrator to add you to the group or log in as a user who is a member of the Administrators group.
The operating system user who will be installing Oracle Application Server needs to set (or unset) the following environment variables.
Table 2 Environment Variables
| Environment Variable | Set or Unset |
|---|---|
| ORACLE_HOME | Must not be set. |
| ORACLE_SID | Must not be set. |
| TNS_ADMIN | Must not be set. |
| PATH | Must not be longer than 1023 characters. |
| TEMP | Optional. If unset, defaults to C:\temp.
|
This section describes how to set environment variables in Windows:
Display the System Control Panel.
Windows 2000: Select Start > Settings > Control Panel > System.
Windows 2003: Select Start > Control Panel > System.
Windows XP: Select Start > Control Panel then double-click System.
Select the Advanced tab.
Click Environment Variables.
To change the value of a variable, select the variable and click Edit.
|
Note: Perform this step only if prompted by the installer. |
Oracle Application Server requires minimum versions of some system files in the Windows system directory (typically C:\Windows\system32 or C:\Winnt\system32). When you run the installer for Oracle Application Server, the installer checks the Windows system files on your computer. If it finds old versions of these files, and the files are in use by other processes, then it prompts you to exit the installer and run wsf.exe to install the latest Windows system files. (If it finds old versions of the files, but the files are not in use by other processes, then it just replaces the files and you do not have to run wsf.exe.)
You can find wsf.exe in the same directory as the installer.
To run wsf.exe, which you need to do only if prompted by the installer, perform these steps:
Start wsf.exe, which starts up Oracle Universal Installer to install the Windows system files.
CD-ROM (assumes E: is the CD-ROM drive):
E:\> wsf.exe
DVD-ROM (assumes E: is the DVD-ROM drive):
E:\> cd application_server E:\application_server> wsf.exe
Welcome screen
Click Next.
Specify File Locations screen
Destination Name: Enter a name for the Oracle home for wsf.
Destination Path: Enter any full path. The installer installs the files in the proper system directories, regardless of the value you enter in this field.
Click Next.
Warning: System Reboot Required screen
If you see this screen, the installer will reboot your computer automatically at the end of this installation to complete the Windows system files installation. Save and close applications (other than this installer) that you have running on your computer.
Click Next.
Summary screen
Click Next to start installing the Windows system files.
End of Installation screen
Click Exit to exit the installer.
If the installer displayed the "Warning: System Reboot Required" screen during installation, the installer now reboots your computer. If not, please reboot your computer before continuing.
This section is applicable only if you are installing the OracleAS Infrastructure.
The OracleAS Infrastructure installs an Oracle database, which uses port 1521 by default. To check if port 1521 is in use:
C:\> netstat -an | find "1521"
If port 1521 is in use by a third-party application, you need to configure the application to use a different port.
If port 1521 is in use by an existing Oracle database listener, you need to stop the listener before installing the OracleAS Infrastructure.
See the Oracle Application Server Installation Guide for details.
To start the installer:
Log in to the computer as a user who is a member of the Administrators group.
Insert the disk:
CD-ROM: Insert Oracle Application Server Disk 1.
DVD-ROM: Insert the Oracle Application Server DVD-ROM.
If your computer supports the auto run feature, the installer launches automatically.
If your computer does not support the auto run feature, you have to start up the installer manually:
CD-ROM: Double-click the setup.exe file.
DVD-ROM: Double-click the setup.exe file located in the application_server directory.
This launches Oracle Universal Installer, through which you can install Oracle Application Server.
This topology installs the J2EE and Web Cache middle tier, which provides the following components:
Oracle HTTP Server - this is the Web server.
Oracle Application Server Containers for J2EE ("OC4J") - this is a J2EE container that you can use for deploying and testing your J2EE applications.
OracleAS Web Cache - this component caches objects to reduce the load on Oracle HTTP Server and improve performance.
To install a J2EE and Web Cache middle tier:
Start up the installer. See Section 5, "Starting up the Installer" for details.
Welcome screen
Click Next.
Specify File Locations screen
Name: Enter a name to identify this Oracle home.
Example: OH_J2EE
Destination Path: Enter the full path to the destination directory. This is the Oracle home. If the destination directory does not exist, the installer creates it.
Example: C:\oracle\OraJ2EE
Click Next.
Select a Product to Install screen
Select Oracle Application Server and click Next.
Select Installation Type screen
Select J2EE and Web Cache and click Next.
