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Oracle® Calendar Resource Kit,
Release 2 (9.0.4.2)

Part Number B10894-04
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6 Oracle Calendar Sync

Oracle Calendar Sync synchronizes Oracle Calendar data with PDA devices using either Palm OS for Windows and Macintosh, or Windows CE. This enables you to download meetings, contacts, daily notes, day events, holidays and tasks to your handheld, and updates can be uploaded back to Oracle Calendar through the device's synchronization process. This takes Personal Digital Assistant functionality one step further, allowing direct synchronization with the data on the server rather than the data on the desktop. Oracle Calendar Sync replaces the desktop application with a conduit directly linked to the calendar store. Oracle Calendar Sync's Preferences menu enables you to customize the amount of information that is synchronized, as well as download attendee lists and meeting details.

This chapter contains the following topics:

Installation instructions for Oracle Calendar Sync for Palm (Windows)

This section contains the following topics:

System requirements

Table 6-1 Oracle Calendar Sync for Palm for Windows system requirements

Requirement Value
Operating system
  • Windows 98
  • Windows 2000

  • Windows ME

  • Windows XP

  • Windows NT 4.0

Disk space 75 MB
RAM 64 MB
Calendar server
  • CorporateTime server 5.4
  • Oracle Calendar server 5.5

  • Oracle Calendar server 9.0.4

Palm Desktop Palm Desktop 3.1 to 4.1
Device
  • Palm m100, m500, m505, III, IIIx, V, Vx, Tungsten T, Tungsten W
  • Handspring Visor


Installing Oracle Calendar Sync for Palm (Windows)

If you have a previous version of Oracle Calendar Sync (CorporateSync) installed, Oracle Corporation recommends that you perform a synchronization before you install Oracle Calendar Sync for Palm for Windows.

  1. Ensure HotSync is installed on your computer.

  2. Run the cal_syncpalm_win_904x.exe setup program provided with the distribution package and follow the on-screen InstallShield instructions.

  3. Choose an installation type. If you choose Custom, there is no difference between This feature will be installed on local hard drive and This feature, and all subfeatures, will be installed on your local hard drive. Select the conduits you want to install.

  4. Enter your user information, including user name, password, calendar server, and node ID.

  5. Follow the rest of the on-screen instructions to complete the installation.

  6. Ensure that your device is in its cradle, then perform a synchronization. The first time you do this after installation, a full synchronization will take place.

Installation instructions for Oracle Calendar Sync for Palm (Macintosh)

This section contains the following topics:

System requirements

Table 6-2 Oracle Calendar Sync for Palm for Macintosh system requirement

Requirement Value
Operating system Mac OS 9 or Mac OS X 10.1.4 to 10.2.6. Note: Oracle Collaboration Suite Release 2 Patch Set 1 (9.0.4.2.0) supports Mac OS 9.22 to OS 10.3.
Disk space 15 MB. If the Oracle Calendar desktop client for Macintosh is already installed, only 5 MB of disk space is required.
RAM 8 MB (64 MB is recommended)
Calendar server
  • Oracle CorporateTime Server 5.4
  • Oracle Calendar server 5.5

  • Oracle Calendar server 9.0.4.x

Palm Palm Desktop version 4.0
Device Any Palm compatible device running Palm OS 3.3 to 3.5x, Palm OS 4 or Palm OS 5

Installing Oracle Calendar Sync for Palm (Macintosh)

  1. Double-click the cal_syncpalm_macOS9_904.hqx (cal_syncpalm_macOSX_904.hqx if you are using Mac OS X) file. This creates the Oracle Calendar Sync installer.

  2. Double-click Oracle Calendar Sync Install. The installer checks for existing Sync files and installs the program. Depending on your setup, this may take several minutes. Some error messages may be generated and saved to the install log; you can ignore these messages.

  3. Copy Oracle Calendar Sync.prc from the /Applications/Palm /Add-on/ directory to the /Users/user/Documents/Palm/Users/user/Files to Install/ directory. user is the name of the relevant Mac user.

    If you have recently installed Palm Desktop and the Files to Install folder does not exist, create this folder manually.


