Oracle® Transparent Gateway

Installation Guide

10g Release 2 (10.2) for Microsoft Windows (32-bit)

B19083-01

August 2005

Oracle Transparent Gateway Installation Guide, 10g Release 2 (10.2) for Microsoft Windows (32-bit)

B19083-01

Copyright © 2005, Oracle. All rights reserved.

Primary Author:  Maitreyee Chaliha

The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering, disassembly, or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited.

The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose.

If the Programs are delivered to the United States Government or anyone licensing or using the Programs on behalf of the United States Government, the following notice is applicable:

U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the Programs, including documentation and technical data, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement, and, to the extent applicable, the additional rights set forth in FAR 52.227-19, Commercial Computer Software--Restricted Rights (June 1987). Oracle Corporation, 500 Oracle Parkway, Redwood City, CA 94065

The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications. It shall be the licensee's responsibility to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and we disclaim liability for any damages caused by such use of the Programs.

Oracle, JD Edwards, PeopleSoft, and Retek are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

The Programs may provide links to Web sites and access to content, products, and services from third parties. Oracle is not responsible for the availability of, or any content provided on, third-party Web sites. You bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Oracle is not responsible for: (a) the quality of third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services. Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party.

Contents

List of Tables

Title and Copyright Information

Preface

- Intended Audience

- Documentation Accessibility

- Related Documents

- Conventions

1 Oracle Transparent Gateway Overview

- 1.1 Gateway Installation Configurations

- 1.2 Gateway Installation Methods

- 1.2.1 Interactive Installation Methods

- 1.2.2 Automated Installation Methods Using Response Files

- 1.3 Installation Considerations

- 1.3.1 Release Notes

- 1.3.2 Hardware and Software Certification

- 1.3.3 Multiple Oracle Homes

- 1.3.3.1 Installing the Software on a System with an Existing Oracle Installation

- 1.4 Upgrades

- 1.5 Accessing the Installation Software

- 1.5.1 Downloading Oracle Software from the Oracle Technology Network Web Site

- 1.5.2 Copying the Oracle Transparent Gateway Software to a Hard Disk

- 1.6 Running the Oracle Universal Installer

2 Installing Oracle Transparent Gateway for Sybase

- 2.1 System Requirements for Oracle Transparent Gateway for Sybase

- 2.1.1 Hardware Requirements

- 2.1.1.1 Checking the Hardware Requirements

- 2.1.2 Software Requirements

- 2.1.2.1 Non-Oracle System Requirements

- 2.2 Step Through the Oracle Universal Installer

3 Installing Oracle Transparent Gateway for Teradata

- 3.1 System Requirements for Oracle Transparent Gateway for Teradata

- 3.1.1 Hardware Requirements

- 3.1.1.1 Checking the Hardware Requirements

- 3.1.2 Software Requirements

- 3.1.2.1 Non-Oracle System Requirements

- 3.2 Step Through the Oracle Universal Installer

4 Installing Oracle Transparent Gateway for Microsoft SQL Server

- 4.1 System Requirements for Oracle Transparent Gateway for Microsoft SQL Server

- 4.1.1 Hardware Requirements

- 4.1.1.1 Checking the Hardware Requirements

- 4.1.2 Software Requirements

- 4.1.2.1 Non-Oracle System Requirements

- 4.2 Step Through the Oracle Universal Installer

5 Removing Oracle Transparent Gateway

A Using Response Files for Noninteractive Installation

- A.1 Introduction

- A.2 Using Response Files to Install Oracle Components in Noninteractive Mode

- A.3 Customizing a Sample Response File

- A.4 Creating a New Response File

- A.5 Running Oracle Universal Installer and Specifying a Response File

B Oracle Transparent Gateway Troubleshooting

- B.1 Verifying Requirements

- B.2 What to Do if an Installation Error Occurs

- B.3 Reviewing the Log of an Installation Session

- B.4 Troubleshooting Configuration Assistants

- B.4.1 Configuration Assistant Failure

- B.4.2 Fatal Errors

- B.5 Noninteractive Installation Response File Error Handling

- B.6 Cleaning Up After a Failed Installation

Index

List of Tables

2-1 System Requirements for Oracle Transparent Gateways

2-2 The Oracle Universal Installer: Steps for Installing the Gateway

3-1 System Requirements for Oracle Transparent Gateways

3-2 The Oracle Universal Installer: Steps for Installing the Gateway

4-1 System Requirements for Oracle Transparent Gateways

4-2 The Oracle Universal Installer: Steps for Installing the Gateway

5-1 Steps to Remove the Oracle Transparent Gateway Using Oracle Universal Installer

Preface

This guide describes how to install Oracle Transparent Gateway for Microsoft Windows (32-bit).

Intended Audience

This manual is intended for users responsible for installing Oracle Transparent Gateway on Microsoft Windows (32-bit).

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at

http://www.oracle.com/accessibility/

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

TTY Access to Oracle Support Services

Oracle provides dedicated Text Telephone (TTY) access to Oracle Support Services within the United States of America 24 hours a day, seven days a week. For TTY support, call 800.446.2398.

Related Documents

The platform-specific documentation for Oracle Transparent Gateway 10g Release 2 (10.2) products includes the following manuals:

- Oracle Transparent Gateway for Sybase Administrator's Guide for Microsoft Windows

- Oracle Transparent Gateway for Teradata Administrator's Guide for Microsoft Windows

- Oracle Transparent Gateway for Microsoft SQL Server Administrator's Guide for Microsoft Windows

Conventions

The following text conventions are used in this manual:

Convention

Meaning

monospace

Monospace type indicates UNIX commands, directory names, usernames, pathnames, and filenames.

italics

Italic type indicates variables, including variable portions of filenames. It is also used for emphasis and for book titles.