Confirm Pre-Installation Requirements screen
Check that you meet the requirements listed on this screen, select all the checkboxes, and click Next.
Select Configuration Options screen
Select OracleAS Web Cache if you want to use caching capabilities with this Oracle Application Server instance.
Do not select Identity Management Access.
Do not select OracleAS Farm Repository.
Click Next.
Specify Port Configuration Options screen
Select Automatic and click Next.
Specify Instance Name and ias_admin Password screen
Instance Name: Enter a name for this instance. Instance names can contain alphanumeric and _ (underscore) characters. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: J2EE
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Click Next.
Summary screen
Verify your selections and click Install. The installer now installs the files.
Configuration Assistants screen
This screen displays the progress of configuration assistants, which configure Oracle Application Server components.
End of Installation screen
Click Exit to quit the installer.
This topology enables you to deploy applications that use components such as OracleAS Portal and OracleAS Wireless.
To set up the Portal and Wireless Developer Topology, you need to install:
OracleAS Infrastructure
Portal and Wireless middle tier
The Portal and Wireless middle tier uses services from the OracleAS Infrastructure, so you have to install the OracleAS Infrastructure first.
|
Tip: You can install the OracleAS Infrastructure and the Portal and Wireless middle tier on different computers. |
To install OracleAS Infrastructure with a new database and a new Oracle Internet Directory:
Start up the installer. See Section 5, "Starting up the Installer" for details.
Welcome screen
Click Next.
Specify File Locations screen
Name: Enter a name to identify this Oracle home.
Example: OH_INFRA
Destination Path: Enter the full path to the destination directory. This is the Oracle home. If the destination directory does not exist, Oracle Universal Installer creates it.
Example: C:\oracle\appserver\OraInfra
Click Next.
Select a Product to Install screen
Select OracleAS Infrastructure and click Next.
Select Installation Type screen
Select Identity Management and OracleAS Metadata Repository and click Next.
Confirm Pre-Installation Requirements screen
Check that you meet the requirements listed on this screen, select all the checkboxes, and click Next.
Select Configuration Options screen
Select Oracle Internet Directory.
Select OracleAS Single Sign-On.
Select Delegated Administration Service.
Select Oracle Directory Integration and Provisioning.
Do not select OracleAS Certificate Authority.
Do not select High Availability and Replication.
Click Next.
Specify Port Configuration Options screen
Select Automatic and click Next.
Specify Namespace in Internet Directory screen
Select Suggested Namespace and click Next.
Specify Database Configuration Options screen
Global Database Name: Enter a name for the OracleAS Metadata Repository database, and append your domain name to the database name.
The database name portion of the global database name:
can contain only alphanumeric characters
must not be longer than eight characters
must not contain the word "PORT" or "HOST" in uppercase characters. If you need to use these words, use lowercase characters.
The domain name portion of the global database name:
can contain alphanumeric, underscore (_), and pound (#) characters
must not be longer than 128 characters
Example: asdb.yourcompany.com
SID: Enter the system identifier for the OracleAS Metadata Repository database. Typically this is the global database name, but without the domain name. The SID must be unique across all databases.
The SID name has the same naming restrictions as the database name portion of the global database name (listed above).
Example: asdb
Select Database Character Set: Select the character set that you want to use for the database.
Database File Location: Specify the full path to the parent directory for the data files directory. The directory you specify must exist, and you must have write permissions in it.
The installer installs the data files in a subdirectory of the path you specify. The installer uses the database name for the name of the subdirectory. For example, if you specify asdb.yourcompany.com for the global database name and C:\oradata for the database file location, the installer places database files in the following directory: C:\oradata\asdb.
The file system that contains the directory must have at least 1.3 GB of free disk space. Additional disk space is required for production databases, depending on the amount of data that you plan to store.
Click Next.
Specify Database Schema Passwords screen
Set the passwords for the administrative database users, which are privileged accounts used for database administration. You can use the same password for all users, or specify different passwords for each user.
Click Next.
Specify Instance Name and ias_admin Password screen
Instance Name: Enter a name for this instance. Instance names can contain alphanumeric and _ (underscore) characters. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: infra
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Example: welcome99
Click Next.
Summary screen
Verify your selections and click Install. The installer now installs the files.
Configuration Assistants screen
This screen displays the progress of configuration assistants, which configure Oracle Application Server components.
End of Installation screen
Click Exit to quit the installer.
The following procedure installs a Portal and Wireless middle tier and configures it to use the OracleAS Infrastructure installed in Section 7.1, "Install OracleAS Infrastructure".