    Note:

    The installer will move the Datebook and ToDo conduits to a folder entitled Disabled Conduits.

  4. Turn on the Palm organizer and place it in its cradle.

  5. Press the HotSync button on the front of the Palm organizer cradle. The Oracle Calendar Sync application will be installed on your Palm organizer.


    Note:

    You may get error messages in the HotSync log saying that Oracle Calendar Sync cannot be located. Ignore these messages.

  6. If the HotSync Manager is running, the installer will ask if you want to close it. Click Yes to exit the HotSync Manager.

  7. Click the HotSync icon in your HotSync folder and select HotSync Manager.

  8. From the HotSync menu, choose Conduit Settings. A list of synchronizable items appears. Choose how you want Oracle Calendar Events and Tasks to be synchronized by double-clicking each item. A dialog box appears with the following choices:

    • Synchronize the files: Synchronizes all information that exists on both your Palm organizer and in Oracle Calendar

    • Macintosh overwrites hand-held: Information in your Oracle Calendar Agenda overwrites Events, Tasks, or Addresses on the Palm organizer

    • Do Nothing: The specified Entry type is not synchronized

  9. Select a user name from the top of the Conduit Settings dialog box. If there is only one user name, it is selected automatically.

  10. Open Oracle Calendar Sync on your Palm organizer and enter your Oracle Calendar user name, password, server and node ID. If you do not know this information, ask your Network Administrator.

Oracle Calendar Sync is now installed but no Entry information has been synchronized.

Installation instructions for Oracle Calendar Sync for Pocket PC

This section contains the following topics:

System requirements

Table 6-3 Oracle Calendar Sync for Pocket PC

Requirement Value
Operating system
  • Windows 98
  • Windows 2000

  • Windows ME

  • Windows XP

  • Windows NT 4.0

Disk space 75 MB
RAM 64 MB
Calendar server
  • CorporateTime server 5.4
  • Oracle Calendar server 5.5

  • Oracle Calendar server 9.0.4

Pocket PC Pocket PC (Windows CE 3.0) with MIPS, SH3, ARM or XScale processor
ActiveSync Version 3.0 to 3.7, as appropriate for your device.

If you are running an older version of Microsoft ActiveSync, check your manufacturer's site for updates.

Device
  • HPC 2000
  • Compaq iPAQ

  • HP iPAQ H1910

  • HP Jornada 500 series

  • HP Jornada 700 series

  • Handheld PC

  • Pocket PC 2002


Installing Oracle Calendar Sync for Pocket PC

If you have a previous version of Oracle Calendar Sync (CorporateSync) installed, Oracle Corporation recommends that you perform a synchronization before you install Oracle Calendar Sync for Pocket PC.

  1. Ensure that ActiveSync is installed on your computer.

  2. Run the cal_syncppc_win_904x.exe setup program provided with the distribution package and follow the on-screen InstallShield instructions.

  3. Choose an installation type. If you choose Custom, there is no difference between This feature will be installed on local hard drive and This feature, and all subfeatures, will be installed on your local hard drive. Select the conduits you want to install.

  4. Ensure that you install Oracle Calendar Sync Helper files when prompted by the application. Your device must be connected to install these files.


    Note:

    To connect at a later time and install the files, from the Windows Start button, select Programs, then select Oracle Calendar Sync for Pocket PC, and Install Device Files.

  5. Enter your user information, including user name, password, calendar server, and node ID.

  6. Follow the rest of the on-screen instructions to complete the installation.

  7. Remove your device from its cradle.

  8. If you are upgrading from a previous version, from the File menu, select Delete Partnership.

  9. Return your device to the cradle. The ActiveSync Partnership Wizard starts.

  10. Follow the on-screen instructions to create a new ActiveSync Partnership. Select Oracle Calendar as your plug-in for Calendar, Tasks and Contacts.

  11. Open Microsoft ActiveSync if it does not open automatically.

  12. Click Sync if synchronization is not automatically initiated. The first time you synchronize, a full synchronization will occur.

Frequently asked questions

Does Oracle Calendar Sync use Oracle Sync Server?

No. Although they both use the same synchronization engine, Oracle Calendar Sync and Oracle Sync Server are two separate components serving two different purposes.