UPPERCASE

Uppercase letters indicate Structured Query Language (SQL) reservedwords, initialization parameters, and environment variables.

1 Oracle Transparent Gateway Overview

This chapter describes the installation of Oracle Transparent Gateways as well as issues that you should consider before installing the software. It includes the following topics:

- Gateway Installation Configurations

- Gateway Installation Methods

- Installation Considerations

- Upgrades

- Accessing the Installation Software

- Running the Oracle Universal Installer

1.1 Gateway Installation Configurations

You can install Oracle Transparent Gateway in either of the following configurations:

1. On the same computer as an existing Oracle Server but in a different Oracle home.

2. On a system with no Oracle Server.

3. On the same computer as the Oracle Server and in the same Oracle home directory. Note that in this case, the Oracle Server and the gateway must be at the same release level.

1.2 Gateway Installation Methods

You can choose different installation methods to install Oracle Transparent Gateways, as follows:

- Interactive Installation Methods

- Automated Installation Methods Using Response Files

1.2.1 Interactive Installation Methods

When you use the interactive method to install Oracle Transparent Gateways, Oracle Universal Installer displays a series of screens that enable you to specify all of the required information to install the Oracle Transparent Gateway software.

1.2.2 Automated Installation Methods Using Response Files

By creating a response file and specifying this file when you start Oracle Universal Installer, you can automate some or all of the Oracle Transparent Gateway installation.

For more information about these modes and about how to complete an installation using response files, refer to Appendix A.

1.3 Installation Considerations

This section contains information that you should consider before installing this product. It contains the following sections:

- Release Notes

- Hardware and Software Certification

- Multiple Oracle Homes

1.3.1 Release Notes

Read the release notes for the product before installing it. The release notes are available on the Oracle Database 10g Release 2 (10.2) installation media. The latest version of the release notes is also available on the Oracle Technology Network (OTN) Web site:

http://www.oracle.com/technology/documentation/index.html

1.3.2 Hardware and Software Certification

The platform-specific hardware and software requirements included in this installation guide were current at the time this guide was published. However, because new platforms and operating system software versions might be certified after this guide is published, review the certification matrix on the OracleMetaLink Web site for the most up-to-date list of certified hardware platforms and operating system versions. The OracleMetaLink Web site is available at the following Web site:

http://metalink.oracle.com

If you do not have a current Oracle Support Services contract, then you can access the same information at the following Web site:

http://www.oracle.com/technology/support/metalink/content.html

1.3.3 Multiple Oracle Homes

This product supports multiple Oracle homes. This means that you can install this release or previous releases of the software more than once on the same system, in different Oracle home directories.

1.3.3.1 Installing the Software on a System with an Existing Oracle Installation

You must install this product in a new Oracle home directory. You cannot install products from one release of Oracle Transparent Gateway into an Oracle home directory of a different release. For example, you cannot install release 10.1 software into an existing Oracle9i Oracle home directory. If you attempt to install this release in an Oracle home directory that contains software from an earlier Oracle release, then the installation will fail.

You can install this release more than once on the same system if each installation is installed in a separate Oracle home directory.

1.4 Upgrades

Upgrades are not supported for Oracle Transparent Gateways.

1.5 Accessing the Installation Software

You can access and install Oracle Transparent Gateway by using the following methods:

- Downloading Oracle Software from the Oracle Technology Network Web Site

- Copying the Oracle Transparent Gateway Software to a Hard Disk

1.5.1 Downloading Oracle Software from the Oracle Technology Network Web Site

You can download the installation files from the OTN and extract them to your hard disk.

To download the installation files:

1. Use any browser to access the OTN software download page:

http://www.oracle.com/technology/software/index.html

2. Navigate to each of the download pages for the product that you want to install.

3. On each download page, identify the required disk space by adding the file sizes for each required file. The file sizes are listed next to the file names.

4. Select a file system with enough free space to store and expand the files. In most cases, the available disk space must be at least twice the size of each compressed file.

5. On the file system that you just selected, create a parent directory for each product that you plan to install, for example Tg_1, to hold the installation directories.

6. Download all the installation files to the directories that you just created.

7. Verify that the files that you downloaded are the same size as the corresponding files on OTN.

8. Extract the files in each directory that you just created.

9. After you have extracted the required installation files, go to the "Running the Oracle Universal Installer" section.

1.5.2 Copying the Oracle Transparent Gateway Software to a Hard Disk

Before installing Oracle Transparent Gateway, you might want to copy the software to the hard disk. This enables the installation process to run faster. Before copying the installation media content to the hard disk, you must mount the installation media.

To copy the contents of the installation media to a hard disk:

1. Create a directory on your hard drive. For example:

d:\install\Disk1

2. Copy the contents of the installation media to the directory that you just created.

3. After you have copied all the required installation files, go to the "Running the Oracle Universal Installer" section .

1.6 Running the Oracle Universal Installer

In most cases, you use the graphical user interface (GUI) provided by Oracle Universal Installer to install Oracle Transparent Gateway. However, you can also use Oracle Universal Installer to complete noninteractive installations, without using the GUI.

See Also:

Refer to Appendix A, "Using Response Files for Noninteractive Installation" for information about noninteractive installations and other advanced installation topics

Start the Installer and install the software, as follows:

1. If you are installing the software from disc, then mount the disc if it is not already mounted.
If you are installing from a hard disk, then double-click setup.exe located in the directory you created for the downloaded or copied installation files.