Start up the installer. See Section 5, "Starting up the Installer" for details.
Welcome screen
Click Next.
Specify File Locations screen
Name: Enter a name to identify this Oracle home.
Example: OH_PORTAL
Destination Path: Enter the full path to the destination directory. This is the Oracle home. If the destination directory does not exist, Oracle Universal Installer creates it.
Example: C:\oracle\OraPortal
Click Next.
Select a Product to Install screen
Select Oracle Application Server and click Next.
Select Installation Type screen
Select Portal and Wireless and click Next.
Confirm Pre-Installation Requirements screen
Check that you meet the requirements listed on this screen, select all the checkboxes, and click Next.
Select Configuration Options screen
Select OracleAS Portal.
Select OracleAS Wireless.
Click Next.
Specify Port Configuration Options screen
Select Automatic and click Next.
Enter connect information for Oracle Internet Directory, which you installed when you installed the OracleAS Infrastructure:
Register with Oracle Internet Directory screen
Hostname: Enter the name of the computer where Oracle Internet Directory is running.
Port: Enter the port number at which Oracle Internet Directory is listening. To determine Oracle Internet Directory's port number, look in the ORACLE_HOME\install\portlist.ini file, where ORACLE_HOME is where you installed the OracleAS Infrastructure.
If you select Use only SSL connections with this Oracle Internet Directory, then you must obtain the port number from "Oracle Internet Directory (SSL)" parameter in the portlist.ini file.Click Next.
Specify Login for Oracle Internet Directory screen
Username: Enter orcladmin. This is the name of the Oracle Internet Directory administrator.
Password: The password for the orcladmin user is the same as the password for the ias_admin user in the infrastructure. You entered this password when you installed the infrastructure (see step 12 in Section 7.1, "Install OracleAS Infrastructure").
Click Next.
Select Metadata Repository screen
Repository: Select the OracleAS Metadata Repository that you want to use for this middle-tier instance and click Next.
Specify Instance Name and ias_admin Password screen
Instance Name: Enter a name for this instance. Instance names can contain alphanumeric and _ (underscore) characters. If you have more than one Oracle Application Server instance on a computer, the instance names must be unique.
Example: PORTAL
ias_admin Password and Confirm Password: Enter and confirm the password for the ias_admin user. This is the administrative user for this instance.
Passwords must consist of at least five characters, and one of the characters must be a number.
Example: welcome99
Click Next.
Summary screen
Verify your selections and click Install. The installer now installs the files.
Configuration Assistants screen
This screen displays the progress of configuration assistants, which configure Oracle Application Server components.
End of Installation screen
Click Exit to quit the installer.
After installation, access the Oracle Application Server Welcome page to verify that the installation was successful. The URL for the Welcome page is:
http://hostname.domainname:http_port
Determine the http_port by looking in the ORACLE_HOME\install\portlist.ini file. The port is listed on the "Oracle HTTP Server listen port" line.
|
Note: If you have multiple instances of Oracle Application Server installed on a computer, each instance has its own set of port numbers. Check theportlist.ini file in the correct Oracle home directory to be sure you are using the correct port numbers.
|
The Welcome page provides links to these useful pages:
New features in Oracle Application Server 10g Release 2 (10.1.2)
Oracle Enterprise Manager Application Server Control ("Application Server Control"), which is a browser-based administrative tool
Release Notes
What's Next
Demos
If you want to install OracleAS Metadata Repository in an existing Oracle database, you run a tool called the Oracle Application Server Metadata Repository Creation Assistant.
You can find OracleAS Metadata Repository Creation Assistant on the "OracleAS Metadata Repository Creation Assistant" CD-ROM.
See the Oracle Application Server Metadata Repository Creation Assistant User's Guide for details on how to use this tool.
This section contains the following information:
This section describes how to upgrade your middle-tier installations. Specifically, this section describes how to upgrade the J2EE and Web Cache installation type and the Portal and Wireless installation type from Release 2 (9.0.2), Release 2 (9.0.3), or 10g (9.0.4) to 10g (10.1.2).
For information about upgrading the OracleAS Infrastructure, as well as more detailed information about upgrading all components of your application server environment, see the Oracle Application Server Upgrade and Compatibility Guide.
To upgrade a J2EE and Web Cache or a Portal and Wireless Oracle home to 10g (10.1.2):
If the middle tier you are upgrading uses a Release 2 (9.0.2) Infrastructure, use the imconfig.bat script to update an entry in the Release 2 (9.0.2) Oracle Internet Directory.