Oracle Calendar Sync replaces your PDA device's sync conduits. Using your PDA desktop software, you can now synchronize your PDA with the data on the Calendar Server.

Oracle Sync Server uses the SyncML standard to synchronize calendar information between Oracle Calendar server and other SyncML-compliant clients/servers/devices over any HTTP connection (physical connection or wireless). This removes any dependency on additional components, allowing full synchronization wherever an HTTP connection is available.

What data can I synchronize with Oracle Calendar Sync?

You can use Oracle Calendar Sync to synchronize:

Is conflict resolution performed when events are modified on both my PDA and the calendar server? (Windows only)

Yes, you can set rules to resolve conflicts when synchronizing items you own that have been modified on both the calendar server and your PDA. You can either replace the calendar server item with the PDA item, or replace the PDA item with the calendar server item.

The exception to this is if an attendee is added or removed from the list on the calendar server. Oracle Calendar Sync will always retain those changes during synchronization. If you have enabled the Add Attendee Names to Notes feature, Oracle Calendar Sync will update the list of attendees in the Notes section of your event accordingly.

In addition, unlike many synchronization solutions, Oracle's synchronization solution uses intelligent conflict resolution, determining who owns the event, and who is permitted to modify it. This means that you cannot delete or modify events that you do not own. If you modify one of these events in your PDA, it will be returned to its original state once you synchronize with the Calendar Server.

After installing Oracle Calendar Sync, there are symbols (+, -, ?, *) next to my calendar entries on my PDA. What do these symbols represent?

The symbols indicate ownership as well as attendance status. The list below provides an explanation of the symbols

How do I select the conduits with which to synchronize using Oracle Calendar Sync for Palm (Windows)?

If you want to choose which conduits you want to synchronize with Oracle Calendar Sync, you must perform a Custom installation of Oracle Calendar Sync.

If you need to re-install Oracle Calendar Sync so that you can select the Custom installation option, do the following:

  1. Uninstall Oracle Calendar Sync for Palm (Windows).

    • Double-click Add/Remove Programs from the Windows Control Panel.

    • Choose Oracle Calendar Sync 9.0.4 for Palm and click Add/Remove.

  1. Follow the installation instructions in Installation instructions for Oracle Calendar Sync for Palm (Windows) and select Custom as the installation type. You can then choose which conduits you want to install.

Why are events rescheduled in my PDA after I synchronize?

The time zones on your PDA and Oracle Calendar client must correspond.

Can I synchronize my offline agenda with Oracle Calendar Sync? (Windows only)

No, Oracle Calendar Sync is strictly available for online synchronization – you must have a network connection to the Oracle Calendar server in order to synchronize.

When should a full synchronization be performed? (Windows only)

A full synchronization should be performed under the following circumstances:

Can I keep my mobile device synchronized with two desktop computers?

If you want to synchronize with two desktop computers, make sure you perform a Full Synchronization of all your data types when you switch from one machine to another. For example, you have a mobile device which you want to keep synchronized with Computer A, your workstation, and Computer B, your home computer. You perform a Full Synchronization of your mobile device with Computer A once, and then work normally. At home that night, you perform a Full Synchronization of your mobile device with Computer B once, and then proceed to work as usual. When you return to Computer A the next day, you perform a Full Synchronization once, and then proceed to work as usual.

Can I view a full report on my synchronization? (Windows only)

Oracle Calendar Sync for Palm (Windows):

From the Windows Start button, select Programs, then select Oracle Calendar Sync for Palm, and select View Log. Oracle Calendar Sync for Palm archives the last five logs for each Entry type.

Oracle Calendar Sync for Pocket PC:

From the Windows Start button, select Programs, then select Oracle Calendar Sync for Pocket PC, and select View Log. Oracle Calendar Sync for Pocket PC archives the last five logs for each Entry type.


Note:

Synchronization logs provide a full status report on every entry processed during synchronization, while message logs report any warnings or errors that may have occurred. A successful synchronization will produce a blank message log and a checkmark next to every entry in the Synchronization log.

Troubleshooting

Oracle Calendar Sync for Palm (Windows)

When trying to install Oracle Calendar Sync the installer returns the following message: "You must install Palm Desktop prior to installing this application".