2. When installing from the installation media, the Autorun screen automatically appears. If the Autorun screen does not appear, then:

a. From the Start menu, select Run.

b. Enter the following:

DRIVE_LETTER:\autorun\autorun.exe

In the Autorun screen, select Install/Deinstall Products.

3. Use the following guidelines to complete the installation:

- Follow the instruction displayed in the Installer window. If you need additional information, click Help.

- If you encounter errors while installing or linking the software, then see Appendix B for information about troubleshooting.

4. When you finish configuring, click Exit, then click Yes to exit from the Installer.

2 Installing Oracle Transparent Gateway for Sybase

This chapter guides you through the installation procedure of Oracle Transparent Gateway for Sybase.

To install the gateway, follow these steps:

1. Ensure that the system meets all of the hardware and software requirements specified in "System Requirements for Oracle Transparent Gateway for Sybase" .

2. Run the Oracle Universal Installer.
See "Step Through the Oracle Universal Installer" section for more information about running the Oracle Universal Installer.

Oracle Universal Installer is a menu-driven utility that guides you through the installation of the gateway by prompting you with action items. The action items and the sequence in which they appear depend on your platform.

See Table 2-2 for a description of the installation procedure of Oracle Transparent Gateway for Sybase.

3. Configure the Gateway.
Refer to Oracle Transparent Gateway for Sybase Administrator's Guide for Microsoft Windows for instruction on how to configure the gateway.

2.1 System Requirements for Oracle Transparent Gateway for Sybase

This section provides information about the hardware and software requirements for Oracle Transparent Gateway. It contains the following sections:

- "Hardware Requirements"

- "Software Requirements"

2.1.1 Hardware Requirements

Table 2-1 lists the system requirements for Oracle Transparent Gateways for Microsoft SQL Server, Sybase, and Teradata. Each Oracle Transparent Gateway has the same memory, networking, and disk space requirements.

Table 2-1 System Requirements for Oracle Transparent Gateways

Requirement

Value

Disk Space

300 MB of additional disk space

Memory

512 MB of real memory is recommended to support the gateway. The total real memory requirement for the concurrent use of the gateway also depends on these factors:

- The SQL statement processed by the user

- The number of cursors currently opened against Microsoft SQL, Sybase, or Teradata server

- The number of columns in the table being accessed

Oracle Networking

Oracle Net Services and Oracle Protocol Support for Named Pipes or TCP/IP must be installed on the Oracle Database computer and the gateway computer. The Oracle Net Services components are included on the Oracle Transparent Gateway installation media.

Processor

550 MHz

2.1.1.1 Checking the Hardware Requirements

To ensure that the system meets these requirements, follow these steps:

1. Determine the physical RAM size. For a computer using Windows 2000, for example, open System in the control panel and select the General tab. If the size of the physical RAM installed in the system is less than the required size, then you must install more memory before continuing.

2. Determine the size of the configured swap space (also known as paging file size). For a computer using Windows 2000, for example, open System in the control panel, select the Advanced tab, and click Performance Options.
If necessary, then see your operating system documentation for information about how to configure additional swap space.

3. Determine the amount of free disk space on the system. For a computer using Windows 2000, for example, open My Computer, right-click the drive where the Oracle software is to be installed, and select Properties.

4. Determine the amount of disk space available in the temp directory. This is equivalent to the total amount of free disk space, minus what will be needed for the Oracle software to be installed.
If there is less than 100 MB of disk space available in the temp directory, then first delete all unnecessary files. If the temp disk space is still less than 100 MB, then set the TEMP or TMP environment variable to point to a different hard drive. For a computer using Windows 2000, for example, open the System control panel, select the Advanced tab, and click Environment Variables.

2.1.2 Software Requirements

Oracle Transparent Gateways for Windows is supported on the following operating systems:

- Windows 2000 with service pack 1 or higher. All editions, including Terminal Services and Windows 2000 MultiLanguage Edition (MLE), are supported.

- Windows Server 2003

- Windows XP Professional

Windows Multilingual User Interface Pack is supported on Windows XP Professional and Windows Server 2003.

2.1.2.1 Non-Oracle System Requirements

Oracle continually updates supported gateway configurations. For the latest supported configuration information, visit the OTN Web site:

http://www.oracle.com/technology/products/gateways/pdf/certmatrix10g.pdf

2.2 Step Through the Oracle Universal Installer

Table 2-2 describes the installation procedure for Oracle Transparent Gateway for Sybase.

Table 2-2 The Oracle Universal Installer: Steps for Installing the Gateway

Screen

Response

Oracle Universal Installer: Welcome

Click Next.

Oracle Universal Installer: File Locations

The Source section of the screen is where you specify the source location that the Oracle Universal Installer must use to install the Oracle Transparent Gateway. You need not edit the file specification in the Path field. The default setting for this field points to the installer file on your Oracle Transparent Gateway installation media.

The Path field in the Destination section of the File Locations screen is where you specify the destination for your installation. You need not edit the path specification in the Path field. The default setting for this field points to ORACLE_HOME. After you set the fields in the File Locations screen as necessary, click Next to continue. After loading the necessary information from the installation, the Oracle Universal Installer displays the Available Products screen.

Oracle Universal Installer: Available Product Components

a. Deselect the checked products.

b. Select Oracle Transparent Gateway 10.2.0.1.0, open up this row.

c. Select Oracle Transparent Gateway for Sybase 10.2.0.1.0.

d. Click Next.

Sybase Path

Specify the full path of the directory where the Sybase Adaptive Server or Open Client Software is installed. Click Next to continue.

Sybase Server and Database Name

Specify the server name and the database name of the Sybase database that the gateway will access. Click Next to continue.

Oracle Universal Installer: Summary

The Installation Summary screen enables you to review a tree list of options and components for this installation. Click Install to display the Installation Status screen.

Oracle Net Configuration Assistant: Welcome

Click Cancel.

Oracle Net Configuration Assistant:

Click Yes.

Oracle Universal Installer: Configuration Tools

Click Exit.

Exit

The final screen of the Oracle Universal Installer is the End of Installation screen. Click Exit to exit the installer.

The gateway is now installed.

When the Oracle Universal Installer confirms that the installation is complete, verify that the installation procedure was successful. To do this, read the contents of the installation log file, which is located in the C:\Program Files\Oracle\Inventory\logs directory.

The default file name is InstallActionsYYYY-MM-DD_HH-mm-SS-AM/PM.log, where:

YYYY is year

MM is month

DD is day

HH is hour

mm is minute

SS is seconds

AM/PM is daytime or evening

Each of these variables in the log file name represents the date and time the product was installed.

3 Installing Oracle Transparent Gateway for Teradata

This chapter guides you through the installation procedure of Oracle Transparent Gateway for Teradata.

To install the gateway, follow these steps:

1. Ensure that the system meets all of the hardware and software requirements specified in "System Requirements for Oracle Transparent Gateway for Teradata" section.

2. Run the Oracle Universal Installer
See "Step Through the Oracle Universal Installer" section for more information on running the Oracle Universal Installer.

Oracle Universal Installer is a menu-driven utility that guides you through the installation of the gateway by prompting you with action items. The action items and the sequence in which they appear depend on your platform.

See Table 3-2 for a description of the installation procedure of Oracle Transparent Gateway for Teradata.

3. Configure the Gateway.
Refer to Oracle Transparent Gateway for Teradata Administrator's Guide for Microsoft Windows for instruction about how to configure the gateway.

3.1 System Requirements for Oracle Transparent Gateway for Teradata

This chapter provides information about the hardware and software requirements for Oracle Transparent Gateway. It contains the following sections:

- "Hardware Requirements"

- "Software Requirements"

3.1.1 Hardware Requirements

Table 3-1 lists the system requirements for Oracle Transparent Gateways for Microsoft SQL Server, Sybase, and Teradata. Each Oracle Transparent Gateway has the same memory, networking, and disk space requirements.

Table 3-1 System Requirements for Oracle Transparent Gateways

Requirement

Value

Disk Space

300 MB of additional disk space

Memory

512 MB of real memory is recommended to support the gateway. The total real memory requirement for the concurrent use of the gateway also depends on these factors:

- The SQL statement processed by the user

- The number of cursors currently opened against Microsoft SQL, Sybase, or Teradata server

- The number of columns in the table being accessed

Oracle Networking

Oracle Net Services and Oracle Protocol Support for Named Pipes or TCP/IP must be installed on the Oracle Database computer and the gateway computer. The Oracle Net Services components are included on the Oracle Transparent Gateway installation media.

Processor

550 MHz

3.1.1.1 Checking the Hardware Requirements

To ensure that the system meets these requirements, follow these steps:

1. Determine the physical RAM size. For a computer using Windows 2000, for example, open System in the control panel and select the General tab. If the size of the physical RAM installed in the system is less than the required size, then you must install more memory before continuing.

2. Determine the size of the configured swap space (also known as paging file size). For a computer using Windows 2000, for example, open System in the control panel, select the Advanced tab, and click Performance Options.
If necessary, then see your operating system documentation for information about how to configure additional swap space.

3. Determine the amount of free disk space on the system. For a computer using Windows 2000, for example, open My Computer, right-click the drive where the Oracle software is to be installed, and select Properties.

4. Determine the amount of disk space available in the temp directory. This is equivalent to the total amount of free disk space, minus what will be needed for the Oracle software to be installed.
If there is less than 100 MB of disk space available in the temp directory, then first delete all unnecessary files. If the temp disk space is still less than 100 MB, then set the TEMP or TMP environment variable to point to a different hard drive. For a computer using Windows 2000, for example, open the System control panel, select the Advanced tab, and click Environment Variables.

3.1.2 Software Requirements

Oracle Transparent Gateways for Windows is supported on the following operating systems:

- Windows 2000 with service pack 1 or higher. All editions, including Terminal Services and Windows 2000 MultiLanguage Edition (MLE), are supported.

- Windows Server 2003

- Windows XP Professional

Windows Multilingual User Interface Pack is supported on Windows XP Professional and Windows Server 2003.

3.1.2.1 Non-Oracle System Requirements

http://www.oracle.com/technology/products/gateways/pdf/certmatrix10g.pdf

3.2 Step Through the Oracle Universal Installer

Table 3-2 describes the installation procedure for Oracle Transparent Gateway for Teradata.

Table 3-2 The Oracle Universal Installer: Steps for Installing the Gateway

Screen

Response

Oracle Universal Installer: Welcome

Click Next.

Oracle Universal Installer: File Locations

The Source section of the screen is where you specify the source location that the Oracle Universal Installer must use to install the Oracle Transparent Gateway. You need not edit the file specification in the Path field. The default setting for this field points to the installer file on your Oracle Transparent Gateway installation media.

The Path field in the Destination section of the File Locations screen is where you specify the destination for your installation. You need not edit the path specification in the Path field. The default setting for this field points to ORACLE_HOME. After you set the fields in the File Locations screen as necessary, click Next to continue. After loading the necessary information from the installation, the Oracle Universal Installer displays the Available Products screen.

Oracle Universal Installer: Available Product Components

a. Deselect the checked products.

b. Select Oracle Transparent Gateway 10.2.0.1.0, open up this row.

c. Select Oracle Transparent Gateway for Teradata 10.2.0.1.0.

d. Click Next.

Teradata ODBC DSN

Specify the ODBC data source name (DSN) for the Teradata database that the gateway will access. Click Next to continue.

Oracle Universal Installer: Summary

The Installation Summary screen enables you to review a tree list of options and components for this installation. Click Install to display the Installation Status screen.

Oracle Net Configuration Assistant: Welcome

Click Cancel.

Oracle Net Configuration Assistant:

Click Yes.

Oracle Universal Installer: Configuration Tools

Click Exit.

Exit

The final screen of the Oracle Universal Installer is the End of Installation screen. Click Exit to exit the installer.

The gateway is now installed.

When the Oracle Universal Installer confirms that the installation is complete, verify that the installation procedure was successful. To do this, read the contents of the installation log file, which is located in the C:\Program Files\Oracle\Inventory\logs directory.

The default file name is InstallActionsYYYY-MM-DD_HH-mm-SS-AM/PM.log, where:

YYYY is year

MM is month

DD is day

HH is hour

mm is minute

SS is seconds

AM/PM is daytime or evening

Each of these variables in the log file name represents the date and time the product was installed.

4 Installing Oracle Transparent Gateway for Microsoft SQL Server

This chapter guides you through the installation procedure of Oracle Transparent Gateway for Microsoft SQL Server.

To install the Oracle Transparent Gateway for Microsoft SQL Server, follow these steps:

1. Ensure that the system meets all of the hardware and software requirements specified in "System Requirements for Oracle Transparent Gateway for Microsoft SQL Server" section .

2. Run the Oracle Universal Installer.
See "Step Through the Oracle Universal Installer" section for more information on running the Oracle Universal Installer.

Oracle Universal Installer is a menu-driven utility that guides you through the installation of the gateway by prompting you with action items. The action items and the sequence in which they appear depend on your platform.

See Table 4-2 for description of the installation procedure of Oracle Transparent Gateway for Microsoft SQL Server.

3. Configure the Gateway.
Refer to Oracle Transparent Gateway for Microsoft SQL Server Administrator's Guide for Microsoft Windows for a instruction about how to configure the gateway.

4.1 System Requirements for Oracle Transparent Gateway for Microsoft SQL Server

This section provides information about the hardware and software requirements for Oracle Transparent Gateway. It contains the following sections:

- "Hardware Requirements"

- "Software Requirements"

4.1.1 Hardware Requirements

Table 4-1 lists the system requirements for Oracle Transparent Gateways for Microsoft SQL Server, Sybase, and Teradata. Each Oracle Transparent Gateway has the same memory, networking, and disk space requirements.

Table 4-1 System Requirements for Oracle Transparent Gateways

Requirement

Value

Disk Space

300 MB of additional disk space

Memory

512 MB of real memory is recommended to support the gateway. The total real memory requirement for the concurrent use of the gateway also depends on these factors:

- The SQL statement processed by the user

- The number of cursors currently opened against Microsoft SQL, Sybase, or Teradata server

- The number of columns in the table being accessed

Oracle Networking

Oracle Net Services and Oracle Protocol Support for Named Pipes or TCP/IP must be installed on the Oracle Database computer and the gateway computer. The Oracle Net Services components are included on the Oracle Transparent Gateway installation media.

Processor

550 MHz

4.1.1.1 Checking the Hardware Requirements

To ensure that the system meets these requirements, follow these steps:

1. Determine the physical RAM size. For a computer using Windows 2000, for example, open System in the control panel and select the General tab. If the size of the physical RAM installed in the system is less than the required size, then you must install more memory before continuing.

2. Determine the size of the configured swap space (also known as paging file size). For a computer using Windows 2000, for example, open System in the control panel, select the Advanced tab, and click Performance Options.
If necessary, then see your operating system documentation for information about how to configure additional swap space.

3. Determine the amount of free disk space on the system. For a computer using Windows 2000, for example, open My Computer, right-click the drive where the Oracle software is to be installed, and select Properties.

4. Determine the amount of disk space available in the temp directory. This is equivalent to the total amount of free disk space, minus what will be needed for the Oracle software to be installed.
If there is less than 100 MB of disk space available in the temp directory, then first delete all unnecessary files. If the temp disk space is still less than 100 MB, then set the TEMP or TMP environment variable to point to a different hard drive. For a computer using Windows 2000, for example, open the System control panel, select the Advanced tab, and click Environment Variables.

4.1.2 Software Requirements

Oracle Transparent Gateways for Windows is supported on the following operating systems:

- Windows 2000 with service pack 1 or higher. All editions, including Terminal Services and Windows 2000 MultiLanguage Edition (MLE), are supported.

- Windows Server 2003

- Windows XP Professional

Windows Multilingual User Interface Pack is supported on Windows XP Professional and Windows Server 2003.

4.1.2.1 Non-Oracle System Requirements

Oracle continually updates supported gateway configurations. For the latest supported configuration information, visit the OTN Web site:

http://www.oracle.com/technology/products/gateways/pdf/certmatrix10g.pdf

4.2 Step Through the Oracle Universal Installer

Step Through the Oracle Universal Installer

Table 4-2 describes the installation procedure for Oracle Transparent Gateway for Microsoft SQL Server

Table 4-2 The Oracle Universal Installer: Steps for Installing the Gateway

Screen

Response

Oracle Universal Installer: Welcome

Click Next.

Oracle Universal Installer: File Locations

The Source section of the screen is where you specify the source location that the Oracle Universal Installer must use to install the Oracle Transparent Gateway. You need not edit the file specification in the Path field. The default setting for this field points to the installer file on your Oracle Transparent Gateway installation media.