You must make this configuration change; otherwise the upgraded 10g (10.1.2) middle tier will not be able to use the Release 2 (9.0.2) Infrastructure.
The imconfig.bat script is located in the utilities directory on the "OracleAS Metadata Repository Upgrade Assistant and Utilities" CD–ROM. For more information, see the section "Updating an Entry in the Release 2 (9.0.2) Oracle Internet Directory Before Installing the 10g (10.1.2) Middle Tier" in the Oracle Application Server Upgrade and Compatibility Guide.
If you are upgrading a Release 2 (9.0.2) Portal and Wireless installation and you have configured OracleAS Wireless Release 2 (9.0.2), then you should back up the Release 2 (9.0.2) OracleAS Metadata Repository, or at least back up the Wireless schema.
This step is recommended because when you install the OracleAS Wireless 10g (10.1.2) middle tier (in the next step), the Wireless Configuration Assistant upgrades the WIRELESS schema in the Release 2 (9.0.2) OracleAS Metadata Repository to 10g (9.0.4).
|
See Also: "Special Considerations When Upgrading OracleAS Clusters, OracleAS Wireless, or Oracle Workflow" in the Oracle Application Server Upgrade and Compatibility Guide |
Install Oracle Application Server 10g Release 2 (10.1.2) into a new Oracle home on the same host as the instance you are upgrading.
This new 10g (10.1.2) Oracle home is referred to as the destination Oracle home. The Oracle home for the previous version of Oracle Application Server is referred to as the source Oracle home.
The installation type you select during the installation must be compatible with the installation type of the original, source instance that you are upgrading. The source and destination Oracle homes must exist on the same computer and use the same Oracle Internet Directory and Metadata Repository.
If you are upgrading a Release 2 (9.0.2) or Release 2 (9.0.3) middle tier, stop the Enterprise Manager Web site in the source Oracle home.
When you run the OracleAS Upgrade Assistant, it will stop all the processes in the source Oracle home and the destination Oracle home, except for the Enterprise Manager Web site in a Release 2 (9.0.2) or Release 2 (9.0.3) source Oracle home.
If the instance you want to upgrade is the only Release 2 (9.0.2) or Release 2 (9.0.3) instance on the host, stop the Enterprise Manager Web site as follows:
SOURCE_ORACLE_HOME\bin\emctl stop
If you have multiple Release 2 (9.0.2) or Release 2 (9.0.3) instances on the same host, do the following:
Determine which instance hosts the active Enterprise Manager Web site.
The active Enterprise Manager Web site is stored in the following entry in the Windows registry:
HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\em_loc
Stop the active Enterprise Manager Web site as follows:
ACTIVE_EM_ORACLE_HOME\bin\emctl stop
Enterprise Manager prompts you for the ias_admin management password.
If the instance you want to upgrade contains the active Enterprise Manager Web site, switch the active Oracle Enterprise Manager to another Release 2 (9.0.2) or Release 2 (9.0.3) instance using the following command:
ACTIVE_EM_ORACLE_HOME\bin\emctl switch home
This command displays a dialog where you can select another Oracle9iAS instance that contains the active Oracle Enterprise Manager.
Start the OracleAS Upgrade Assistant with the following command:
DESTINATION_ORACLE_HOME\upgrade\iasua.bat
Welcome screen
Click Next.
Oracle Homes screen
Select the source Oracle home from the drop-down list and click Next.
Examining Components dialog screen
Click OK.
Summary screen
Click Finish to start the upgrade processing.
Upgrade Succeeded dialog screen
Click OK.
Refer to the Oracle Application Server Upgrade and Compatibility Guide for a summary of the middle-tier post-upgrade tasks required for each component.
As you begin upgrading your Oracle Application Server environment to 10g (10.1.2), you will encounter various scenarios where you will be running multiple versions of Oracle Application Server.
Table 3 provides a brief summary of the supported compatibility scenarios for 10g (10.1.2). The shaded rows in the table represent the scenarios that are not supported.
For complete information about compatibility with previous versions, including details about the issues or workarounds mentioned in the compatibility matrix, see the Oracle Application Server Upgrade and Compatibility Guide.
