Oracle® Mail Administrator's Guide 10g Release 1 (10.1.1) Part Number B14491-03 |
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This chapter explains how to interpret error messages and correct errors. It lists the error codes in numerical order, divided into the following groups:
Oracle Mail error messages can appear in the user interface and in the administrative tools and process logs.
When a list of error messages, called an error stack, is displayed, the bottommost error in the stack is typically the cause of the error.
Note:
The error stack can contain error messages from other Oracle products that Oracle Mail uses. When these additional errors appear, refer to the documentation for the given product.Table B-1 describes the IMAP and POP error messages.
Table B-1 IMAP and POP Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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Invalid user name or password used for |
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Used all your allowed login attempts |
Check the user name and password; then retry in a new session. |
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IMAP/POP session ended either by |
Session end by |
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Unsuccessful login attempt using authenticate command |
Check the user credentials and try again. |
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Possibly a nonexistent folder name was used |
Correct the folder name and try again. If the folder name is correct, check and resolve any other database errors in this error chain. |
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Could be due to an OCI error |
Ensure all required packages are loaded in the database correctly. In particular, check if |
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Could be due to an OCI error |
Ensure all required packages are loaded in the database correctly. In particular, check if |
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Server unable to create OCI connection pool |
Ensure the database is up and configured correctly in Oracle Internet Directory. |
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Database related error |
Check for an OCI error in this error chain. |
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Your session was idle for too long |
Send |
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No more free memory is available to the server |
Reduce the load on the server by reducing any of following: maximum threads, maximum clients, OCI sessions, or Oracle Internet Directory connections. Ensure enough free memory is available for the server on your system. |
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Internal error |
Contact customer support. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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No more free sessions are available in the OCI connection pool |
This error may be temporary, due to a spike in load. You may need to reevaluate your system to reduce the number of clients connecting to this database, increase the number of sessions in pool, or tune the system in general to get faster response. |
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Database error |
Check the OCI errors in this error chain. |
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Ensure that a folder with the old name exists and that the new name is not already in use or contains restricted characters. Check for any other database errors in this error chain. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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Check the folder name you are trying to create. Also check for any OCI errors in this error chain. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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Syntax error in the flag list for the Store command |
Correct the syntax for the flag list. |
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Ensure you are looking for the right folder and its name is spelled correctly. If it is a shared folder, check its configuration and permissions in Oracle Internet Directory. Check and resolve any other database errors in this error chain |
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Database error |
Check and resolve database errors in this chain. |
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Check the name of the folder and make sure you are the owner of the shared folder you are trying to delete. Check for database errors in this error chain. |
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Ensure you are the owner of the shared folder, or retry with a different name. |
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Database error |
Check the error logs for the database and Oracle Internet Directory. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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Could be due to an OCI error |
Check and resolve any other database errors in this error chain. |
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One of the required message attributes is missing in the database |
Verify that all required packages have been loaded into the database correctly. |
Table B-2 describes the SMTP error messages.
Table B-2 SMTP Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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The process is consuming too much memory |
Reduce the number of threads running and restart the process. |
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The process is consuming too much memory |
Reduce the number of threads running and restart the process. |
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There are too many threads in the process |
Reduce the number of threads and restart the server. If the problem persists, contact technical support. |
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The Oracle Internet Directory server may be down |
Restart the Oracle Internet Directory server. If the problem still exists, contact technical support. |
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The Oracle Internet Directory server may be down |
Restart the Oracle Internet Directory server. If the problem still exists, contact technical support. |
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The Oracle Internet Directory server may be down |
Restart the Oracle Internet Directory server. If the problem still exists, contact technical support. |
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The address resolution for the recipient resulted in a loop |
Ensure the data present in the Oracle Internet Directory server does not introduce any loops for the recipient. Check whether the auto forward attribute for the recipient introduces a chain ending with the original recipient. |
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Mandatory attribute |
Populate correct value for the user in Oracle Internet Directory. |
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Verify that |
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Verify that |
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The user rule resulted in rejection of the message |
None |
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Auto reject is set in the Oracle Internet Directory entry for the recipient |
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There may be OCI errors |
Verify that |
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Check the log for exact reason for failure prior to this message, and see any correction for the user's setup is needed. |
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Error in recovery processing |
Verify that |
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Error in recovery processing |
Verify that |
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Populate |
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Unable to authenticate user in Oracle Internet Directory |
Check user name and password to see if they are correct. |
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Unable to get next message ID from database |
Verify that the schema has been installed and that the package is valid. |
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Unable to insert envelope information into database |
Verify that the schema has been installed and that the package is valid. |
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Unable to insert recipient information into database |
Verify that the schema has been installed and that the package is valid. |
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Unable to insert the message into a queue |
Verify that the schema has been installed and that the package is valid. |
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Unable to insert message into database |
Check the OCI error and the ORACLE error. |
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Message may be in a loop by checking the
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Check the rewriting rules and auto-forward setup, and notify the sender. |
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Unable to read from client |
Check the network connections. |
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DNS server failed to verify that the IP address of the SMTP client is correct |
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DNS server failed to verify that the host is a valid internet host |
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The sender is either in the list of rejected senders or in the list of rejected domains |
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Could be due to OCI errors |
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Could be due to OCI errors |
Verify that |
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Could be due to OCI errors |
Verify that |
Table B-3 describes the Housekeeper error messages.