The Path field in the Destination section of the File Locations screen is where you specify the destination for your installation. You need not edit the path specification in the Path field. The default setting for this field points to ORACLE_HOME. After you set the fields in the File Locations screen as necessary, click Next to continue. After loading the necessary information from the installation, the Oracle Universal Installer displays the Available Products screen.

Oracle Universal Installer: Available Product Components

a. Deselect the checked products.

b. Select Oracle Transparent Gateway 10.2.0.1.0, open up this row.

c. Select Oracle Transparent Gateway for Microsoft SQL Server 10.2.0.1.0.

d. Click Next.

Microsoft SQL Server and Database Names

Enter the name of the Microsoft SQL Server to which the gateway will connect in the Microsoft SQL Server field. Click Next to continue.

Oracle Universal Installer: Summary

The Installation Summary screen enables you to review a tree list of options and components for this installation. Click Install to display the Installation Status screen.

Oracle Net Configuration Assistant: Welcome

Click Cancel.

Oracle Net Configuration Assistant:

Click Yes.

Oracle Universal Installer: Configuration Tools

Click Exit.

Exit

The final screen of the Oracle Universal Installer is the End of Installation screen. Click Exit to exit the installer.

The gateway is now installed.

When the Oracle Universal Installer confirms that the installation is complete, verify that the installation procedure was successful. To do this, read the contents of the installation log file, which is located in the C:\Program Files\Oracle\Inventory\logs directory.

The default file name is InstallActionsYYYY-MM-DD_HH-mm-SS-AM/PM.log, where:

YYYY is year

MM is month

DD is day

HH is hour

mm is minute

SS is seconds

AM/PM is daytime or evening

Each of these variables in the log file name represents the date and time the product was installed.

5 Removing Oracle Transparent Gateway

If you decide to remove the Oracle Transparent Gateway, then perform the following steps:

1. Insert the gateway product installation media.

2. Start the Oracle Universal Installer by running the Oracle Universal Installer executable, setup.exe:

1. From the Start menu, select Run.

2. Enter the path of the executable file name. For example:

D: \Disk1\setup.exe

3. Step through the Oracle Universal Installer. Use the prompts listed in Table 5-1, "Steps to Remove the Oracle Transparent Gateway Using Oracle Universal Installer" as a guide for removing, following the instructions in the Response column.

Table 5-1 Steps to Remove the Oracle Transparent Gateway Using Oracle Universal Installer

Prompt

Response

1. Oracle Universal Installer: Welcome

Click Deinstall Products.

2. Inventory

You may either choose to remove all products that you may have installed at the time of your original gateway installation, or you may choose to deinstall only an instance of Oracle Transparent Gateway.

- To remove all products: Select the ORACLE_HOME where Oracle Transparent Gateway was installed.

- Click Remove...

- To remove only one instance of Oracle Transparent Gateway, expand the rows within the ORACLE_HOME recursively until you arrive at the folder.

- Click Remove...

3. Confirmation

Click Yes.

4. Inventory

Click Close.

5. Oracle Universal Installer: Welcome

Click Cancel.

6. Exit

Click Yes.

4. The Oracle Transparent Gateway is now removed.
When the Oracle Universal Installer confirms that the deinstallation has ended, verify that the removal procedure was successful. To do this, read the contents of the deinstallation log file, which is located in the C:\Program Files\Oracle\Inventory\logs directory.

The default file name is InstallActionsYYYY-MM-DD_HH-mm-SS-AM/PM.log, where:

YYYY is year

MM is month

DD is day

HH is hour

mm is minute

SS is seconds

AM/PM is daytime or evening

These variables in the log file name represent the date and time the product was deinstalled.

A Using Response Files for Noninteractive Installation

This appendix describes how to install and configure Oracle products using response files. It includes the following topics:

- Introduction

- Using Response Files to Install Oracle Components in Noninteractive Mode

- Customizing a Sample Response File

- Creating a New Response File

- Running Oracle Universal Installer and Specifying a Response File

A.1 Introduction

Typically, Oracle Universal Installer runs in interactive mode, which means that it prompts you to provide information in graphical user interface (GUI) screens. Alternatively, you can run Oracle Universal Installer in noninteractive mode. Noninteractive mode is also referred to as silent mode, or silent installation.

You may want to use noninteractive mode to install Oracle Transparent Gateway in the following scenarios:

- You need to deploy Oracle Components to multiple nodes in an unattended manner. You can schedule the noninteractive installation mode from the operating system scheduler or other job subsystem that your site normally uses.

- No interaction with the user is intended.

- A graphical facility to run Oracle Universal Installer in interactive mode is not available. (Oracle Universal Installer is always available on Windows, but not on UNIX systems.)

This section covers the following topics on how you can use response files to run Oracle Universal Installer in noninteractive mode:

A.2 Using Response Files to Install Oracle Components in Noninteractive Mode

To use noninteractive mode, you run Oracle Universal Installer with a response file. A response file is a text file that contains variables and values that Oracle Universal Installer uses during the installation process. Oracle provides a set of sample response files that you can customize, or you can create your own response file by recording your installation selections.

See Also:

Oracle Universal Installer and OPatch User's Guide for more information about response file formats

A.3 Customizing a Sample Response File

Oracle provides response file templates for each product and installation type, and for each configuration tool. The response files for Oracle Gateways, tg.rsp and netca.rsp, are located in the response directory on the media.

Note:

If you copied the software to a hard disk, then the response files are located in the Disk1\response directory.

To copy and modify a response file:

1. Copy the necessary response files from the \Response directory on the installation media to your hard drive.

2. From the Start menu, select Programs, then Oracle - HOME_NAME, then Oracle Installation Products, then Universal Installer Concepts Guide.
Oracle Universal Installer and OPatch User's Guide appears in HTML format.