The Oracle Calendar installer cannot find Palm Desktop on your desktop computer, possibly because Palm Desktop was not installed, or an unsupported version of Palm Desktop was installed. You must install Palm Desktop prior to installing Oracle Calendar Sync.

Reinstall Palm Desktop or revert to a supported version of Palm Desktop. Note that Oracle Calendar Sync supports Palm Desktop 3.1 to 4.1.

I just installed Oracle Calendar Sync for Palm. Why can't I synchronize Palm Desktop with my Palm device?

Oracle Calendar Sync software replaces Palm conduits with Oracle Calendar conduits. Palm Address, Date Book and To Do conduits are replaced with Oracle Calendar Address Book, Oracle Calendar Events, and Oracle Calendar Tasks. As a result, only Oracle Calendar entries can be synchronized with your Palm device.

Why can't I establish a connection between my mobile device and the calendar server?


Note:

The calendar server may temporarily be down.

Why is it taking so long to perform a synchronization?

Why are some Palm items not displayed in my Oracle Calendar client after synchronization?

Why are some entries not displayed on my Palm after synchronization?

After synchronizing, why are untitled meetings created with my Palm not visible in Oracle Calendar?

It is a known limitation that either a Note, or Location must be specified to create an untitled meeting. Otherwise, the untitled meeting will not be created.

Why is my Palm device not able to establish a connection with my computer?

It is possible that Oracle Calendar Sync cannot establish a connection with your computer due to a disconnected serial cable, or an unavailable serial port. Verify that the serial cable leading from your cradle is properly connected to a serial port on your computer.

Oracle Calendar Sync for Pocket PC (Windows)

When trying to install Oracle Calendar Sync the installer returns the following message: "You must install ActiveSync prior to installing this application".

The Oracle Calendar installer cannot find ActiveSync on your desktop computer, possibly because ActiveSync was not installed, or an unsupported version of ActiveSync was installed. You must install ActiveSync prior to installing Oracle Calendar Sync.

Reinstall ActiveSync or revert to a supported version of ActiveSync. Note that Oracle Calendar Sync supports ActiveSync 3.0 to 3.6.

Why can't I establish a connection between my mobile device and the calendar server?


Note:

The calendar server may temporarily be down or not running properly.

Why is it taking so long to perform a synchronization?

Why are some Pocket PC items not displayed in my Oracle Calendar client after synchronization?

Why are some entries not displayed on my Pocket PC after synchronization?

After synchronizing, why are untitled meetings created with my Pocket PC not visible in Oracle Calendar?

It is a known limitation that either a Note, or Location must be specified to create an untitled meeting. Otherwise, the untitled meeting will not be created.

Why is my Pocket PC not able to establish a connection with my computer?

It is possible that Oracle Calendar Sync cannot establish a connection with your computer due to a disconnected serial cable, or an unavailable serial port. Verify that the serial cable leading from your cradle is properly connected to a serial port on your computer.

Oracle Calendar Sync for Palm (Macintosh)

Why do I have problems connecting to the server?

What do I do if the synchronization is taking too long?

Narrow the date range and the size of details included during synchronization.

Why are some Palm items not displayed in my Oracle Calendar client after synchronization?

Why are some entries not displayed on my Palm after synchronization?

Why can't I synchronize my Address Book with Oracle Calendar Sync?

Each of the following may be the cause of this problem:

I changed a timed event into an untimed event (or vice versa) in my Palm but the change was lost when I performed a HotSync. What should I do?

The calendar application does not support this kind of change. You must delete the event and then create a new one for the calendar application to recognize it after the next HotSync.

Why does only the first instance of a repeating entry get synchronized?

This is a limitation in this release of Oracle Calendar Sync for Palm (Macintosh).

What happens to an entry that has been modified in both the calendar application and the Palm when I perform a HotSync?

When a HotSync is done and the Custom menu setting for the calendar application is "Synchronize the files", the entry is duplicated (for more information about the duplication, open the HotSync Log). Simply delete the unwanted entry (either on your Palm or in the calendar application) and HotSync again.

See also: