36 Real-Time Collaboration User Access Service

The Real-Time Collaboration User Access Service target is a grouping of Real-Time Collaboration Web Conferencing Service and Real-Time Collaboration Web Presence Service that are accessed by general users.

36.1 Midtier Statistics

The Midtier Statistics Category gives you information about conference minutes, the current users, and web conferences.

Note:

For target Version 1.0, the collection frequency for each metric is every 15 minutes.

The following table lists the metrics and their descriptions.

Table 36-1 Midtier Statistics Metrics

Metric	Description
Conference Minutes (last cal week)	Total number of web conference minutes in the last calendar week
Users (current)	Total number of users currently running web Conferencing
Web Conferences (current)	Total number of conferences currently taking place

36.2 Response

The Response category checks and displays whether or not the Real-Time Collaboration User Access Services are available.

36.2.1 Status

This metric shows whether or not the Real-Time Collaboration User Access Services are available. The status is "up" only when all the Real-Time Collaboration User Access Services are available.

User Action

If the Status of Real-Time Collaboration User Access Service is down, then check the results obtained by the Root Cause Analysis on the Real-Time Collaboration User Access Service Home Page.

36.3 Response Time

The Response Time Category gives you information about total user action time.

36.3.1 User Action Total Time (ms)

This metric shows the total time taken by Real Time Collaboration services to service their transactions (including login time and connection time).

Metric Summary

The following table shows how often the metric's value is collected.

Target Version	Evaluation and Collection Frequency
Version 1.0	Every 15 Minutes