3. Modify the response files with any text file editor by following the instructions in both the response files and Oracle Universal Installer and OPatch User's Guide.

4. Run the response file by following the instructions in the "Running Oracle Universal Installer and Specifying a Response File" section.

A.4 Creating a New Response File

When you run Oracle Universal Installer in interactive mode, you can record your installation selections into a response file. You do this by running Oracle Universal Installer in Record mode. Oracle Universal Installer generates the response file immediately after you complete the Summary page, so you do not need to actually install Oracle Transparent Gateway to create the response file.

If you want to use the Record mode during a noninteractive installation, then Oracle Universal Installer records the variable values that were specified in the original source response file into the new response file.

Note:

You cannot use Record mode to create a response file based on the Basic installation type.

To create a new response file:

1. At the command prompt, use the cd command to change to the directory that contains the Oracle Universal Installer setup.exe executable.
On the installation media, setup.exe is located on Disk 1. If you want to run Oracle Universal Installer from an existing Oracle Transparent Gateway installation, then you can find setup.exe in ORACLE_BASE\ORACLE_HOME\oui\bin.

2. Enter the following command:

setup -record -destinationFile response_file_name

Replace response_file_name with the complete path for the new response file. For example:

setup -record -destinationFile C:\response_files\install_oracle10g

3. After Oracle Universal Installer launches, enter the installation settings, which will be recorded into the response file.

4. When the Summary page appears, do one of the following:

- Click Install to continue with the installation.

- Click Cancel if you want to only create the response file but not continue with the installation. The installation will stop, but the settings you have entered will be recorded to the response file.

Later, Oracle Universal Installer will save your new response file using the path and file name you specified on the command line.

5. If necessary, make any environment-specific changes to the response file for the computer on which you will run it.

6. Run the response file by following the instructions in the "Running Oracle Universal Installer and Specifying a Response File" section.

A.5 Running Oracle Universal Installer and Specifying a Response File

You run Oracle Universal Installer at the command line, specifying a response file. The Oracle Universal Installer executable, setup.exe, provides several options. For help information on the full set of these options, run setup.exe with the -help option, for example:

C:\ORACLE_BASE\ORACLE_HOME\oui\bin> setup.exe -help

To run Oracle Universal Installer and specify a response file:

1. Start a command prompt.

2. Go to the directory where Oracle Universal Installer is installed.

3. From the command line, run Oracle Universal Installer with the corrct response file. For example:
C:\ORACLE_BASE\ORACLE_HOME\oui\bin> setup.exe [-silent] [-nowelcome] [-nowait] -responseFile filename

Where...

Description

filename

Identifies the full path of the response file

-silent

Runs Oracle Universal Installer in silent mode and suppresses the Welcome screen. If you use -silent, then -nowelcome is not necessary.

-nowelcome

Suppresses the Welcome screen that appears during installation

–nowait

Closes the console window when the silent installation completes

See Also:

- "Installing Oracle Products" in Oracle Universal Installer and OPatch User's Guide for more information about installation using response files

- "Deinstalling Products" in Oracle Universal Installer and OPatch User's Guide for more information about removing software using response files

B Oracle Transparent Gateway Troubleshooting

This appendix contains information about troubleshooting. It includes the following topics:

- Verifying Requirements

- What to Do if an Installation Error Occurs

- Reviewing the Log of an Installation Session

- Troubleshooting Configuration Assistants

- Noninteractive Installation Response File Error Handling

- Cleaning Up After a Failed Installation

B.1 Verifying Requirements

Before you try any of the troubleshooting steps in this appendix, do the following:

- Check the system requirements section of respective gateway installation chapters to ensure that the system meets the requirements and that you have completed all the preinstallation tasks.

- Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle software installation media. You can find the latest version of the release notes on the Oracle Technology Network Web site:

http://www.oracle.com/technology/documentation/index.html

B.2 What to Do if an Installation Error Occurs

If you encounter an error during installation then:

- Do not exit Oracle Universal Installer.

- If you clicked Next after you entered incorrect information about one of the installation screens, then click Back to return to the screen and correct the information.

- If you encounter an error while Oracle Universal Installer is copying or linking files, see the "Reviewing the Log of an Installation Session" section.

- If you encounter an error while a configuration assistant is running, see the "Troubleshooting Configuration Assistants" section.

- If you cannot resolve the problem, then remove the failed installation by following the steps listed in the "Cleaning Up After a Failed Installation" section.

B.3 Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all the actions that it performs, in a log file. If you encounter problems during the installation, then review the log file for information about possible causes of the problem.

SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs

Log file names take the form:

installActionsdate_time.log

For example, if the installation occurred at 9:00:56 A.M. on May 14, 2004, then the log file would be named:

installActions2004-05-14_09-00-56-am.log

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

B.4 Troubleshooting Configuration Assistants

To troubleshoot an installation error that occurs when a configuration assistant is running:

- Review the installation log files listed in the "Reviewing the Log of an Installation Session" section.

- Review the specific configuration assistant log file located in the ORACLE_BASE\ORACLE_HOME\cfgtoollogs directory. Try to fix the issue that caused the error.

- If you see the ÒFatal Error. ReinstallÓ message, then look for the cause of the problem by reviewing the log files. Refer to the "Fatal Errors" section for further instructions.

B.4.1 Configuration Assistant Failure

Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.

The execution status codes are listed in the following table:

Status

Result Code

Configuration assistant succeeded

0

Configuration assistant failed

1

Configuration assistant cancelled

-1

B.4.2 Fatal Errors

If you receive a fatal error while a configuration assistant is running then:

1. Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.

