Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Conventions
• Support and Contact Information

1 Overview of Configuration Change Console

• Getting Started
• Accessing the Console: User Accounts
• Configuration Change Console Architecture
  • Configuration Change Console Agents
  • Configuration Change Console Database
  • Configuration Change Console Application Server
• Using the Configuration Change Console Interface
  • Navigation Conventions
  • Moving Between Screens
  • Accessing Online Help
  • Applying Filters to Displays

2 About the Dashboard

• Frameworks and Policies
• Understanding the Policy Summary Portlet
• Viewing Policy Status Details
• Top-Level Dashboard Status
  • Alerts
  • Most Active Applications - Today
  • Total Events
• Second Level Dashboard Tabs: Control, Application, User, Device
  • Control Summary
  • Application Summary
  • User Summary
  • Device Summary
• Change Management Portlets

3 Setting Up the Environment

• Configuring People and Teams
  • People
  • Teams
• Adding Managed Devices and Device Groups
  • Adding and Updating a Managed Device
• Assigning Teams to Managed Devices
• Validating Team and Device Group Assignments

4 Understanding Policy Configuration

• Rule Set Types
• Data and Events to be Monitored
  • Monitoring Applications

5 Operations Management

• Steps for Modeling a Business Application
• Understanding Components
• Step 1: Creating Components
  • Add or Update a Component
  • Importing Components
  • Creating Custom Component Types
• Step 2: Defining Component Rules
  • General Monitoring Guidelines: Rule Sets
  • Selecting Component Rule Sets
  • Adding Component Rule Sets
  • Monitoring Files
  • Monitoring Processes
  • Monitoring Operating System Users
  • Monitoring Component Internal Rule Sets
  • Internal Rule Sets: Database Snapshot type Rule Sets
  • Baseline Recording
  • Internal Rule Sets: Specific Pattern Types
  • Active Directory Monitoring
• Step 3: Mapping Components to Managed Devices
• Step 4: Assign Controls to a Component
• Step 5: Applications
  • Creating Applications
  • Adding Component Instances to an Application
• Step 6: Defining Application Audit Actions
  • Change Management Integration: Detecting Authorized/Unauthorized Events
  • Defining Audit Policies

6 Policy Management

• Frameworks
  • Modifying or Creating New Frameworks
  • Copying a Framework
• Policies
  • Modifying or Creating New Policies
  • Copying a Policy
• Controls
  • Modifying or Creating New Controls
  • Copying a Control
  • Assigning Components To a Control

7 Integrating With A Change Management Server

• Step 1: Configuring Change Management Integration
• Step 2: Configuring the Outbound Ticket Template
• Step 3: Assigning Categorizations to Component Instances
• Step 4: Configuring Audit Actions for Authorized/Unauthorized Events
• Emergency Change Process Flow
• Monitoring Change Management Server Integration
  • Inbound Ticket History
  • Outbound Ticket History

8 Configuring Threshold Monitoring

• Understanding Threshold Rule Sets
  • Threshold Rule Types
  • Notification Options
  • Escalation Priorities
• Defining Threshold Rules
  • Defining Threshold Rule Sets
• Assigning Rule Sets to Devices
• Validating Threshold Assignments

9 Updating Agents With Policies

10 Responding to Notifications

• Responding to Notifications by Email
• Responding to Notifications with the Pending Notifications Screen

11 Viewing and Analyzing Change Events

• Activity Summaries
  • Using the Activity Dashboard
  • Viewing Event Summary Statistics
  • Using the Audit Summary Screen
• Visualizing Change
  • Viewing Changes to Servers
  • Viewing Changes by User
  • Viewing Application Changes
  • Visualizing Changes Across Devices (Global Events)
  • Visualizing Changes Over Time
  • Visualizing Database Inventory
• Analyzing Infrastructure Change Trends

12
Administering Servers and Agents

• Server Administration
  • Configuring Email Access
  • Configuring SNMP Server Information
  • Managing Database Size
  • Setting Database Purging Policies
  • Disabling or Enabling Team Device Limiting
  • Configuring Archived File Storage
  • Configuring Administrative Alerts
  • Configuring Dashboard Thresholds
  • Configuring LDAP Integration
  • Viewing Server Information: Server Reports
• Agent Administration
  • Viewing Agent Schedule Templates
  • Creating/Assigning Schedule Groups
  • Assigning a Schedule Template to a Schedule Group
  • Stopping, Holding, Resuming and Pausing Agents
  • Viewing Agent Information (Agent Reports)

13 Configuring, Generating, and Viewing Reports

• BI Publisher Server Configuration
• BI Publisher Deployment
  • Update a BI Publisher Deployment
• Configuring Report Instances
  • Selecting Devices for Report Instances
  • Configuring the Report Distribution List
• Generating and Viewing Reports
• Viewing Online Reports

A Predefined Component Templates

B Application-Specific Internal Monitoring Capabilities

• Database Internal Monitoring: Tracked Changes
• Data Collected by Database Snapshots
• Database User Permissions
  • Exceptions and Limitations
• Component Rules
• SQL Audit and SQL Trace Internal Monitoring Information
  • Supported SQL Pattern Types
• SQL Trace: Data Collected
• Includes/Excludes
  • Database User Permissions
• Active Directory Internal Monitoring Information
• Active Directory Data Collected
• Active Directory Include/Exclude Patterns
• Registry Internal Monitoring Information
• Windows Registry Data Collected

C Application-Specific Sample Patterns

• Snapshot-based Monitoring Entity Types

D Component Internal Monitoring Parameters

• Snapshot Modules
  • Active Directory (Snapshot)
  • Oracle 8i/9i (Snapshot)
  • SQL Server (Snapshot)
• SQL Trace Modules
  • SQL Server 2000 (SQL Trace)
• Trace Module
  • Active Directory (Trace)
• SQL Audit Modules
  • SQL Server (SQL Audit)
  • SQL Server 2000 (SQL Audit)

E Predefined Errors for Threshold Rules

• Errors in Log
• Errors in Database

F Accessing Data Through Third Party Tools

• Description of Views

G Third Party Licenses

• Apache Software Foundation Licenses
  • Apache Software License, Version 1.1
  • Apache Software License, Version 2.0
• Sun Binary Code License Agreement
  • Javamail
  • BSH-CORE 1.3.0
• DOM4J
  • ANTLR 3
• JAVA SERVICE WRAPPER
• JNI REGISTRY 3.1.3
• WSDL4J
• AOPAlliance
• XDOCLET 1.2.3
• JDOM 1.0B9
• MSVP60.DLL
• PDH.dll 5.0.2195.2668
• MIBBLE 2.8
• Robohelp 5.0
• Microsoft SQL SERVER DRIVER 2005, 1.2
• Install Anywhere
• Additional Licensing Information

Glossary