Table 3 Oracle Application Server Compatibility Matrix
|
|
10.1.2 Middle Tier | 10.1.2 OracleAS Identity Management | 10.1.2 OracleAS Metadata Repository |
|---|---|---|---|
| 9.0.2 and 9.0.3 Middle Tiers | Supported, with workarounds | Supported, with workarounds | Not Supported |
| 9.0.2 OracleAS Identity Management | Supported, with workarounds | Not supported. | Supported, with workarounds |
| 9.0.2 OracleAS Metadata Repository | Supported | Supported, with workarounds. | Supported |
| 9.0.4 Middle Tiers | Supported | Supported | Not Supported |
| 9.0.4 OracleAS Identity Management | Supported | Not supported | Supported |
| 9.0.4 OracleAS Metadata Repository | Supported | Supported, with workarounds | Supported |
For more information, see these Oracle resources:
Oracle Application Server Documentation Library CD-ROM
Oracle Application Server platform-specific documentation on Oracle Application Server Disk 1 CD-ROM
Printed documentation is available for sale in the Oracle Store at http://oraclestore.oracle.com.
You can also contact your Oracle representative to purchase printed documentation.
To download free release notes, installation documentation, white papers, or other collateral, visit Oracle Technology Network (OTN). You must register online before using OTN; registration is free and can be done at http://www.oracle.com/technology/membership/.
If you already have a username and password for OTN, then you can go directly to the documentation section of OTN at http://www.oracle.com/technology/documentation.
If you purchased Oracle Product Support, you can call Oracle Support Services for assistance. Oracle Support Services include phone assistance, version updates and access to our service offerings. You have access to phone support 24 hours a day, 7 days a week. In the U.S.A., you can call Product Support at 1-800-223-1711.
Make sure you have your CSI (CPU Support Identifier) number ready when you call. Keep the CSI number for your records, because it is your key to Oracle Support Services. The Oracle Store sends the CSI number to you in an e-mail alert when it processes your order. If you do not have your CSI number and you are in the U.S.A., you can look up your CSI number by accessing our online Order Tracker which provides detailed order information. Go to the Oracle Store and click on Order Tracker located above the top navigation bar.
For Oracle Support Services locations outside the U.S.A., call your local support center for information on how to access support. To find the local support center in your country, visit the Support Web Center at http://www.oracle.com/support.
At the Support Web Center you will find information on Oracle Support Services, such as:
contact information
instructions on how to access electronic services
helpful Web sites
Support Resources
Oracle Support Portfolio
Oracle Support Services news
With Oracle Product Support, you have round-the-clock access to OracleMetaLink, Oracle Support Services premier Web support offering. OracleMetaLink offers you access to installation assistance, product documentation, and a technical solution knowledge base.
It has technical forums, where you can post questions about your Oracle products and receive answers from Oracle Technical Support Analysts and other Oracle users. The questions and answers remain posted for the benefit of all users.
OracleMetaLink options include:
Technical Assistance Request (TAR) access
patch downloads
bug database query accessproduct life-cycle information
You can access OracleMetaLink at http://metalink.oracle.com.
If you do not have a currently supported license, you can purchase the most recent version of an Oracle product from the Oracle Store at:
http://oraclestore.oracle.com
If you do have a currently supported license, you can place non-urgent requests for version update shipments through the iTAR feature on OracleMetaLink. You will need to log the iTAR type as a U.S. Client Relations/Non-Technical Request.
You can also request Version Update shipments in the U.S.A. by calling Client Relations. When requesting a Version Update, provide the following information to the Client Relations Analyst:
CSI number
contact information
platform
product name
shipping address
version number of the product
Outside the U.S.A., call your local Oracle Support Center.
For information on our Premium Services, including onsite support, OracleGOLD, remote services, and upgrade packages, visit the Support Web Center at http://www.oracle.com/support
or call your Support Sales Representative in the U.S.A at 1-800-833-3536.
| Resource | Contact Information or Web Site |
|---|---|
| Purchase additional products, full-use licenses, version updates, and documentation in the U.S.A. | http://oraclestore.oracle.com
|
| Access technical resources for developers | http://www.oracle.com/technology
|
| Access installation documentation | http://www.oracle.com/technology/documentation
|
| Access information about technical support | http://www.oracle.com/support
|
| Locate local Oracle Support Centers outside the U.S.A. | http://www.oracle.com/support
|
| Locate local Oracle offices outside the U.S.A | http://www.oracle.com/global
|
| Call Client Relations in the U.S.A | 1-800-223-1711 |
| Speak with your sales representative in the U.S.A. | 1-800-ORACLE-1 |
| TTY Access to technical support in the U.S.A. | 1-800-446-2398 |