2. Correct the cause of the fatal error.

3. Reinstall the Oracle software.

B.5 Noninteractive Installation Response File Error Handling

To determine whether a noninteractive installation succeeded or failed, check the installActionsdate_time.log file, located in DRIVE_LETTER:\Program Files\Oracle\Inventory\logs.

If necessary, then see the previous section for information about determining the location of the Inventory directory.

A silent installation fails if:

- You do not specify a response file.

- You specify an incorrect or incomplete response file.

- Oracle Universal Installer encounters an error, such as insufficient disk space.

Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, then the noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

B.6 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions in Chapter 5, "Removing Oracle Transparent Gateway" to run Oracle Universal Installer to remove Oracle Transparent Gateway, manually remove the Oracle directory, and remove Oracle from the Registry Editor keys. Later, reinstall the software.

Index
A  B  C  D  E  F  I  L  M  N  O  R  S  T

A

action items, 2, 3, 4

B

Basic installation method

noninteractive installations, A.4

C

configuration assistants

troubleshooting, B.4

configuration assistants, troubleshooting, B.4

D

Database Configuration Assistant (DBCA)

troubleshooting, B.4

disk space

checking, 2.1.1.1, 3.1.1.1, 4.1.1.1

E

environment variables

TEMP and TMP, hardware requirements, 2.1.1.1, 3.1.1.1, 4.1.1.1

errors

configuration assistants, B.4

installation, B.3, B.4.2

noninteractive installation, B.5

F

fatal errors, B.4.2

file

InstallActions.log, 5

files

Oracle Universal Installer log files, B.3

I

InstallActions.log file, 5

installActions.log file, B.3

installation

accessing installation software, 1.5, 1.5.2

downloading software from Oracle Technology Network, 1.5.1

errors

log session, B.3

while configuration assistant runs, B.4.2

log files, B.3 noninteractive error handling, B.5 procedure, 1.6 response files, B.5 reviewing a log of an installation session, B.3 troubleshooting, B, B.6 installation software, accessing, 1.5, 1.5.2 installations

log file, B.3

L

log files, B.3

reviewing an installation session, B.3

troubleshooting, B.3

M

Microsoft SQL Server, Oracle Transparent Gateways, 2.1.1, 3.1.1, 4.1.1

N

Net Configuration Assistant, troubleshooting, B.4

noninteractive installation

errors, B.5

procedure, A.5

Record mode, A.4

See also noninteractive deinstallation, response files, A.1

O

Oracle Technology Network (OTN)

accessing, 1.5.1

downloading software from, 1.5.1

Oracle Transparent Gateways

Microsoft SQL Server, 2.1.1, 3.1.1, 4.1.1

Sybase, 2.1.1, 3.1.1, 4.1.1

Teradata, 2.1.1, 3.1.1, 4.1.1

Oracle Universal Installer

using

to remove the gateway, 5

Oracle Universal Installer (OUI)

log files, B.3

OTN. See Oracle Technology Network, 1.5.1

R

response files

creating, A.4

customizing, A.3

samples, A.3

specifying during installation, A.5

See also noninteractive installation, A.2

S

silent installation. See noninteractive installation, A.1

Sybase, Oracle Transparent Gateways, 2.1.1, 3.1.1, 4.1.1

T

TEMP

environment variable, hardware requirements, 2.1.1.1, 3.1.1.1, 4.1.1.1

temporary directory, 2.1.1.1, 3.1.1.1, 4.1.1.1 temporary disk space

checking, 2.1.1.1, 3.1.1.1, 4.1.1.1

freeing, 2.1.1.1, 3.1.1.1, 4.1.1.1

Teradata, Oracle Transparent Gateways, 2.1.1, 3.1.1, 4.1.1 tmp directory

checking space in, 2.1.1.1, 3.1.1.1, 4.1.1.1

freeing space in, 2.1.1.1, 3.1.1.1, 4.1.1.1

TMP environment variable, hardware requirements, 2.1.1.1, 3.1.1.1, 4.1.1.1 troubleshooting, B, B.6

fatal errors, B.4.2

Inventory log files, B.3

Oracle Legal Notices

Copyright Notice

Copyright © 1994-2016, Oracle and/or its affiliates. All rights reserved.

License Restrictions Warranty/Consequential Damages Disclaimer

This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited.

Warranty Disclaimer

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.

Restricted Rights Notice

If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable:

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government.

Hazardous Applications Notice

This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

Trademark Notice

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group.

Third-Party Content, Products, and Services Disclaimer

This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.

Alpha and Beta Draft Documentation Notice

If this document is in preproduction status:

This documentation is in preproduction status and is intended for demonstration and preliminary use only. It may not be specific to the hardware on which you are using the software. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to this documentation and will not be responsible for any loss, costs, or damages incurred due to the use of this documentation.

Private Alpha and Beta Draft Documentation Notice

If this document is in private preproduction status:

The information contained in this document is for informational sharing purposes only and should be considered in your capacity as a customer advisory board member or pursuant to your beta trial agreement only. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described in this document remains at the sole discretion of Oracle.

This document in any form, software or printed matter, contains proprietary information that is the exclusive property of Oracle. Your access to and use of this confidential material is subject to the terms and conditions of your Oracle Master Agreement, Oracle License and Services Agreement, Oracle PartnerNetwork Agreement, Oracle distribution agreement, or other license agreement which has been executed by you and Oracle and with which you agree to comply. This document and information contained herein may not be disclosed, copied, reproduced, or distributed to anyone outside Oracle without prior written consent of Oracle. This document is not part of your license agreement nor can it be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates.

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.