Table B-3 Housekeeper Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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An RDBMS error prevented Housekeeper from successfully performing expiration |
Correct the generic RDBMS error and try running the Housekeeper again. |
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An RDBMS error prevented Housekeeper from successfully performing pruning |
Correct the generic RDBMS error and try running the Housekeeper again. |
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An RDBMS error prevented Housekeeper from successfully performing pruning |
Correct the generic RDBMS error and try running the Housekeeper again. |
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An RDBMS error prevented Housekeeper from successfully performing collection |
Correct the generic RDBMS error and try running the Housekeeper again. |
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An RDBMS error prevented Housekeeper from successfully performing tertiary storage |
Correct the generic RDBMS error and try running the Housekeeper again. |
Table B-4 describes the List Server error messages.
Table B-4 List Server Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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The cause for this error is available in the error message |
Look at the |
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The Oracle Internet Directory server
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Restart the Oracle Internet Directory server if it is not running. Otherwise, restart the List Server and specify the correct host name and port number of the Oracle Internet Directory server. |
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Either the database or the Oracle Internet Directory server
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Restart the database and Oracle Internet Directory server. If they are running, then restart the List Server. |
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An Oracle Internet Directory error occurred while trying to process a command for the user |
Check whether if the user entry on the Oracle Internet Directory server is still valid. |
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The cause for this error is available in the error message itself |
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The cause for the error is available in the message itself |
Correct the mail and resend it. |
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The |
Check whether authentication is turned on in the SMTP inbound server and the mail has been sent with authentication. |
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A internal error occurred |
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The cause for this error is available in the error message itself |
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Table B-5 describes the NNTP error messages.
Table B-5 NNTP Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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Ensure that the directory server is running and all the server parameters have been set correctly. |
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The directory server was not running or there was an error in the command-line parameters |
Check that the directory server is running and all command-line parameters have been specified correctly. |
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Ensure that the database and the listener for the mail store to which the process is connected are running. |
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The server could not obtain memory from the operating system |
Restart the server. If the problem persists, shut down other processes and also increase memory resources on the host computer. |
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Additional information is available in the error message |
Ensure that the database and the listener for the mail store to which the process is connected are running. |
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The directory server was not running. Additional information is available in the error message |
Ensure that the directory server is running. |
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Ensure that the server parameters match the listener configuration and that the Oracle Net Listener is running. |
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The server could not initialize connection to the mail store |
Ensure that the mail store database instance is running and accepting connections. |
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The parameters that have been specified are not compatible |
Consult the server documentation for more information on how to specify compatible parameters. |
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The server received an authentication request with invalid credentials |
Verify if this is an authentication attempt by a genuine user. |
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The server detected three successive authentication failures from the same host and the connection was terminated |
Verify that these are authentication attempts by genuine users. |
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The server received a connection from a domain that is not allowed |
If connections from this domain must be allowed, the anti-spam configuration must be edited to allow this domain. |
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The server received a connection from a host that is not allowed |
If connections from this host must be allowed, the anti-spam configuration must be edited. |
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A mail store operation failed |
None |
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The server is unable to open new connections to the mail store |
Check whether the mail store database instance is running and accepting connections. |
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The virus scanner detected a virus in an incoming message. The message was not delivered. |
None |
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The server received a feed-related request from a news reader client |
Edit the server configuration if you want to make this host a peer. |
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A required parameter was not specified. The default value was used instead |
The server configuration must be edited to specify a value for the parameter. |
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A parameter value was not specified |
Edit the server configuration to set the parameter value. |
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The server instance is configured to allow feed. But not peer servers have been specified |
Edit the configuration to specify feed servers. |
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The server could not determine the name of the host on which it is running |
The name lookup service must be configured to return the host name. |
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A peer specified in the server configuration is invalid |
The peer configuration must be edited to specify valid peers. |
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The metrics subsystem could not be initialized. |
None |
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A new client request could not be accepted |
None |
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The server detected an invalid group in the directory |
Remove the group and reconfigure. |
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Unknown |
Check whether the administration store specified in the server configuration is the same as the Oracle Collaboration Suite Database. |
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The operating system limit for the maximum number of threads within a process was reached |
Increase the maximum limit on the number of threads, or reduce the value of the maximum number of threads parameter for the process. |
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No route could be established to the specified peer |
Ensure that the host name and port specified for the peer are valid, and the NNTP server on the peer is running. |
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An operating system error occurred in a system call |
Check the operating system error and fix accordingly. |
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The authentication information available in the peer entry was not accepted by the peer |
Ensure that the values specified for the user name and password in the peer entry are valid. |
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Unknown |
None |
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Article transmission to peer host failed |
Check that the peer is running and accepting articles. |
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Article transmission to peer host failed |
Check that the peer host is active and accepting articles. |
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Article transmission to peer failed |
Check that the peer is active and accepting articles. |
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Connection to peer host failed |
Check that the peer is active and accepting articles. |
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An error occurred in the operating system |
Check the server configuration and verify that the operating system has enough resources to support the server. |
Table B-6 describes the Virus Scrubber error messages.
Table B-6 Virus Scrubber Error Messages
Error Number and Message | Cause of the Error | Action to Resolve the Error |
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The server is unable to establish a database connection |
Check the generic Oracle error before this message for the exact cause. |
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A fatal Oracle error prevented the process from functioning |
Check the generic Oracle error before this message and correct the database problem if needed. The process restarts itself. |
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LDAP authentication failed for the server |
This error is rare. Contact Oracle Support for more information. |
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Server parameter |
Not an error. If the external virus scanner is not configured, the server does not perform virus scanning. If scanning is intended, set the parameter correctly and refresh the process. |
Table B-7 describes the Oracle WebMail error messages.
Table B-7 Oracle WebMail Error Messages
Error Number and Message | Cause of the Error | Action to Handle the Error |
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An error occurred while adding attachments |
Oracle WebMail was unable to add the attachments |
Try again |
No folder name was specified |
The user did not specify a folder name |
Enter a folder name |
An error occurred; unable to create the new folder |
Oracle WebMail was unable to create the folder |
Try again |
A folder by that name |
The user specified a folder name that is being used by another folder |
Name the folder with a new name or put the folder in a different location |
An error occurred while creating the message |
Oracle WebMail could not create a new message object |
Try creating a message again |
No valid To: recipients found |
User did not specify a valid e-mail address in the To field |
Specify a valid e-mail address |
Error occurred during message creation |
Oracle WebMail could not create a new message object |
Try creating a message again |
Invalid parameter specified for attachment removal |
Oracle WebMail experienced a problem when removing the attachment |
Contact your system administrator |
Invalid attachment index was received |
Oracle WebMail attachment indexes are misaligned |
Re-create the message |
No message IDs were specified for deletion |
The user did not select messages for deletion |
Select the message for deletion |
An error occurred during message deletion |
The message does not exist |
Contact your system administrator |
An error occurred while compacting the folder |
This problem lies with the voice mail messages in the folder |
Contact your system administrator |
No message IDs were specified for forwarding |
The user did not select a message before selecting Forward |
Select a message before selecting Forward |
More than one message specified for forwarding |
Multiple messages were selected for forwarding |
Select one message at a time for forwarding |
Invalid message specified |
The message selected could not be forwarded |
Try selecting another message. If that does not work, contact your system administrator |
An error occurred while preparing the message for forwarding |
The selected message could not be processed for forwarding |
Try again or contact your system administrator |
The destination folder does not exist |
The destination folder selected does not exist |
Select another destination folder |
No message IDs were specified for move |
The user did not select a message before selecting Move |
Select a message before selecting Move |
An error occurred while performing message move |
Oracle WebMail could not process the move request |
Try again or contact your system administrator |
There are no more messages in this folder |
No messages exist before or after the current message |
Try another folder |
An error occurred opening the next message |
Oracle WebMail could not open the next message |
Try again or contact your system administrator |
There are no messages before this one in this folder |
No messages exist before or after the current message |
Try another folder |
An error occurred opening the previous message |
Oracle WebMail could not open the previous message |
Try again or contact your system administrator |
Unable to find folder |
The folder is not accessible |
Check the shared permissions or contact your system administrator |
Folder does not exist |
There is no such folder in the account |
Contact your system administrator |
An error occurred while opening the folder |
Oracle WebMail experienced problems opening the folder |
Contact your system administrator |
Error occurred during communication with the message store |
Possibly a network problem |
Contact your system administrator |
No message ID specified |
Internal error |
Contact your system administrator |
Error retrieving message |
The message may have been deleted, but the browser is looking at cached or old pages |
Refresh the message list and try again |
No message IDs were specified for reply |
The user did not check any messages before selecting Reply |
Select a message before selecting Reply |
More than one message specified for reply |
The user selected multiple messages for reply |
Select only one message at a time |
Invalid message specified |
Oracle WebMail could not process the message for reply |
Try again or contact your system administrator |
Error occurred while preparing the message for reply |
Internal error |
Contact your system administrator |
Error while sending message |
Internal error |
Contact your system administrator |
No folder was specified for editing |
The user did not select a folder in the folder list before selecting Edit |
Select a folder from the folder list |
The specified folder does not exist in the mail store |
The folder selected is not available |
Verify that the folder exists, or contact your system administrator |
An error occurred while preparing the folder for editing |
Internal Error |
Contact your system administrator |
You cannot rename special system folders |
The user tried to rename the inbox. |
None. The inbox cannot be renamed |
No new name was specified |
The user did not specify a name for the folder |
Specify a name for the folder |
A folder with that name already exists |
Internal error |
Contact your system administrator |
Unable to rename folder |
Internal error |
Contact your system administrator |
An error occurred while trying to update the folder |
Internal error |
Contact your system administrator |
Error while setting previous state |
Internal error |
Contact your system administrator |
You are no longer connected to the mail store |
The session has timed out |
Contact your system administrator |